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Cisco 300-820 Exam Syllabus

Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLCEI)

Last Update Jun 15, 2025
Total Questions : 96

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300-820 Exam Details

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Cisco 300-820 Exam Overview :

Exam Name Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLCEI)
Exam Code 300-820
Actual Exam Duration 90 minutes
Official Information https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/clcei-300-820.html
See Expected Questions Cisco 300-820 Expected Questions in Actual Exam
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Cisco 300-820 Exam Topics :

Section Weight Objectives
1.0 Key Concepts 25%

1.1 Describe the complications of NAT in a Collaboration environment

1.2 Describe the purpose of ICE, TURN and STUN

1.3 Describe Expressway media traversal

1.4 Describe protocol interworking on the Expressway

  • 1.4.a SIP < > H.323
  • 1.4.b IPv4 and IPv6

1.5 Describe Expressway Licensing

  • 1.5.a Option keys
  • 1.5.b Release key
  • 1.5.c License consumption

1.6 Describe SIP media encryption mode

  • 1.6.a Auto
  • 1.6.b Force encrypted
  • 1.6.c Force unencrypted
  • 1.6.d Best effort

1.7 Describe Expressway Core dial plan elements

  • 1.7.a Transforms
  • 1.7.b Search rules
  • 1.7.c Zones
  • 1.7.d Regular expressions
  • 1.7.e Pipes and links

1.8 Describe key Expressway settings

  • 1.8.a DNS
  • 1.8.b Network interfaces
  • 1.8.c Certificates
  • 1.8.d QoS
  • 1.8.e Clustering
  • 1.8.f Network firewall rules

1.9 Describe Expressway backup and restore procedure (stand alone and cluster)
2.0 Initial Expressway Configurations 25%

2.1 Configure key Expressway settings

  • 2.1.a DNS
  • 2.1.b Network interfaces
  • 2.1.c Certificates
  • 2.1.d QoS
  • 2.1.e Clustering
  • 2.1.f Network firewall rules

2.2 Configure Expressway Core dial plan elements

  • 2.2.a Transforms
  • 2.2.b Search rules
  • 2.2.c Zones
  • 2.2.d Regular expressions
  • 2.2.e Pipes and links

2.3 Configure toll fraud prevention on Expressway series (no custom CPL scripts)

2.4 Configure a Business to Business (B2B) collaboration solution

  • 2.4.a DNS records (focus on Microsoft DNS)
  • 2.4.b Certificates (focus on Microsoft CA)
  • 2.4.c Traversal Zones
  • 2.4.d Neighbor Zones
  • 2.4.e Transforms
  • 2.4.f Search rules
  • 2.4.g SIP trunk integration with Cisco Unified Communications Manager

2.5 Troubleshoot a Business to Business (B2B) collaboration solution

  • 2.5.a DNS records (focus on Microsoft DNS)
  • 2.5.b Certificates (focus on Microsoft CA)
  • 2.5.c Traversal Zones
  • 2.5.d Neighbor Zones
  • 2.5.e Transforms
  • 2.5.f Search rules
  • 2.5.g SIP trunk integration with Cisco Unified Communications Manager
3.0 Mobile and Remote Access 25%

3.1 Configure a Mobile and Remote Access (MRA) solution

  • 3.1.a DNS records types (not platform-specific)
  • 3.1.b Certificates (not platform specific, covers Unified Communications Manager, IM&P, Expressways, Unity Connection)
  • 3.1.c Unified Communications traversal zones
  • 3.1.d Unified Communications configuration on Expressway
  • 3.1.e HTTP allow list
  • 3.1.f SIP trunk security profile on Cisco Unified Communications Manager

3.2 Troubleshoot a Mobile and Remote Access (MRA) solution

  • 3.2.a DNS records (focus on Microsoft DNS)
  • 3.2.b Certificates (focus on Microsoft CA, covers Unified Communications Manager, IM&P, Expressways, Unity Connection)
  • 3.2.c Unified Communications traversal zones
  • 3.2.d Unified Communications configuration on Expressway
  • 3.2.e HTTP allow list
  • 3.2.f SIP trunk security profile on Cisco Unified Communications Manager
4.0 Cisco WebEx Technologies  

4.1 Describe the signaling and media flows used in a Cisco WebEx Video Mesh deployment

4.2 Configure WebEx Hybrid Services/Connector

  • 4.2.a Calendar Service (Office 365, Microsoft Exchange, One Button to Push)
  • 4.2.b Message Service (Deployment requirements; expressway requirements, certificates, Call Manager pre-requisites, IM&P prerequisites, deployment models)
  • 4.2.c Directory Services (Deployment requirements; deployment models, infrastructure requirements, active directory configuration, synchronization, WebEx user service assignment)
  • 4.2.d Video Mesh (Deployment requirements including; bandwidth, clustering, endpoint support, video call capacity, ports and protocols, deployment models)

4.3 Describe Cisco Jabber for Cloud and Hybrid deployments with Cisco WebEx Messenger

Updates in the Cisco 300-820 Exam Syllabus:

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