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Cisco Customer Success Manager

Last Update Feb 21, 2026
Total Questions : 169 With Methodical Explanation

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Cisco Customer Success Manager Questions and Answers

Questions 1

Why should a customer’s success be documented?

Options:

A.

to establish KPIs that measure success

B.

to document roles and responsibilities for project management

C.

to provide awareness of the value achieved by the solution

D.

to provide expansion opportunities for the sales team

Questions 2

Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

Options:

A.

Sell additional training to the customer.

B.

Introduce new features that have been recently enabled within the product.

C.

Review priorities from the Success Plan with customer leadership.

D.

Offer upfront discounts and secure the business for as many years as possible.

E.

Determine if there has been a change in resourcing or stakeholders.

Questions 3

A hospital has invested heavily in new solutions including email, knowledge management, identity management, and a unified communications system. The hospital must identify the critical success factors in deploying and integrating these solutions. What advice should the Customer Success Manager provide?

Options:

A.

Ensure effective overall change management, including end-user impact.

B.

Commission a team of internal experts to manage different vendors.

C.

Follow industry standards as it relates to each technology domain.

D.

Appoint a single integrator with multidomain expertise to deploy the solutions.

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