100-150 Cisco Certified Support Technician Networking Exam Questions and Answers

The tracert command is used to determine the route taken by packets across an IP network. When a user reports that an external web page is not loading, while other resources are accessible, it suggests there might be an issue at a certain point in the network path to the specific web page. The tracert command helps to diagnose where the breakdown occurs by displaying a list of routers that the packets pass through on their way to the destination. It can identify the network segment where the packets stop progressing, which is valuable for pinpointing where the connectivity issue lies. References := Cisco CCST Networking Certification FAQs – CISCONET Training Solutions, Command Prompt (CMD): 10 network-related commands you should know, Network Troubleshooting Commands Guide: Windows, Mac & Linux - Comparitech, How to Use the Traceroute and Ping Commands to Troubleshoot Network, Network Troubleshooting Techniques: Ping, Traceroute, PathPing.

•tracert Command: This command is used to determine the path packets take to reach a destination. It lists all the hops (routers) along the way and can help identify where the delay or failure occurs.

•ping -t: This command sends continuous ping requests and is useful for determining if a host is reachable but does not provide path information.

•ipconfig /all: This command displays all current TCP/IP network configuration values and can be used to verify network settings but not to trace a network path.

•nslookup: This command queries the DNS to obtain domain name or IP address mapping, useful for DNS issues but not for tracing network paths.

References:

•Microsoft tracert Command: tracert Command Guide

•Troubleshooting Network Issues with tracert: Network Troubleshooting Guide

•Statement B: "The same default gateway IPv4 address is configured on each host on the local network." This is true because all hosts on the same local network (subnet) use the same default gateway IP address to send packets destined for other networks.

•Statement D: "The default gateway is the IPv4 address of the router interface connected to the same local network as the host." This is true because the default gateway is the IP address of the router's interface that is directly connected to the local network.

•Statement A: "The IPv4 address of the default gateway must be the first host address in the subnet." This is not necessarily true. The default gateway can be any address within the subnet range.

•Statement C: "The default gateway is the Loopback0 interface IPv4 address of the router connected to the same local network as the host." This is not true; the default gateway is the IP address of the router's physical or logical interface connected to the local network.

•Statement E: "Hosts learn the default gateway IPv4 address through router advertisement messages." This is generally true for IPv6 with Router Advertisement (RA) messages, but not typically how IPv4 hosts learn the default gateway address.

References:

•Cisco Default Gateway Configuration: Cisco Default Gateway

The header of a UDP (User Datagram Protocol) segment includes port numbers. Specifically, it contains the source port number and the destination port number, which are used to identify the sending and receiving applications. UDP headers do not include IP addresses or MAC addresses, as those are part of the IP and Ethernet frame headers, respectively. Additionally, UDP does not use sequence numbers, which are a feature of TCP (Transmission Control Protocol) for ensuring reliable delivery of data segments1.

References :=

Segmentation Explained with TCP and UDP Header

User Datagram Protocol (UDP) - GeeksforGeeks

Which three fields are used in a UDP segment header

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UDP Header: The header of a UDP segment includes the following key fields:

Source Port: The port number of the sending application.

Destination Port: The port number of the receiving application.

Length: The length of the UDP header and data.

Checksum: Used for error-checking the header and data.

IP Addresses: These are included in the IP header, not the UDP header.

Sequence Numbers: These are part of the TCP header, not UDP.

MAC Addresses: These are part of the Ethernet frame header and are not included in the UDP header.

References:

RFC 768 - User Datagram Protocol: RFC 768

Cisco Guide on UDP: Cisco UDP Guide

Statement 1: Low bandwidth can increase network latency.

True: Low bandwidth can result in increased network latency because the network may become congested, leading to delays in data transmission.

Statement 2: High levels of network latency decrease network bandwidth.

False: High levels of network latency do not decrease the available network bandwidth, but they do affect the perceived performance and throughput of the network.

Statement 3: You can increase throughput by decreasing network latency.

True: Decreasing network latency can increase throughput because data can be transmitted more quickly and efficiently without delays.

Bandwidth vs. Latency: Bandwidth refers to the maximum rate at which data can be transferred over a network path. Latency is the time it takes for a data packet to travel from the source to the destination.

Low bandwidth can cause network congestion, which can increase latency as packets wait to be transmitted.

High latency does not reduce the actual bandwidth but can affect the overall performance and efficiency of data transmission.

Reducing latency can lead to higher throughput because the network can handle more data in a given period without delays.

References:

Network Performance Metrics: Cisco Network Performance

Understanding Bandwidth and Latency: Bandwidth vs. Latency

To determine if you can reach the router, you should use the ping command followed by the IP address of the router. The ping command is a network utility used to test the reachability of a host on an Internet Protocol (IP) network and to measure the round-trip time for messages sent from the originating host to a destination computer.

The Default Gateway in the ipconfig results is typically the router’s IP address in a home or small office network. In this case, the Default Gateway is 192.168.0.1, which is the address you would ping to check connectivity to the router.

References :=

How to Use the Ping Command

Testing Network Connectivity with the Ping Command

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To determine if you can reach the router, you should use the ping command with the IP address of the router.

Command: ping

Target: 192.168.0.1

So, the completed command is:

ping 192.168.0.1

Step by Step Comprehensive and Detailed Explanation:

ping: The ping command sends ICMP Echo Request messages to the target IP address and waits for an Echo Reply. It is commonly used to test the reachability of a network device.

192.168.0.1: This is the IP address of the default gateway (the router) as shown in the ipconfig output. Pinging this address will help determine if the computer can communicate with the router.

References:

Using the ping Command: ping Command Guide

SFTP, or Secure File Transfer Protocol, is a protocol that allows for secure file transfer capabilities between networked hosts. It is a secure extension of the File Transfer Protocol (FTP). SFTP encrypts both commands and data, preventing passwords and sensitive information from being transmitted openly over the network. It is typically used for secure file transfers over the internet and is built on the Secure Shell (SSH) protocol1.

References :=

•What Is SFTP? (Secure File Transfer Protocol)

•How to Use SFTP to Safely Transfer Files: A Step-by-Step Guide

•Secure File Transfers: Best Practices, Protocols And Tools

The Secure File Transfer Protocol (SFTP) is a secure version of the File Transfer Protocol (FTP) that uses SSH (Secure Shell) to encrypt all commands and data. This ensures that sensitive information, such as usernames, passwords, and files being transferred, are securely transmitted over the network.

•ICMP (Internet Control Message Protocol) is used for network diagnostics and is not designed for file transfer.

•NTP (Network Time Protocol) is used to synchronize clocks between computer systems and is not related to file transfer.

•HTTP (HyperText Transfer Protocol) is used for transmitting web pages over the internet and does not inherently provide secure file transfer capabilities.

Thus, the correct protocol that allows secure uploading of files to another computer on the internet is SFTP.

References :=

•Cisco Learning Network

•SFTP Overview (Cisco)

The primary purpose of assigning an IP address to the management VLAN interface on a Layer 2 switch is to facilitate remote management of the switch. By configuring an IP address on the management VLAN, network administrators can access the switch’s Command Line Interface (CLI) remotely using protocols such as Telnet or Secure Shell (SSH). This allows for convenient configuration changes, monitoring, and troubleshooting without needing physical access to the switch1.

References :=

•Understanding the Management VLAN

•Cisco - VLAN Configuration Guide

•Remote Management of Switches

Assigning an IP address to the management VLAN interface (often the VLAN 1 interface by default) on a Layer 2 switch allows network administrators to remotely manage the switch using protocols such as Telnet or SSH. This IP address does not affect the switch's ability to route traffic between VLANs but provides a means to access and configure the switch through its Command Line Interface (CLI).

•A: The switch does not act as a default gateway; this is typically a function of a Layer 3 device like a router.

•B: The switch does not resolve URLs; this is typically a function of DNS servers.

•C: The switch can relay DHCP requests but does not typically provide DHCP services itself; this is usually done by a dedicated DHCP server or router.

Thus, the correct answer is D. To enable access to the CLI on the switch through Telnet or SSH.

References :=

•Cisco VLAN Management Overview

•Cisco Catalyst Switch Management

To store files that will be accessible by every user on a network, you would need a server. A server is a computer system that provides data to other computers. It can serve data to systems on a local network (LAN) or a wide network (WAN) over the internet. In this context, a file server would be set up to store and manage files, allowing users on the network to access them from their own devices1.

References :=

What is a Server?

Understanding Servers and Their Functions

A server is a computer designed to process requests and deliver data to other computers over a local network or the internet. In this case, to store files that will be accessible by every user on the network, a file server is the appropriate endpoint device. It provides a centralized location for storing and managing files, allowing users to access and share files easily.

A. Access point: Provides wireless connectivity to a network.

C. Hub: A basic networking device that connects multiple Ethernet devices together, making them act as a single network segment.

D. Switch: A networking device that connects devices on a computer network by using packet switching to forward data to the destination device.

Thus, the correct answer is B. Server.

References :=

File Server Overview (Cisco)

Server Roles in Networking (Cisco)

When prioritizing trouble tickets, the most critical issues affecting business operations or high-impact activities should be addressed first. Here's a breakdown of the tickets:

Ticket 1: Relocation of a printer, while necessary, is not urgent and does not impact critical operations.

Ticket 2: An ongoing webinar losing internet access is critical, especially if the webinar is time-sensitive and involves multiple participants.

Ticket 3: Slower response time for a cloud-based application is important but typically not as urgent as a complete loss of internet access for a live event.

Ticket 4: Wireless access down in the cafeteria affects users but does not have the same immediate impact as a live webinar losing connectivity.

Thus, the correct answer is B. Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.

References :=

IT Help Desk Best Practices

Prioritizing IT Support Tickets