IASP SPP Dumps Questions Answers

Customer value is primarily created through appreciation, empathetic service, and reducing psychological costs such as effort or anxiety in purchase/use. While customer surveys can be useful feedback mechanisms,simply enticing participation without delivering value or acting on feedback contributes least to customer value. The IASP SPP curriculum highlights that authentic value creation focuses on improving experience and meeting customer needs, not on administrative tasks like survey solicitation.【IASP SPP Study Guide - Customer Value】【Prahalad & Ramaswamy, Co-creation of Value】

Change agentsare individuals equipped with the skills to drive and facilitate the adoption of new strategies. They manage resistance, communicate vision, and align organizational processes with strategic goals. The IASP SPP curriculum underscores the importance of skilled change agents who serve as catalysts bridging strategic planning and execution, actively guiding teams through transitions. While customers, board members, and stakeholders play important roles, the tactical and operational responsibility for implementation rests with change agents who possess expertise in managing organizational change.【IASP SPP Study Guide - Change Management】【Kotter, Leading Change】

Phasing in a new projectin small segments with a few employeeshelps manage change fatigue and resistance. This incremental approach allows learning, adjustment, and reduced disruption, which is critical when multiple changes are ongoing. The IASP SPP curriculum supports this method as best practice for managing complex organizational transitions, fostering acceptance, and ensuring more successful adoption. Large-scale or immediate implementation increases stress and risk, while stress management training, although helpful, is not the initial step.【IASP SPP Study Guide - Change Management】【Kotter, Leading Change】