CIS-SM Certified Implementation Specialist - Service Mapping Questions and Answers

Determine impacted services from a given event/alert.

Provide software deployment capabilities to patch problem infrastructure.

Automatically generate incidents for certain classes of alerts.

Provide state of the art monitoring capabilities across a wide array of different types of infrastructure.

Consolidate events from disparate monitoring tools into a consolidated central system.

Releases

Problems

Incidents

Alerts

Set Parameter Value

Merge Table

Filter Table

Match

Discovery Schedules

Quick Discovery

Probe

Pattern

Port scan

Classification

Classification and Identification

Identification and Exploration

The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.

MID server resource requirements are beyond capacity of the customer.

Customer security team is not made aware early enough in the engagement of the credential requirements.

Customer is not using Active Directory for credential authentication.

Tabular variable

Coalesce key

Criterion attribute

Custom variable

Applications discovered by Altiris can be updated by SCCM

Applications discovered by SCCM can be updated by Altiris

Applications discovered by ServiceNow can be updated by SCCM

Applications discovered by Altiris can create application CIs in the CMDB

Applications discovered by SCCM can create application CIs in the CMDB

Connection Sections are executed one by one and connections will result from each successful section.

Connection Sections are executed randomly and connections will result from each successful section.

Connection Sections are executed one by one in the order they are listed until the first successful section.

Connection Sections are executed one by one in the order they are listed with a connection created from the last successful section.

Process Detection > Application Identification > Create Outgoing Connection(s) > Impact Calculation

Host Detection > Process Detection > Application Identification > Create Outgoing Connection(s)

Process Detection > Host Detection > Application Identification > Create Outgoing Connection(s)

Host Identification > CI Reconciliation > Application Identification > Change Record Created > Create Outgoing Connection(s)

Input, Pending

Input, Ready

Output, Pending

Output, Ready

UDP Port 23

TCP Port 136

TCP Port 135

UDP Port 22

Apply top-down discovery

Leverage tag-based mapping

Use a dynamic CI group

Use manual application services

CIs defined directly in Server [cmdb_ci_server] table and all parent classes

CIs defined directly in Server [cmdb_ci_server] table and all child classes

CIs defined directly in the Server [cmdb_ci_server] table

3 Identification Sections and 2 Connection Sections

2 Identification Sections and 1 Connection Section

2 Identification Sections and 2 Connection Sections

3 Identification Sections and 1 Connection Section

SNMP v1/2/3 is supported

SNMP Read Only account is required

SNMP Read/Write account is required

Only SNMP v1/2 is supported

A library in the Connection Section of a pattern

A step in the Connection Section of a pattern

A step in an Identification Section of a pattern

A library in an Identification Section of a pattern

Quickly identifies any recent incidents that occurred on components of the impacted service.

Narrows down possible affected components when a service is impacted.

Helps reduce the number of unplanned changes in a customer environment.

Helps pinpoint code errors after a faulty application is identified.

Quickly identifies any recent changes performed on components of the impacted service.

To monitor the performance of application services

To visually display hierarchical relationships between configuration items

To automatically add traffic-based connections to maps

To provide a list of unmapped servers and their classifications

Service Mapping will stop until the discovery of the host is successful

Service Mapping will continue to discover just the applications comprising the service

Service Mapping will continue to discover just the connections comprising the service

Service Mapping will continue to discover applications and connections comprising the service

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run each Connection Section for the pattern.

For each pattern that supports the Entry Point Type, run all the identification Sections that finish successfully and then run each Connection Section for the pattern.

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run Connection Sections until one finishes successfully.

For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Connection Sections.

Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

Newest created CI and CI with most relationships

Oldest created CI and CI with most relationships

Oldest created CI and CI with least related items

Newest created CI and CI with least related items

172.20.5.9

225.16.0.5

192.168.100.100

10.0.6.8

Delimiter of Denver and position 2

Delimiter of Location, and position 2

Delimiter of a comma and position 2

Delimiter of a comma and position 3

Application Service [cmdb_ci_service_discovered]

Application [cmdb_ci_app]

Key Value [cmdb_key_value]

Servers [cmdb_ci_server]

All fields configured for the Server [cmdb_ci_server] table and its child classes would be inherited.

All fields configured for the Server [cmdb_ci_server] table and its parent and child classes would be inherited.

No fields would be inherited from any class.

All fields configured for the Server [cmdb_ci_server] table and its parent classes would be inherited.

For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Extension Sections.

For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run all Extension Sections for the pattern.

For each pattern that supports the Entry Point Type, run all the Identification Sections that finish successfully and then run each Extension Section for the pattern.

For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run Extensions Sections until one finishes successfully.