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CIS-SM Certified Implementation Specialist - Service Mapping Questions and Answers

Questions 4

Which one of the following best describes what will happen if Discovery is configured with 3 MID Servers in a Load Balance Cluster with Shazzam cluster support disabled?

Options:

A.

All three MID Servers will be used during the Port Scan phase and all three will be used during the

classification phase.

B.

Only one MID Server will be used during the Identification phase and all three will be used during the exploration phase.

C.

Only one MID Server will be used during the Port Scan phase and all three will be used during the classification phase.

D.

All three MID Server will be used during the Identification phase and only one will be used during the exploration phase.

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Questions 5

Which one of the following is a valid format when entering SSH Private Key credentials?

Options:

A.

PEM

B.

PGP

C.

PDP

D.

PMI

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Questions 6

In Event Management, which of the following rules allows for automatic task creation?

Options:

A.

Alert Management

B.

Event

C.

Task

D.

Alert Correlation

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Questions 7

Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following

Criterion attributes:

  • Class
  • Configuration file
  • Version

Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service. What will happen in the CMDB?

Options:

A.

A duplication error will occur.

B.

A new Apache Web Server CI is created.

C.

The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated.

D.

The Apache Web Server CI will be reclassified as a Web Server CI.

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Questions 8

When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met?

Options:

A.

Set Parameter Value

B.

Merge Table

C.

Filter Table

D.

Match

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Questions 9

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Options:

A.

Problem Management: Number of Incidents per Known Problem

B.

Incident Management: Mean Time to Resolve

C.

Event Management: Signal to Noise Ratio

D.

Change Management: Number of Major Changes

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Exam Code: CIS-SM
Exam Name: Certified Implementation Specialist - Service Mapping
Last Update: May 16, 2024
Questions: 60
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