GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

WFM Server

WFM Data Aggregator

WFM Builder

WFM Scheduler

Immediate work

Deferred work

Fixed-Staff work

Answering Inbound calls Monday to Friday in a Working Hours

Paperwork done the last hour of each shift

Training on request

Opening doors everyday for 2 hours in the morning

No call no show

Agents only need a Contract if they are Multi-Skilled

Only one Contract can be assigned to an Agent at a time

Contracts determine the types of calls that can be routed to an Agent

Agents are automatically assigned a Termination Date if they do not have a Contract

Modify schedule

Create a Report

Create a shift

Change access rights to scheduling module

Remove, Do not trade. Keep with Agent, Keep with Schedule

Delete, Do not trade, Keep with Agent, Keep with Schedule

Delete, Do not trade, Keep with Agent, Keep with Activity

Remove, Do not trade, Keep with Agent, Keep with Team

WFM Server

WFM Data Aggregator

WFM Builder .

WFM Synchroserver

MS Internet Information Server

IBM web sphere

JBOSS AS

Apache Tomcat

Forecast Scenario

Master Forecast

Schedule Scenario

Master Schedule

Performance/Adherence