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Advanced Administration and Reporting of Contact Center Enterprise

Last Update Apr 23, 2024
Total Questions : 60

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Advanced Administration and Reporting of Contact Center Enterprise Questions and Answers

Questions 1

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

Options:

A.

It delivers this String via SIP invite to the Virtual Voice Browser.

B.

It defers this string via HTTPS to the Virtual Voice Browser.

C.

It delivers this string via HTTP to the Virtual Voice Browser.

D.

It does not deliver this information to wb.

Questions 2

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

Options:

A.

The WB will check if a media server is set up or not.

B.

The WB will drop the call.

C.

The WB will ask the ICM script for instruction.

D.

The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E.

It invokes a comprehensive application in the Virtual Voice Browser.

Questions 3

What is referred to as a switch leg on CVP?

Options:

A.

Script request from CVP to UCCE/PCCE

B.

Ingress SIP call leg from Ingress gateway to CVP

C.

Ringtone call from CVP to WB

D.

Agent call initiated by CVP

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