Users report that calls to some locations do not work. The phone is calling, the recipient picks up, but it does not connect. These users are in the headquarters and registered to the company Cisco UCM with default values for calling (G.711). The problem locations are smaller remote locations with low bandwidth capacity, so the phones are configured with iLBC.
Which command should be used to troubleshoot the issue?
An administrator is configuring a cluster for ILS and wants to limit the amount of entities that Cisco Unified Communications Manager can write to the database for data that is learned through ILS. Which service parameter is used to adjust this limit?
An organization configures a SIP trunk in Cisco UCM to connect to another system. These requirements must be met:
1. Use a specific IP address for SIP signaling.
2. Encrypt the signaling traffic.
3. Restrict which devices can use the SIP trunk. 4 Simplify SIP signaling.
Drag and drop the Cisco UCM configuration steps from the left onto the order on the right to achieve these goals.
Refer to the exhibit.
An engineer is troubleshooting an issue where inbound calls to Cisco UCM with early media fail to establish. While investigating the issue, the engineer finds that Cisco UCM is set to require a PRACK. but the Cisco Unified Border Element is not sending it. Which command is causing this issue?
Which configuration element of a hunt group allows for changing Calling Party Transformations settings?
Cisco SIP IP telephony is implemented on two floors of your company. Afterward, users report intermittent voice issues in calls established between floors. All calls are established, and sometimes they work well, but sometimes there is one-way audio or no audio. You determine that there is a firewall between the floors, and the administrator reports that it is allowing SIP signaling and UDP ports from 20000 to 22000 bidirectionally. What are two possible solutions? (Choose two.)
A user has a problem calling a specific PSTN number. An engineer investigates the issue on a Cisco UCM server and a Cisco Unified Border Element router, and discovers that the ITSP rejects the outbound SIP INVITE with a 422 Session Timer Too Small SIP message. What must the engineer do to resolve the issue?
An engineer is configuring a Cisco UCM solution. The requirements state that some users in one location will receive calls from a number during work hours 09AM to 5PM, and another group will get the calls from the same number outside this defined timeslot. Users will also change the outgoing number when reaching out to customers based on the same time-of-day routing rules. Which feature is needed to allow for this type of configuration?
Exhibit.
Refer to the exhibit. All calls from site A to site B are failing, and the issue has been identified as a media negotiation problem. Which configuration change resolves the issue?
An engineer must configure call queuing under a Hunt Pilot. After the engineer receives the audio file that will be played to callers during queuing, which two steps should be taken to complete the configuration? (Choose two.)
An administrator configured Extension Mobility on Cisco UCM. Users report that logins are successful, but the phones do not have an Extension Mobility option after logging in. The administrator verified that Extension Mobility is enabled on the devices and that the log-out profile is valid. Which action must the administrator take to resolve the issue?
Refer to the exhibit.
Within the North American Numbering Plan, gateways located in Ottawa, Canada and marked as “YOW” are assigned to the Calling Party Transformation CSS NANP_CgPTP, which contains partition NANP_calling_xforms. What is the calling-party number and the numbering type if the calling user +1613-555-1234 dials the number?
Refer to the exhibit. Calls from users to the PSTN in an organization get disconnected with a 408 Request Timeout when the called party is unavailable to pick up the call. Which solution must be used to resolve this challenge?
Some Cisco mobility users cannot resume calls on the desk phone after they hang up on a mobile phone. The users have Cisco IP phones registered to the Cisco UCM. Which set of configuration steps resolve the issue?
When the services key is pressed Cisco Extension Mobility does not show up. What is the cause of the issue?
A company wants to use a Cisco phone system without the need for a local generic server. It is maximum 30 phones using a vendor-independent, industry-standard call protocol. What is the first command that must be entered to add this type of phone when registering a Cisco phone to this device?
Users of a Cisco UCME report that calls lose audio after they are forwarded to some users. Calling point-to-point seems to function fine, but depending on the type of phone, some calls lose audio when forwarded. Looking at the trace header that shows:
Allow: INVITE,BYE,CANCEL,ACK,INFO,PRACK,COMET,OPTIONS,SUBSCRIBE,NOTIFY,REFER,REGISTER
What is missing and is a reason that the SRTP stream stops working?
An administrator must control the number of calls to a remote specific site to reduce bandwidth constraints. The users on that remote site report bad quality of the calls passing through that WAN link. Which action must the administrator take in Cisco UCM to resolve the issue?
A new deployment is using MVA for a specific user on the sales team, but the user is having issues when dialing DTMF. Which DTMF method must be configured in resolve the issue?
Management wants to change the initial announcements for one of the existing call hunt groups. A new set of announcement audio file was provided. Which two configuration steps must the administrator take to accomplish this change? (Choose two.)
An organization needs a solution to meet these requirements for its Cisco UCM system:
Modify calling party numbers for outbound calls.
Add a prefix for internal calls.
Normalize incoming calls to a consistent format.
Apply different patterns for different device pools.
Which Cisco UCM feature must be used to accomplish these goals?
Calls to a particular extension are not routing to voicemail. The user reaches the voicemail system from the handset by pressing the Messages button Which configuration parameter causes this problem?
An administrator is configuring Cisco UCM and the system to send *.webex.com traffic to a Cisco UCM Session Management Edition cluster. The administrator wants to limit which endpoints can reach *.webex.com. Which two items must the administrator configure for the SIP route pattern? (Choose two.)
A new Cisco UCM deployment is configured, and now the customer requires a set of 10 DNSs to park the calls starting with 8. The users must use the softkey to park the call. Which configuration must be performed to achieve this requirement?
A)
B)
C)
D)
An engineer is configuring call queuing to place callers in a queue until hunt members are available to answer them. The engineer also must set the option to automatically log off an agent that does not answer a queuing-enabled hunt pilot call.
Which Cisco UCM menu is used to accomplish this goal?
Refer to the exhibit.
A user dials 84969010 and observes that the call is not routed immediately. The administrator notices that after matching the fixed-length translation pattern, the call hits the \+! pattern and waits for interdigit timeout What should be configured to ensure that the call routes out immediately?
Refer to the exhibit. An administrator is trying to test outbound calls toward the ITSP but cannot complete the call and receives a SIP error. ITSP is consulted, and the issue is that the ANI that is being sent is not the DID provided 8005532447. Which configuration change sends the correct ANI on the INVITE sent to ITSP to fix the error?
Refer to the exhibit. This message is sent to the device being placed on hold for the Music On Hold audio setup. The held party reports receiving dead air rather than music when the call was put on hold. The software Music On Hold server on Cisco UCM is used in this scenario. Assume that the audio leg between the Music On Hold server and the held device uses G.711, and the relevant region relationship is configured for 64 kbps. What is the cause of the issue?
An engineer is reviewing the dial peer configuration on the Cisco Unified Border Element after users reported that DTMF digits are not recognized when they make an outbound SIP call to a phone system that supports only out-of-band DTMF.
Which configuration under outbound dial peer resolves the issue?
Where on Cisco Unified Communications Manager do you configure the standard local route group for a group of devices?
Refer to the exhibit.
Users report high delays when calling national numbers in the United States. An engineer analyzes the route patterns in Cisco UCM. What must be done to resolve this issue?
A customer has multisite deployments with a globalized dial plan. The customer wants to route PSTN calls via the gateway assigned to each site. Which two actions will fulfill the requirement? (Choose two.)
An administrator manages an environment with mobile users who commonly move between locations and take IP phones to remote sites. When mobile users are at one of the sites, users report issues with call quality, such as the audio cutting in and out. In addition, the affected area has a low bandwidth connection compared to other sites, so the administrator has put these devices in a region with an inter-region restriction of 8 kbps per call. Which feature must the administrator configure to mitigate the issue?
You see the voice register pool 1 command in your Cisco Unified Communications Manager Express configuration. Which configuration is occurring in this section?
Users in a small location report that audio calls work Tine, but only one video call works before the next one gets a busy signal. Three video conference rooms were recently installed by a third party. The audio and video devices are Cisco endpoints. The site uses video and audio calls, and a network investigation does not show saturation on the link The site is configured with QoS and CoS. All devices are registered on the headquarters Cisco UCM duster. What is the cause of this problem?
A company is using third-party phones on the internal network at a location behind a Cisco Unified Border Element. These phones seem to work with only two types of codecs, which are high-complexity codecs.
Which configuration ensures that calls are completed with the correct and working media each time?
An engineer configured extension mobility to allow users to roam between phones while taking their numbers and specific device settings with them. Users are now getting "Error:- XML Error [4| Parse Error" on their phones. Which action will resolve this issue?
A company is using Cisco Jabber on-premises to make B2B calls on video. The calls are using Cisco Expressway-C and Expressway-E and have been configured in Cisco UCM to be able to call any URI on the internet. The Jabber client also has voice enabled and must be able to call local, regional, and international numbers. Where must Cisco UCM be configured to meet this requirement for URI dialing?
After configuring a Cisco CallManager Express with Cisco Unity Express, inbound calls from the PSTN SIP trunk receive a ring tone for 20 seconds and then a busy signal instead of voicemail. Which configuration fixes this problem?
Refer to the exhibit.
An administrator is troubleshooting a situation where a call placed from a phone registered to Cisco Unified Communications Manager does not complete. The administrator wants to use the Dialed Number Analyzer on Cisco Unified CM to check which translation pattern the call is matching. However, when logging in to Cisco Unified Serviceability there is no option for Dialed Number Analyzer under the tool menu. Which two steps must be performed to resolve this issue? (Choose two.)
Refer to the exhibit. A collaboration engineer is troubleshooting an issue where the PSTN calls of a Cisco UCM IP phone user are not reaching the PSTN gateway. Which action resolves the issue?
In Cisco Unified Communications Manager globalized call routing is implemented and must confirm that it is correctly implemented without making a call. Which tool do you use for verification?
Refer to the exhibit. An administrator configured Device Mobility but is receiving reports that local calls are failing when a user takes their device from the RTP location to the Charlotte location. The administrator confirmed that the correct subnet is configured under the Device Mobility info page. In addition, the roaming device pool has the correct Device Mobility calling search space selected. Which configuration change resolves the issue?
An administrator is trying to apply configuration changes on Cisco CME. When the users registered on Cisco CME to dial a local number to a PSTN call, the Cisco CME sends an incorrect number of digits. What translation rule fixes the issue and sends the correct number of digits?
Refer to the exhibit. A collaboration engineer is troubleshooting an issue where a user of a Cisco UCM IP phone reports failed calls when trying to dial out to the PSTN. Which action resolves the issue?
Which top-level IOS command is needed to begin the configuration of a Cisco Unified Communications Manager Express gateway to enable phones to be registered via SIP?
An administrator deployed a third-party H.323 gateway in a voice environment, but users report call failures when using features like call hold or call transfer. What are two reasons that these features fail? (Choose two.)
Some users report poor quality when they travel to another continent and make calls. This issue applies only to one continent and not to others, where typically the dialing is fast and quality is clear. Users experience the same result at home when they call the same numbers in that specific continent. It seems like some users do not exist in the correct PSTN gateway when making calls to a specific country. The company is using TEHO to save on the cost of international or long-distance calling.
They are also using a globalized dial plan. What is the cause of the issue?
When route patterns are defined as precisely as possible on a Cisco UCM, the control and reliability of the calling plan is increased. A route pattern must be added to support calls to this number range: 9135200 to 9135205. The calls are on-net and no translation patterns are configured. Which configuration meets these requirements?
Users are reporting that several inter-site calls are failing, and the message "not enough bandwidth" is showing on the display. Voice traffic between locations goes through corporate WAN. and Call Admission Control is enabled to limit the number of calls between sites. How is the issue solved without increasing bandwidth utilization on the WAN links?
Refer to the exhibit.
A collaboration engineer investigates an issue where the user calls that match the local Jabber domain are routed back to Cisco UCM. Which action resolves this problem?
Refer to the exhibit.
A company needs to ensure that all calls are normalized to ♦ E164 format. Which configuration will ensure that the resulting digit string ♦14085554001 is created and will be routed to the E.164 routing schema?
Refer to the exhibit.
In an active SIP call between phone user A and phone user B, phone A initiates a call transfer to phone user C. Which two scenarios are correct? (Choose two.)
A single site reports that when they dial select numbers, the call connects, but they do not get audio. The administrator finds that the calls are not routing out of the normal gateway but out of another site's gateway due to a TEHO configuration. What is the next step to diagnose and solve the issue?
Refer to the exhibit. An engineer is trying to set up a new deployment using the SIP provider with TCP for signaling. After troubleshooting, the customer notices that the matching incoming dial peer and outgoing dial peer did not generate the INVITE to the SIP provider. Why is the call failing?
Which action is correct with respect to toll fraud prevention configuration in the Cisco Unified Communications Manager Express?
Refer to the exhibit.
An administrator just upgraded to Cisco UCM to version 14 and started SIP implementation with some new SIP trunks. During the testing, an error was reported when making a call. Which action resolves the issue?
A company has an SRST gateway running an IOS XE image. The company plans to enable the IPv6 addressing companywide. To enable the IPv6 in a unified SRST gateway to support SIP phones, what are two supported supplementary features for an IPv6 fallback scenario? (Choose two.)
A new solution is configured to support internal, local, and international calling. Calling [+44 1111 1111] from one of the registered internal phones does not work. Local and internal calls seem to work without any problems. The configuration has patterns configured to match the failing dialed number [+44 …. ….]. The other configured patterns show [2…] for internal numbers and [555 …] for local numbers. International numbers use E.164 as recommended. What is missing to make this solution work?
An administrator configured Cisco Unified Mobility to block access to remote destinations for certain caller IDs. A user reports that a blocked caller was able to reach a remote destination. Which action resolves the issue?
Refer to the exhibit.
Which INVITE is sent to 10.10.100.123 as a result of this log?
A)
B)
C)
D)
Refer to the exhibit.
Users report that outbound PSTN calls from phones registered to Cisco Unified Communications Manager are not completing. The local service provider in North America has a requirement to receive calls in 10-digit format. The Cisco Unified CM sends the calls to the Cisco Unified Border Element router in a globalized E.164 format. There is an outbound dial peer on Cisco Unified Border Element configured to send the calls to the provider. The dial peer has a voice translation profile applied in the correct direction but an incorrect voice translation rule applied, which is shown in the exhibit. Which rule modified DNIS in the format that the provider is expecting?
Alter a new SIP trunk is configured from a third-party SIP trunk provider, the call does not seem to work. A troubles hooting tool and a trace log from the Cisco Unified Border Element shows that there is communication with the provider and that it is sending out SDP information in the 2XX response. Why is the call not working?
Refer to the exhibit.
The customer is troubleshooting an issue where users cannot dial the CMS SIP Route Pattern. The CMS URI they are attempting to dial is 7772002@cms.domain.local. Which IPv4 pattern must the customer enter to resolve the issue?
An administrator sees the voice register pool 1 command in a Cisco UCME configuration. Which configuration is occurring in this section?
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TESTED 02 Oct 2025
