Oracle 1z0-1038-22 Dumps Questions Answers

If a contact record does not exist, creating a contact record as captured by an agent from customers

If a contact record exists, loading details from the contact found in the incident workspace

Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier

Capturingall incident-associated CO data from customers

Allowing an agent to switch between workspaces by clicking the "Select Workspace" button

When you need multiple channels enabled such as email, chat,and web self-service

When new business processes need to be supported other than the standard contact center

When multiple languages need to be supported

When your portal needs the support of different channels for login

When your business operates in different lines of business

Create a schedule record for the report.

Create andadd the distribution list to the schedule.

Set up staff accounts for the executive team.

Send a notification to the executive team that the report is available.

Create a dashboard for the report.

Upgrade the permissions for the report toinclude the executive team.