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Deploying Cisco Unified Contact Center Express

Last Update Mar 28, 2024
Total Questions : 90

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Last Update Mar 28, 2024
Total Questions : 90

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Last Update Mar 28, 2024
Total Questions : 90

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Deploying Cisco Unified Contact Center Express Questions and Answers

Questions 1

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

Options:

A.

Premium only

B.

Enhanced and Premium only

C.

Standard, Enhanced, and Premium

D.

Cisco Unified Contact Center Express does not support an embedded Internet browser

Questions 2

Which option enables you to monitor previous agent seat license usage?

Options:

A.

traffic analysis historical report

B.

port and agent seat utilization historical report in Cisco Unified Intelligence Center

C.

port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D.

overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Questions 3

Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)

Options:

A.

minor release

B.

major release

C.

service update

D.

engineering special