800-150 Supporting Cisco Devices for Field Technicians (FLDTEC) Questions and Answers

During the password recovery process on Cisco devices, ROMMON (ROM Monitor) mode is utilized to perform specific actions that facilitate the recovery. Two critical actions typically performed in ROMMON mode are:​

Change the Configuration Register:The configuration register is modified to instruct the device to ignore the startup configuration during the next boot. This is commonly achieved by setting the configuration register to0x2142. This action prevents the device from loading the saved configuration, allowing access without requiring the existing passwords.​

Reboot the Device:After changing the configuration register, the device is rebooted to apply the new settings. This reboot enables the device to bypass the startup configuration, facilitating the password recovery process.​

These steps are essential in the password recovery procedure, allowing administrators to regain access to the device without erasing the existing configuration.​

Cloud-based managementis a core feature of Cisco Merakiswitches and significantly simplifies the device replacement process. When a failed switch is replaced:

The new hardware can be claimed in the Meraki dashboard.

The previously assigned configuration is automatically applied to the replacement device.

This eliminates the need for local reconfiguration and ensures continuity with minimal manual effort.

This centralized approach ensures that configurations are stored securely and consistently applied across devices.

According to theCisco FLDTEC training and product documentation:

Cisco PTZ 4K Camera: Offers high-definition video capture with pan-tilt-zoom features and 4K resolution — ideal for large conference spaces.

Cisco Webex Board Pro: Interactive collaboration device that combines video conferencing, whiteboarding, and wireless content sharing.

Cisco Quad Camera: Features multiple cameras for wide-angle views, speaker tracking, and automatic framing — great for medium to large meeting rooms.

Cisco Room Navigator: A touchscreen device that provides intuitive control for room settings, scheduling, and call management.

The Cisco Collaboration Infrastructure is designed to support unified communications, video conferencing, and team collaboration through an integrated architecture involving both hardware (e.g., endpoints, media servers) and software (e.g., CUCM, Webex apps).

According to the FLDTEC course content under Cisco Collaboration Equipment and Infrastructure:

Facilitating Connections (C):

Cisco infrastructure components such as CUCM, Expressway, and Cisco Meeting Server enable real-time connections between users across voice, video, and messaging systems.

Supporting Meeting Experiences (E):

Devices such asWebex Boards, Room Kits, and Cisco Quad Cameras, in combination with platforms like Webex, provide immersive and seamless meeting experiences, supported by the infrastructure.

Incorrect Options:

A. Network bandwidth allocation: Typically managed by network QoS policies and WAN optimizations, not the collaboration infrastructure directly.

B. Hosting large-scale databases: Not a function of Cisco’s collaboration system — this falls under data center or database server roles.

D. Phone book administration: Often a function within directory services or external LDAP integration, not a core collaboration infrastructure task.

ANetwork Interface Card (NIC)is essential for device connectivity. Two common symptoms indicating that a NIC may be faulty and require replacement are:

Connectivity problems (Option A):Devices may fail to communicate with the network, showing no IP address assignment or inability to ping/connect to other devices.

Consistent link down status (Option D):The link LED may stay off or frequently go down, even when connected to a functioning switch port with a known-good cable.

Other options like configuration issues (Option B) or system crashes (Option E) might be due to software or unrelated hardware components, and boot failures (Option C) typically point to motherboard or storage faults.

NVRAM → Startup configuration

RAM → Running configuration

ROM → Bootstrap code, POST code, ROM monitor

Flash memory → Cisco IOS software, backup configuration

Each memory type in a Cisco device serves a specific function in the boot process and runtime operation. NVRAM retains configuration across reboots, RAM is volatile and holds active configs, ROM handles initial boot tasks, and flash stores the operating system.

This content is covered thoroughly in"Cisco Equipment and Related Hardware"in the FLDTEC curriculum. Here's the breakdown:

ROM (Read-Only Memory)

Stores bootstrap code, POST (Power-On Self-Test), and ROM Monitor.

These are essential for the device’s initial power-on operations and recovery modes.

NVRAM (Non-Volatile RAM)

Holds thestartup configuration file, which is loaded during the boot process.

Content remains intact after a reboot or power cycle.

RAM (Random Access Memory)

Stores therunning configurationand current operational state of the router or switch.

Also used for routing tables, ARPcache, and packet buffers.

Data is lost when the device is powered off or rebooted.

Flash Memory

Contains theCisco IOS image, system files, and can storebackup configurations.

It is a non-volatile storage, so it retains data after reboots.

When installing a fan module in a Cisco Nexus fixed-configuration switch, it's crucial to ensure that theairflowdirection of the new fan matches the existing airflow configuration. Mismatched airflow directions can lead to inefficient cooling or even overheating of components, potentially affecting the performance or lifespan of the switch.

Cisco offers fan modules infront-to-backorback-to-frontairflow variants, and consistency is required for proper thermal management. These modules are also typically hot-swappable, meaning powering down the switch is not necessary.

When configuring a network port for a newly installed IP phone, two critical parameters to ensure optimal performance are:​

VLAN Assignment:Assigning the correct VLANs is essential for segregating voice and data traffic. Typically, a separate voice VLAN is configured to prioritize voice traffic and enhance security.​

Power over Ethernet (PoE):PoE allows the switch to supply power to the IP phone over the same Ethernet cable used for data transmission. This eliminates the need for separate power supplies and simplifies installation.​

While QoS classification (Option E) is important for prioritizing voice traffic, it is typically configured at a broader network level. Link aggregation (Option B) and Spanning Tree Protocol (Option C) are more relevant to network redundancy and loop prevention, respectively, and are not directly critical for the initial configuration of an IP phone port.​

In a local area network (LAN), the primary function of aswitch is to operate at Layer 2 (Data Link Layer) of the OSI model. Switches use MAC addresses to forward frames to the appropriate destination ports. This targeted forwarding mechanism divides the network into separate collision domains for each switch port. By isolating collision domains, switches significantly reduce the chance of collisions, enhancing the performance and efficiency of the network.

Unlike hubs, which forward all traffic to all ports (thus creating a single collision domain), switches intelligently forward only the necessary traffic to the correct port. This capability allows multiple simultaneous conversations on different switch ports without interference.

Routers, which operate at Layer 3 (Network Layer), are used to route packets between different networks, not within the same LAN. Wireless connectivity is provided by wireless access points (WAPs), not switches. Encryption is typically handled by security protocols or devices such as firewalls and not by switches directly.

The FLDTEC course teaches thatTFTPis a lightweight file transfer protocol often used in Cisco devices for transferring configuration files or IOS images, especially in environments where simplicity is more critical than security:

Advantages:

It has alightweight footprint, making it easy touse and configure.

Useful fortransferring small filessuch as backup configs or small IOS images.

Disadvantages:

Lacks encryption anddoes not support authentication, making itinsecurefor sensitive or production environments.

Not efficientfor large file transfers due to its limited feature set and reliance on UDP (User Datagram Protocol).

This makes TFTP a good fit fortrusted internal networkswhere simplicity is preferred over robust security.

After disconnecting the network cable from an SFP transceiver, theimmediate next step is to reinstall the dust plugsinto the optical bores. This action prevents contamination from dust or debris that can damage the optical interfaces or degrade performance.

It’s important to protect the exposed optical port before handling the rest of the transceiver module. Dust plugs help maintain the integrity of the component until a new cable or module is connected.

In theFLDTEC curriculum, Cisco emphasizes understanding of virtualized components in enterprise networks and UCS environments:

Virtual Switch– Operates within a hypervisor, replicates L2 behavior for inter-VM and external connectivity.

Type 1 Hypervisor– Also called “bare-metal,” examples include VMware ESXi and Microsoft Hyper-V Core; optimized for data center performance.

Virtual Machine (VM)– A logical instance of a system that runs its own OS and apps, powered by virtualized CPU, RAM, and storage.

Type 2 Hypervisor– Runs atop an existing OS (e.g., VMware Workstation, VirtualBox), ideal for labs and dev/testing.

Mastering these definitions supports field technicians inUCS deployments, virtualization troubleshooting, and remote infrastructure diagnostics.

TheWireless LAN Controller (WLC)plays a central role in Cisco’s Unified Wireless Network solution by providing centralized management, configuration, and monitoring for multiple access points (APs). It allows for streamlined policy enforcement, seamless mobility, load balancing, and security management across wireless networks.

While WLCs facilitate wireless connectivity indirectly, their main role is tocentrally manage and controlaccess points — not to function as Layer 3 routers or format data frames.

In the context ofWide Area Networks (WANs), the key objective is to connect geographically separated networks using service provider infrastructure. The FLDTEC course emphasizes that WAN environments typically involve devices that can handle different physical transmission mediums and protocols.

Modems:

Modulate and demodulate analog signals to digital signals.

Used in WAN environments to connect over analog lines like DSL or leased lines.

Essential for interfacing between digital routers and analog telephone networks.

Optical Fiber Converters:

Also known asmedia converters, they are used to convert electrical signals to optical signals (and vice versa) for fiber transmission.

Common in WAN scenarios where long-distance high-speed transmission over fiber is required.

Incorrect Options:

A. Hubs: Obsolete Layer 1 devices used in LANs, not suitable for WANs.

D. Network Interface Cards (NICs): Used in end devices for LAN connectivity.

E. Wireless Access Points: Typically used in WLANs within local premises, not WAN infrastructure.

This aligns withCisco’s WAN architecture fundamentalsas highlighted in FLDTEC under “Cisco Equipment and Related Hardware.”

TheCisco Catalyst 9000 Seriesis engineered to address the evolving needs of modern enterprise networks by integrating the functionalities of both the core and distribution layers into a unified, converged architecture. This series offers advanced capabilities such as high-speed data forwarding, enhanced security features, and support for automation and programmability, making it suitable for scalable and efficient network designs.​

The Catalyst 9000 Series includes models like the Catalyst 9500 and 9600, which are optimized for core and distribution roles, providing high throughput and reliability. These switches support advanced features like Software-Defined Access (SD-Access) and are designed to meet the demands of cloud-scale and security-focused environments.​

In contrast, theMeraki MS400 Series(Option A) is tailored for cloud-managed aggregation and lacks the comprehensive feature set required for core functionalities. TheCatalyst 6500 E-Series(Option B), while historically significant, is considered a legacy platform and may not support the latest advancements in network convergence. TheCatalyst 1300 Series(Option C) is designed for small to medium-sized businesses and is not intended for core or distribution layer deployments.​

Cisco Nexus switchesare specifically designed for deployment indata centers, where they providehigh-performance, low-latency switchingto support modern workloads, virtualization, and cloud computing environments.

Nexus switches operate usingNX-OS, a purpose-built operating system optimized for data center needs. These switches support technologies like virtual port channels (vPC), FabricPath, and Application Centric Infrastructure (ACI), which are essential for scalable and highly available data center networks.

They are not typically used in branch offices, as wireless access points, or as edge routers.

This content is aligned withIPv4 Addressing Fundamentals, detailed in the FLDTEC course underDevice Configuration and Verification:

Unicast: A unicast address uniquely identifies a single host on anetwork. This is the most common address type used for standard communication between two devices.

Broadcast: Broadcast addresses (e.g., 255.255.255.255 or subnet-specific broadcast) send traffic to all hosts in the network segment. Used for ARP requests and DHCP discovery.

Multicast: Used to deliver a packet to agroup of hostsinterested in the data, without flooding the network like a broadcast. Multicast uses addresses from the range224.0.0.0 to 239.255.255.255.

Loopback: The loopback address (127.0.0.1) is reserved for local testing, ensuring that the TCP/IP stack is working properly without needing to access the network.

TheCisco Integrated Management Controller (CIMC)is the embedded management solution designed specifically forstandalone Cisco UCS C-Series rack servers and E-Series servers. It allows administrators to perform out-of-band management functions such as BIOS configuration, firmware updates, remote console access, and power control.

Cisco UCS Manageris used for managing UCS blade chassis environments.

Cisco UCS Centralis intended for centralized management across multiple UCS domains.

Cisco Intersightis a cloud-based management platform that can extend CIMC functionality but is not the embedded, standalone option.

When diagnosing network connectivity issues between a Windows PC and a Cisco device, the combination ofipconfig /allandpingcommands provides comprehensive information:​

ipconfig /all:Displays detailed IP configuration information, including IP addresses, subnet masks, default gateways, DNS servers, and MAC addresses for all network adapters. This information is crucial for verifying correct network settings.​

ping:Tests the reachability of a host on an IP network and measures the round-trip time for messages sent from the originating host to a destination computer. It's a fundamental tool for checking connectivity between devices.​

While other commands likenetstat,tracert,nslookup,arp -a, androute printprovide valuable information,ipconfig /allandpingare typically the first and most informative commands used in initial troubleshooting steps.​

On aCisco Meraki switch, briefly pressing therestore/reset button(typically less than 5 seconds) triggers:

A reboot of the device(Option A)

Clearing of the local management interface settings(Option D), which may include temporary network information such as DHCP leases or local overrides.

To perform a full factory reset (Option B), the button must be held down for a longer duration, usuallymore than 10seconds. Options C and E do not reflect standard reset behavior.

For standalone Cisco Secure Firewall deployments, theCisco Secure Firewall Device Manager (FDM)is the most appropriate management option. FDM is a browser-based, on-box management tool that allows administrators to configure and manage a single firewall device without the need for external management infrastructure. It provides an intuitive interface for basic configurations, policy management, and monitoring.​

In contrast:​

Cisco Secure Firewall Management Center (FMC)is designed for centralized management of multiple firewall devices.

Cisco Defense Orchestrator (CDO)is a cloud-based solution for managing security policies across various devices.

Cisco Security Manageris an older platform primarily used for managing ASA devices.​

In theFLDTEC curriculum, technicians are trained on physical tools essential for support in the field. These tools and their uses are explained as follows:

Flash Card Reader:Used with removable CompactFlash cards commonly found in older Cisco routers and switches. These cards hold the IOS image or config files.

USB Thumb Drive:Used for transferring IOS files or configs directly to and from Cisco devices that support USB storage. Convenient for portable backups.

RJ-45 Ethernet Loopback Connector:A diagnostic tool that loops the signal back into the port. Helps verify port functionality by simulating a live Ethernet connection.

RJ-45 Coupler:Allows two patch cables to be connected, effectively extending the reach of a cable — useful in setups where a single cable is not long enough.

Theshow inventorycommand is used on Cisco devices to display detailed information about thehardware components installed, including:

Product Identifier (PID)

Version Identifier (VID)

Serial Number (SN)

Description of the component

In the exhibit, the output clearly shows:

NAME: "Chassis", DESCR: "Cisco ISR4451-X/K9"

PID:ISR4451-X/K9, VID: V01, SN: FCW2134L0SH

This confirms thatshow inventoryis the correct command to retrieve theserial numberand hardware inventory details.

show versionprovides some system information and sometimes includes serial numbers, but it's not as reliable or detailed for component-level hardware info.

show idpromis not commonly used and not supported on all platforms.

show platformprovides platform-specific info but not typically the serial number.

To back up the startup configuration of a Cisco device to a USB drive, the commandcopy startup-config usbflash0:[filename]is used. This command copies the contents of the startup configuration file stored in NVRAM to a specified file on the USB flash drive. This is particularly useful for creating backups before performing upgrades or replacements.​Option A:Copies the startup configuration to a TFTP server, not a USB drive.

Option B:Attempts to copy from the USB drive to the startup configuration, which is the reverse of the desired operation.

Option D:Copies the running configuration, not the startup configuration, to the USB drive.​

In a Class B network, the default subnet mask is 255.255.0.0, which allocates:​

16 bits for the network portion

16 bits for the host portion​

When the subnet mask is changed to255.255.255.0, it becomes:​

24 bits for the network portion

8 bits for the host portion​

This indicates that8 bitshave been borrowed from the host portion to create additional subnets. Borrowing bits allows for the division of the original network into smaller sub-networks, enhancing organization and security within the network.​

The Data Link Layer (Layer 2) of the OSI model is responsible for node-to-node data transfer and plays a crucial role in error detection and media access control. It ensures that data frames are transmitted to the correct device on a local network segment.​

This layer is divided into two sublayers:​

Logical Link Control (LLC):Manages frame synchronization, flow control, and error checking.

Media Access Control (MAC):Controls how devices on the network gain access to the medium and permission to transmit data.

Together, these sublayers ensure reliable data transmission by detecting and possibly correcting errors that may occur in the Physical Layer. They also manage how devices share the transmission medium, preventing collisions and ensuring orderly communication.​

In Cisco Nexus switches, when transitioning from a single supervisor module to a dual supervisor configuration, the behavior depends on the redundancy mode configured.​

Stateful Switchover (SSO):In configurations supporting SSO, the active and standby supervisors synchronize their state and configuration, allowing for seamless failover without resetting other modules.​

Stateless Switchover (Warm Standby):In certain modes, such as the ACI-mode on Cisco Nexus 9508 switches, the standby supervisor does not maintain synchronized state information with the active supervisor. In this scenario, if a switchover occurs (e.g., due to the replacement of the active supervisor), all modules in the switch are reset because the switchover is stateless.​

Therefore, when a supervisor module is replaced in a configuration that does not support stateful switchover, all modules in the switch are reset due to the stateless nature of the switchover.​