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SIAMF EXIN BCS Service Integration and Management Questions and Answers

Questions 4

A customer organization has an internally sourcedservice integrator.

What is a responsibility of the customer organization’s retained capabilities?

Options:

A.

defining the roadmap for technology, data, and applications

B.

managing end-to-end performance of the service providers

C.

performing day to day management of service provision

D.

providing service communications

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Questions 5

Which process records and manages service issues that are interrupting theavailability of a service?

Options:

A.

change management

B.

incident management

C.

problem management

D.

request fulfillment

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Questions 6

What is an activity of the Plan and Build stage of the SIAM roadmap?

Options:

A.

appoint service providers

B.

define the strategic objectives

C.

performance management and improvement

D.

selecting the implementation approach

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Exam Code: SIAMF
Exam Name: EXIN BCS Service Integration and Management
Last Update: May 4, 2024
Questions: 40
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