Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)
You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates.
How do you support this request?
Select three benefits that Pega Express™ brings to Pega Platform™ application implementation. (Choose Three)
A requirement allows modifying the shipping address at any time without interrupting the primary case path. Which design is best?
How do you route an assignment so that any available member of the Finance department can perform the task?
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passes deadline intervals?
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
Which two requirements can you support by configuring a mobile channel in App Studio? (Choose Two)
Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.
The goal of security features in a Pega Platform™ application is to maintain which three of the following concepts? (Choose Three)
In a mortgage application, the user creates a loan request. Before approving, the loan officer must receive appraisal results. How do you configure the Case Types to reflect this relationship? (Note: This question appears as a duplicate of Question 50, but I’ll treat it as a separate instance for completeness.)
Consider this scenario.
A new Expense Report is submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10.
The SLA starts when the assignment is created
If the goal elapses and the assignment is not yet completed, the assignment urgency is increase by 10
If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10
If the passed deadline elapses and the assignment is not yet competed, the assignment urgency increases by 10
In the Answer Area, select the urgency for each milestone.
You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?
You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?
A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment. To determine what type of routing to apply to each assignment, what question do you ask yourself?
UCom wants its shopping website to share an update about order acceptance and expected delivery time. Which Automation Step is most suitable?
You are designing a customer support request Case Type that must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?
Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.
Which routing approach supports this requirement?
A 1, also known as a team, shares resources and work across different business units, divisions, or across the entire organization without affecting organizational hierarchy. Each operator who is a member of the team receives Assignments from the 2 to their individual 3 to support the new cross-functional workflow.
Identify the name of Pega's business architecture design that aligns human intelligence and process automation with business logic to deliver high-value software solitons.
In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.
Where do you configure the service level to meet this requirement?
You can view and modify the Data Model from the 1 Response area. The 2 is a visualization tool that shows the relationships between data objects, Data Pages, and systems of record.
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a ____.
Consider the following scenario:
During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview
Next, an email invitation is sent to the candidate
During the interview, the hiring manager captures notes from the discussion
Finally, the candidate is assigned a technical exercise and the results are added to the case
Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose two.)
When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate. If qualified, they proceed to schedule a phone interview. If unqualified, the application is rejected. How do you configure an Approve/Reject Step to satisfy this requirement?
A martial arts studio’s Class Registration Case Type allows students to change registration during Register class and Confirm registration Stages, but not in the Send class details Resolution Stage. Which configuration supports this?
Which two scenarios describe the appropriate use of an Approve/Reject Step? (Choose Two)
When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement this requirement so each approver can work independently?
A sales manager must be able to approve sales quote proposals by email and from their mobile devices. What do you implement this requirement?
Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information form the customer
The merchant is notified and given 15 days to dispute the fraud claim
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account
If the fraud claim is rejected, the customer is notified and given 15 days to respond
Select the case life cycle design that follows the quidelines for identifying and naming stages.
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.
How do you design the report definition to support this requirement?
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?
CPBA |
TESTED 03 Sep 2025
