SAP C_WME_2506 Dumps Questions Answers

To address common support tickets and promote self-service, aMini Menuplaced next to the support ticket form is the best solution. A Mini Menu is a compact, context-sensitive menu that provides quick access to relevant content, such as Smart Walk-Thrus or Resources for the top three support issues. Positioning it near the form ensures it’s highly visible and accessible when users are likely to need help, reducing ticket submissions by guiding users to solutions proactively.

The other options are less suitable:

A Survey(A) collects feedback but doesn’t provide guidance to prevent tickets.

Adding to the WalkMe Menu(C) is less targeted, as users must navigate to find content.

A large ShoutOut(D) is disruptive if shown repeatedly and less effective for ongoing self-service.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.11: Mini Menus):

“Mini Menus are ideal for delivering context-specific content, such as guidance for common issues, directly on a page. Place them near relevant elements, like a support form, to promote self-service and reduce support tickets.”

The courseAdvancing Your Skills in Building WalkMe Solutionsstates:

“To address frequent support tickets, create a Mini Menu with targeted content and position it near the point of need, such as a ticket form, for quick user access and effective self-service.”

Option B, a Mini Menu next to the support ticket form, is the best solution.

‘Building for value’ in WalkMe refers to the practice of designing content that aligns with the business’s strategic objectives, such as improving user adoption, reducing support tickets, or increasing process efficiency. This approach ensures that WalkMe solutions address specific pain points and deliver measurable outcomes that support the organization’s goals, rather than focusing solely on technical or aesthetic aspects. By understanding what the business aims to achieve, Builders can create targeted content that drives meaningful impact.

The other options are incorrect:

Option A(technical implementation) is too narrow and doesn’t prioritize business outcomes.

Option C(frequent updates) is not the primary focus of building for value.

Option D(aesthetic design) is secondary to functional and strategic alignment.

Extract from Official WalkMe Documentation:

According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.1: Introduction to Digital Adoption):

“‘Building for value’ means creating WalkMe content that supports the business’s objectives, such as improving efficiency or user satisfaction, by addressing specific user needs and aligning with organizational goals.”

The courseGetting Started with Building WalkMe Solutionsstates:

“To build for value, understand the business’s goals—whether reducing errors or enhancing adoption—and design content that delivers targeted solutions to achieve those outcomes.”

Option B accurately defines ‘building for value.’

The WalkMe Insights platform is designed to provide actionable data to optimize digital adoption by identifying user behavior and content needs. The “What Users Are Searching For” section in Insights specifically tracks search terms entered by end users in the WalkMe Menu, revealing what content or guidance they are seeking. This data is critical for planning future builds because it highlights gaps in existing content or areas where users need additional support. For example, if many users search for “profile settings” but find no relevant content, this indicates a need to build guidance for that process.

In the context of the question, “What Users Are Searching For” directly informs the WalkMe Builder about user pain points and content demands, unlike the other options:

Total Menu Opensonly shows how often the WalkMe Menu is accessed, not what users are looking for.

Activity Logprovides a record of user interactions with WalkMe content but doesn’t specifically highlight search behavior or content needs.

Text and Multilanguagerelates to content localization settings, not user behavior or content planning.

Extract from Official WalkMe Documentation:

According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):

“The ‘What Users Are Searching For’ report in Insights displays the search terms entered by end-users in the WalkMe Menu, along with metrics such as the percentage of searches resulting in no action. This report helps Builders identify content gaps and prioritize new builds based on user demand.”

Additionally, the courseAdvancing Your Skills in Building WalkMe Solutionsemphasizes:

“Leveraging Insights data, particularly the ‘What Users Are Searching For’ section, enables Builders to align content creation with user needs, ensuring proactive digital adoption support.”

This confirms that option C is the correct choice, as it directly correlates with determining future content needs based on user search behavior.