ChromeOS-Administrator Professional ChromeOS Administrator Exam Questions and Answers

To ensure that devices are restarted to apply updates efficiently, use the"Force relaunch after a period"setting withinUser and Browser Settingsunder Chrome Updates. This setting will automatically prompt users to restart their devices after the specified period.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Update Management Guide, which recommends configuring relaunch notifications to enforce updates.

"To ensure timely application of updates, set 'Relaunch Notifications' to 'Force relaunch after a period' within User and Browser Settings."

This automated method reduces manual effort and guarantees that updates are applied promptly across the fleet.

Objectives:

Enforce device updates efficiently.

Utilize automated relaunch policies for ChromeOS devices.

Power on or reboot the Chromebook.

Watch for the Chrome logo animation.This is the key moment to trigger enterprise enrollment.

Press Ctrl+Alt+E simultaneously.This keyboard shortcut interrupts the normal boot process and redirects the Chromebook to the enterprise enrollment screen.

Follow the on-screen instructions.You'll be prompted to enter information such as the domain name of the organization and enrollment credentials.

Why this is the correct method:

Enterprise Enrollment Timing:The Ctrl+Alt+E shortcut is specifically designed to be used during the bootup sequence, before any user profile is loaded. This ensures the device is enrolled in the organization's management system from the start.

Alternative Options:The other options mentioned are incorrect:

B (Sign in with credentials):This assumes the device is already enrolled and is used for regular user login.

C (Ctrl+Alt+F):This shortcut is used for accessing the ChromeOS developer shell (Crosh) and is not related to enrollment.

D (Ctrl+Alt+E at login):While technically possible to enroll at the login screen, it's not the recommended method as it might not apply settings correctly to all user profiles.

To install a client certificate on a ChromeOS device for corporate Wi-Fi connectivity, it's necessary to force-install the custom extension containing the certificate. This ensures the extension is installed and activated on the device, enabling it to use the certificate for authentication. Here's how it works:

Custom Extension:The admin creates or obtains a custom extension that includes the client certificate.

Force-Installation:Using the Google Admin console, the admin configures a policy to force-install the extension on ChromeOS devices within the organization.

Device Activation:Once the device receives the policy, the extension is automatically installed and activated, even if the user doesn't manually add it.

Wi-Fi Authentication:The installed extension allows the device to use the client certificate for authentication when connecting to the corporate Wi-Fi network.

Option A is incorrectbecause guest mode installations are not persistent and won't apply the certificate to the device's Wi-Fi settings.

Option B is incorrectbecause distributing through the Chrome Web Store is not necessary for a custom extension intended for internal use.

Option D is incorrectbecause while the certificate encoding is important, it's not the primary step for enabling Wi-Fi authentication.

ChromeOS devices configured forLong-term Support (LTS)receive feature updates every6 months. LTS is designed for organizations that require stability and predictability in their device environment, minimizing disruptions caused by frequent updates.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Long-Term Support (LTS) Policy Documentation, which clearly states that updates under LTS are delivered every 6 months.

"LTS updates are released approximately every 6 months, providing stability and minimizing changes while maintaining security updates."

LTS is ideal for educational institutions and enterprises that prioritize stability over cutting-edge features, as it reduces the frequency of significant changes.

Objectives:

Manage ChromeOS updates efficiently.

Implement Long-term Support policies.

To configure the printer specifically for finance team users, the most efficient approach is todeploy the printer via Groups. By assigning the printer to a Google Group that contains finance team members, the printer will automatically be available to all users in that group without manual configuration for each device.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Printing Configuration Guide, which recommends using Groups to deploy printers for specific user sets.

"Deploy printers to user groups to ensure that only specified users have access. Use the Groups feature to manage printer availability efficiently."

Using Groups for printer deployment ensures that only authorized users (in this case, finance team members) can print sensitive documents, maintaining security and ease of access.

Objectives:

Secure printer access for specific user groups.

Simplify printer configuration for departments.

Verified Boot in ChromeOS is a security mechanism that checks the integrity of the operating system during startup. If it detects any unauthorized modifications or compromises, it can initiaterecovery processes to restore the OS to a known good state, ensuring that the device boots up with a secure and untampered operating system.

Option B is incorrectbecause background updates are a separate feature.

Option C is incorrectbecause dual-boot is not related to Verified Boot.

Option D is incorrectbecause Verified Boot doesn't install a backup OS but verifies the existing one.

To set up TLS (or SSL) inspection for web filtering on ChromeOS devices, you need to follow these steps:

Configure Hostname Allowlist: Create an allowlist of hostnames (e.g., *.google.com, *[invalid URL removed]) that should bypass TLS inspection. This ensures that essential services like Google services and your own domain can function properly.

Set up TLS Certificate: Obtain the required TLS/SSL certificate from your web filter provider and install it on your web filter. ChromeOS devices need this certificate to establish a secure connection with the web filter for TLS inspection.

Verify TLS Inspection: Once the configuration is in place, test and verify that TLS inspection is working as expected. This involves checking if the web filter can correctly intercept and decrypt HTTPS traffic for websites not on the allowlist.

Why other options are not correct:

Option B: While reaching out to Google Workspace Security and Compliance can be helpful, it's not the primary step in setting up TLS inspection. The configuration needs to be done on the web filter and ChromeOS devices.

Option C: Transparent proxies are generally not recommended for ChromeOS devices as they can interfere with certain functionalities. While it might work with an allowlist for Google domains, it's not the best practice.

Option D: ChromeOS devices do not come preconfigured to adhere to company TLS inspection. This configuration needs to be set up explicitly by the administrator.

TheSitePerProcesspolicy enables site isolation for the entire organization. This means that each website opened in Chrome will run in its own dedicated process, improving security and stability by isolating potential vulnerabilities and preventing one compromised site from affecting others.

Option B (IsolateOrigins)andOption D (SiteOrigins)are not valid policy names.

Option C (IsolatePerProcess)is close but not the exact name of the policy.

Within the "Chrome Remote Desktop" settings in the Google Admin console, the option "Remote access clients" allows you to restrict access to Chrome Remote Desktop based on the domain of the user accounts. By configuring this setting, you can ensure that only users with accounts on your specific domain can access Chrome Remote Desktop on the managed devices.

Why other options are incorrect:

A. Firewall traversal:This setting controls whether Chrome Remote Desktop can bypass firewalls to establish connections, but it does not restrict access based on domain.

B. URL Blocking:This setting controls which websites users can access but does not specifically apply to Chrome Remote Desktop access based on domain.

D. Chrome Remote Desktop review:This setting allows administrators to review Chrome Remote Desktop sessions but does not restrict access based on domain.

To remotely access a user's ChromeOS device through the Admin console, you mustfind the specific deviceand click on theremote desktopoption. This approach ensures that you are connecting to the correct managed device associated with the user.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Remote Access Guide, which details the procedure to initiate a remote session.

"To access a ChromeOS device remotely, navigate to Devices > Chrome > Devices in the Admin console, find the specific device, and click 'Remote Desktop'."

This method helps ensure accurate device management and support without needing personal user credentials or serial numbers.

Objectives:

Provide remote assistance efficiently.

Use the Admin console for remote device management.

In regular user mode on a ChromeOS device, pressingCtrl + Alt + topens the crosh shell (Chrome OS developer shell), a command-line interface. From there, you can execute various commands, includingpingto test network connectivity.

Other options are incorrectbecause they either have no assigned function or trigger different actions in ChromeOS.

Chromebooks have proven resilient against ransomware attacks for the following reasons:

All applications run in a sandbox:Each app operates in an isolated environment, preventing malicious code from affecting the system or other apps.

Devices go through a Verified Boot process:This feature ensures that the operating system has not been tampered with, reverting to a known safe version if a compromise is detected.

Verified Answer from Official Source:

The correct answers are verified from theGoogle ChromeOS Security Overview, which outlines sandboxing and Verified Boot as key security measures.

"ChromeOS leverages application sandboxing to isolate processes and uses Verified Boot to ensure system integrity, thereby protecting against malware and ransomware."

These security mechanisms prevent ransomware from embedding itself into the OS or spreading to other parts of the system, making Chromebooks inherently more secure.

Objectives:

Understand ChromeOS security architecture.

Recognize the role of sandboxing and verified boot in preventing attacks.

ChromeOS devices are favored in educational and enterprise settings due to theircentralized management via the Google Admin console. This tool allows IT administrators to manage thousands of devices from a single interface, applying policies, updates, and monitoring remotely.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Enterprise Management Guide, which emphasizes the use of the Admin console for device and user management.

"The Admin console provides a centralized platform to manage ChromeOS devices, including policy application, device monitoring, and updates."

This feature streamlines management tasks, saving time and ensuring consistent policy enforcement across an organization.

Objectives:

Efficient device management in enterprise environments.

Utilize the Admin console for centralized control.

To quickly block apps from accessing USB devices on ChromeOS, use the"Block apps by permissions" settingsin the Admin console. Selecting"USB"as the permission type ensures that no application on the device can interact with USB peripherals, mitigating potential security threats.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Application and Device Management Guide, which details using permission-based blocking for enhanced security.

"To block applications from using USB devices, configure the 'Block apps by permissions' setting in the Admin console and select 'USB' as the restricted permission."

This method provides a comprehensive and quick way to mitigate USB-based threats without individually managing each application.

Objectives:

Strengthen ChromeOS device security.

Manage app permissions effectively.

Create Dedicated Enrollment Accounts: Create separate enrollment accounts for each location, placing them in the respective OUs where the converted devices should be enrolled.

Enable Policy: Turn on the "Place ChromeOS device in user organization" policy. This ensures devices are automatically enrolled into the correct OU based on the enrollment account used.

Enroll Devices: Use the dedicated enrollment account for each location to enroll the converted devices. This allows for organized management based on location.

Option E:

Distribute USB Drives: Prepare USB flash drives with the ChromeOS Flex image and distribute them to the different locations.

Manual Conversion: Instruct local personnel or a service partner to manually convert each device using the provided USB drives. This method is suitable when network bandwidth is limited and doesn't rely on existing endpoint management infrastructure.

Reasons for not choosing other options:

Option B: The Recovery Tool is primarily used for creating recovery media for ChromeOS devices, not converting other operating systems.

Option C: PXE boot is a network-based installation method, not ideal for locations with limited bandwidth.

Option D: While zero-touch enrollment (ZTE) streamlines enrollment, it requires pre-provisioning devices with the vendor or reseller, which might not be feasible in this scenario.

By combining options A and E, you can efficiently convert and enroll devices in multiple locations with limited network resources and no existing management systems.

To view the number and type of ChromeOS upgrades purchased and in use, administrators should check the "Subscriptions" section in the billing area of the Google Admin console. This section provides a clear overview of the organization's ChromeOS upgrade subscriptions and usage.

Other options are incorrectbecause they don't directly provide information about ChromeOS upgrade subscriptions:

Option A (Verify upgrades on devices page):Shows upgrades on individual devices, not the overall purchase and usage.

Option C (Contact partner to verify):Unnecessary if the information is readily available in the Admin console.

Option D (Check reports page for upgrades):Might provide some usage data, but not the purchase details.

ThePassword Managerfeature in the Google Admin console allows administrators to manage whether users can save and auto-fill passwords on ChromeOS devices. Disabling Password Manager prevents Chrome from remembering passwords, thus enhancing security by requiring users to enter credentials manually.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Password Policy Guide, which outlines how to manage password saving and auto-fill settings.

"Admins can disable the Chrome Password Manager through the Admin console to ensure that user passwords are not saved locally on the device."

This setting is crucial in high-security environments where saving passwords locally might pose a risk. Disabling Password Manager helps maintain stricter security protocols.

Objectives:

Enforce secure password management on ChromeOS devices.

Disable auto-fill and password saving.

Verified Boot is a security feature in ChromeOS that ensures the integrity of the operating system every time the device starts. It checks the OS for modifications or corruptions, preventing tampered systems from booting and automatically repairing them if necessary.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Security Guide, which highlights Verified Boot as a core feature for maintaining the OS's integrity.

"Verified Boot ensures that the firmware and OS on ChromeOS devices have not been tampered with. If an anomaly is detected, the system reverts to a known good state."

This feature is crucial for protecting the system from malicious software or unauthorized changes, maintaining the device's security posture.

Objectives:

Enhance device security through integrity checks.

Understand ChromeOS boot protection mechanisms.

To accurately troubleshoot Wi-Fi issues, it is essential to enableWi-Fi debug mode, reproduce the problem, and then export the logs. This method ensures that the logs contain relevant data about the issue, as capturing logs before reproducing the issue might miss critical information.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Network Troubleshooting Guide, which advises collecting logs only after the issue has been replicated.

"To troubleshoot network issues on ChromeOS, use chrome://network and enable Wi-Fi debug mode. Reproduce the problem before exporting the system_logs.txt file for accurate diagnosis."

By reproducing the problem before collecting logs, you ensure that the captured data accurately reflects the issue, making it easier to identify root causes.

Objectives:

Troubleshoot network connectivity on ChromeOS.

Collect accurate log data for analysis.

To set upZero-Touch Enrollment (ZTE), an administrator must go toDevices > Chrome > Enrollwithin the Admin console. This is where they can generate the necessary enrollment tokens for automatic enrollment of devices when they first connect to the Internet.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Zero-Touch Enrollment Guide, which specifies the steps to generate enrollment tokens.

"To create Zero-Touch Enrollment tokens, go to Devices > Chrome > Enroll in the Admin console."

Zero-Touch Enrollment simplifies the setup process for educational institutions by automatically enrolling devices into management without manual intervention.

Objectives:

Automate device enrollment using Zero-Touch.

Simplify ChromeOS deployment in educational environments.

B. Contact the device manufacturer: ChromeOS devices are manufactured by various companies like Acer, HP, Lenovo, etc. Each manufacturer provides its own support channels, including phone, email, or chat support. Customers can contact the manufacturer for hardware-related issues or specific device configurations.

D. File a case through the Customer Care Portal: Google provides a customer care portal where customers can submit support cases online. This portal allows users to describe their issues, attach relevant files, and track the progress of their case.

Why other options are incorrect:

A. Chat support via the Admin console: Chat support is usually available for enterprise customers with Chrome Enterprise Upgrade or Google Workspace, not individual ChromeOS users.

C. File feedback on the device with Alt + Shift + 1: This keyboard shortcut is used to capture screenshots and send feedback to Google, but it doesn't directly open a support case.

E. Send an email to ChromeOS support: While Google has support channels, sending a general email might not be the most efficient way to open a case and get a timely response.

When deprovisioning ChromeOS devices for a hardware recall and replacement with different models, choosing the "Different model replacement" option is crucial to retain the Chrome Education/Enterprise Upgrade license compliance. This option ensures that the license is transferred to the new device correctly, avoiding any compliance issues or the need to repurchase licenses.

Here's why this option is important:

License Transfer: It specifically designates the deprovisioning as being due to a hardware replacement with a different model. This triggers the system to transfer the license to the new device upon enrollment.

Compliance: It maintains the compliance of your Chrome Education/Enterprise Upgrade licenses, ensuring you don't violate any licensing terms.

Cost Savings: It avoids the need to purchase new licenses for the replacement devices, saving your organization money.

When considering a hardware refresh with ChromeOS devices, organizational-level objectives should focus on the strategic advantages that ChromeOS brings to the business:

Advanced Security:ChromeOS is known for its robust security features, including sandboxing, verified boot, automatic updates, and data encryption. These can significantly reduce the risk of malware infections and data breaches.

Flexible Access:ChromeOS devices support cloud-based applications and services, enabling employees to work from anywhere with an internet connection. This flexibility enhances productivity and collaboration.

Simplified Orchestration:ChromeOS devices are centrally managed through the Google Admin console, simplifying device deployment, configuration, and updates. This reduces IT overhead and streamlines device management processes.

Option A is relevant but not a primary organizational objective. While partner collaboration can be beneficial, the focus should be on how ChromeOS directly improves the organization's operations.

Option B is incorrect because verifying the terms of the Chrome Online Agreement is a legal requirement, not a strategic objective.

Option D is relevant but not as impactful as the other objectives. While a rollout plan is necessary, the focus should be on the long-term benefits of ChromeOS for the organization.

To verify a domain in the Google Admin console, you mustadd a TXT recordto theDNS settingsat the domain registrar. This method confirms domain ownership by allowing Google to check for the specific TXT entry.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Setup Guide, which outlines the domain verification process via DNS TXT records.

"To verify your domain, sign in to your domain registrar and add a TXT record to the DNS settings. This confirms ownership for Google services."

Adding a TXT record is the standard method for proving domain ownership, which is essential when setting up Google services for a new domain.

Objectives:

Verify domain ownership for Google services.

Configure DNS settings appropriately.

When deploying video conferencing equipment using ChromeOS devices, the primary consideration is choosing a form factor (device type) that caters to both remote and on-site workers. This ensures flexibility and consistent user experience regardless of location.

Option A is incorrectbecause while instructional guides are helpful, they are a secondary concern to device suitability.

Option C is incorrectbecause security patch timing is important but not the initial consideration when choosing devices.

Option D is incorrectbecause while specifications matter, they should align with the chosen form factor and user needs.

TheLong-Term Support (LTS) channelon ChromeOS is designed for environments that require extended stability with less frequent updates. It provides feature updates every6 months, making it suitable for departments like Finance that prefer a stable, predictable update schedule without frequent changes.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Update Management Guide, which explains that the LTS channel delivers updates on a 6-month cycle, focusing on stability rather than the latest features.

"The Long-Term Support (LTS) channel is updated approximately every 6 months, allowing organizations to minimize disruptions caused by frequent updates."

Using the LTS channel reduces the frequency of feature changes, which is beneficial for finance and other critical operations that prioritize stability over new features.

Objectives:

Manage update frequency to suit organizational needs.

Maintain stability in critical business functions.

Access the Google Admin Console:Sign in to the Admin console using your ChromeOS administrator credentials.

Locate User Settings:Navigate to "Device Management" > "Chrome Management" > "User & browser settings".

Find Incognito Mode Policy:Within the settings, search for "Incognito mode".

Disable Incognito Mode:Select the option to "Disallow incognito mode".

Save Changes:Click "Save" to apply the policy to the designated users or organizational units.

To initiate a remote desktop session to a ChromeOS device using the Google Admin console, follow these steps:

Sign in to Google Admin console: Use your administrator credentials.

Navigate to Devices: Go to Devices > Chrome > Devices.

Locate the Device: Find the device you want to connect to using its serial number or other identifying information.

Start Remote Desktop Session: Click on the device and select "Remote desktop." This will send a connection request to the user, who must accept it before the session can start.

When you verify your domain during a Chrome Enterprise trial setup, you establish ownership and control over the domain within Google's systems. This is a crucial step in identity management as it allows you to:

Manage user accounts: Create, edit, and delete user accounts within the domain, ensuring control over who can access company resources.

Apply security policies: Enforce security policies like password requirements, two-factor authentication, and access controls for users within the domain.

Single Sign-On (SSO): Enable seamless and secure single sign-on for users across various Google services and other integrated applications.

By verifying the domain, you essentially gain centralized control over user identities and their access to resources, which is a core aspect of identity management.

Update rollout plans in the Google Admin console allow administrators to gradually roll out ChromeOS updates to a subset of devices first. This allows for testing in a controlled environment before deploying to the entire fleet, reducing the risk of unexpected issues impacting all devices.

Steps to add an update rollout plan:

Access Google Admin Console: Sign in with your administrator credentials.

Navigate to Device Management: Go to Devices > Chrome > Settings > Updates.

Create Rollout Plan: Click on "Add an update rollout plan."

Select Devices: Choose the specific devices or organizational units (OUs) to include in the initial rollout.

Set Timeline: Define the start and end dates for the rollout.

Save and Apply: Save the plan and apply it to the selected devices.

To ensure that all web traffic is filtered according to organizational policy, configure the ChromeOS devices to"Always use the proxy specified below"and provide theURL to the PAC (Proxy Auto-Config) file. The PAC file contains logic to determine which proxy server to use for specific URLs, allowing dynamic and flexible proxy configurations.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Proxy Configuration Guide, which outlines using a PAC file to configure web filtering for large-scale deployments.

"Use the 'Always use the proxy specified below' setting and specify the URL to the PAC file to enforce consistent web filtering across all ChromeOS devices."

PAC files are commonly used to direct traffic through specific proxies based on URL patterns, which is ideal for managing large lists of restricted websites efficiently.

Objectives:

Configure ChromeOS devices to use web proxies.

Enforce consistent web filtering through proxy settings.

Device off hours: This setting allows you to specify times when the device cannot be used, effectively restricting access to certain hours.

Family Link accounts: Family Link is a parental control app that allows you to manage a child's account and device usage. By requiring Family Link accounts, you can enforce sign-in restrictions for younger users.

Other options are incorrect because:

A: Single sign-on (SSO) redirection simplifies sign-in for authorized users, but doesn't inherently restrict access.

C: User Data (Ephemeral) controls whether user data is saved locally, but doesn't restrict sign-in.