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CTSC Certified in Transformation for Supply Chain (CTSC) Questions and Answers

Questions 4

Which supply chain model can handle high demand during peak season and quickly adjust to a lean period with low demand?

Options:

A.

Custom-configured chain

B.

Agile chain

C.

Efficient chain

D.

Flexible chain

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Questions 5

What attributes does the balanced scorecard in the supply chain measure against?

Options:

A.

Reliability, responsiveness, agility, cost, profit, assets, environmental, and social

B.

Efficiency, effectiveness, productivity, quality, safety, and sustainability

C.

Efficiency, effectiveness, agility, cost, profit, assets, quality, and social

D.

Revenue, profitability, growth, quality, customer satisfaction, and environmental

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Questions 6

When designing a new demand-driven supply chain, at what point should available technologies be evaluated?

Options:

A.

Technologies should be selected first, and then the supply chain should be designed around the technologies.

B.

Technology selection and supply chain design should occur over the same time period.

C.

Technologies should be evaluated after the supply chain is designed.

D.

Technology selection is not part of the new demand-driven supply chain process.

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Questions 7

Which of the following formulas is utilized to calculate perfect order fulfillment?

Options:

A.

Total perfect orders / Total number of orders

B.

Total perfect orders / Total number of order lines

C.

Total perfect order lines / Total number of orders

D.

Total perfect order lines / Total number of order lines

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Questions 8

To set improvement priorities, the first step is to:

Options:

A.

build a solid case for change.

B.

ensure the solutions are scalable.

C.

develop an organizational mapping.

D.

have senior management's agreement.

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Questions 9

A smartphone manufacturer is able to track the ways people using its devices navigate social media. As a result, the manufacturer has included renaming and regrouping of default social media

apps in its latest major update. From a digital supply chain perspective, this is an example of:

Options:

A.

internet of things (IOT).

B.

generative design.

C.

machine learning.

D.

artificial intelligence (AI).

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Questions 10

A good supply chain strategy should be:

Options:

A.

tailored to customer experiences.

B.

managed with long-term capacity decisions.

C.

tailored to the right level of complexity.

D.

collaborated between buyers and suppliers.

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Questions 11

A company implements a new enterprise resource planning (ERP) system in 5 different regions globally. During ERP deployment, the company realizes that one region structures the product

hierarchy significantly differently than the other four regions. What step did this company omit in transforming management?

Options:

A.

Identifying the drivers of current performance

B.

Developing an organizational mapping

C.

Understanding the relationship between actions

D.

Deploying the five core supply chain management disciplines

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Questions 12

When implementing new supply chain capabilities identified by the business strategy, key management capabilities will be required. Which of the following options corresponds to one of the

required key management capabilities?

Options:

A.

Internal and external orientation

B.

Inspiring and influential leadership

C.

Management rotational program across markets

D.

Robust executive continuing education

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Questions 13

Which of the following trends is a driver for change in agile operations execution?

Options:

A.

Research and development (R&D) cycles are fast and inexpensive.

B.

Products are becoming less complex and using less raw materials.

C.

Product labeling is becoming more enhanced, including translation into additional languages.

D.

The requirements for transaction documentation, including use of blockchain, are decreasing.

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Questions 14

Which of the following strategies deals with making a shift from traditional ways of operating to ways that make extensive use of data, technology, and business models in innovative ways?

Options:

A.

Integrated business planning

B.

Supply chain analytics

C.

Supply chain optimization (SCO)

D.

Digital supply chain transformation

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Questions 15

When developing risk plans for supply chain segments, which of the following product categories should have the most complete and thorough risk mitigation plans?

Options:

A.

Important products that require ocean transport for delivery

B.

Important products that must be kept cold

C.

Important products where there is a single available supplier

D.

Important products that are government regulated

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Questions 16

The key outputs of analyzing performance within the SCOR framework are:

Options:

A.

scorecard, business canvass, and SWOT analysis.

B.

as-is Level 3 process diagram, competitive analysis, and SWOT analysis.

C.

scorecard, SWOT analysis and competitive parities.

D.

as-is Level 3 process diagram, scorecard, and competitive requirements.

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Questions 17

Organizational roles and responsibilities should focus on which of the following areas to clarify who is responsible and accountable for each supply chain activity after the transformation initiative is complete?

Options:

A.

Sales, accounting, and engineering

B.

Sales, product management, and product development

C.

Product management, product development, and quality

D.

Sales, operations, and logistics

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Questions 18

What is the frozen time fence in the process of scheduling and managing the execution of activities required to create a product?

Options:

A.

A barrier that prevents any changes from being made without senior management approval

B.

A timeline that outlines when certain parts or product formulations need to be produced

C.

A standard for setup and run in the factory layout

D.

A metric used to measure the effectiveness of intermediate production or value-adding activities

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Questions 19

For an organization considering supply chain transformation, what is the main reason to evaluate current sales and operations planning (S&OP) processes?

Options:

A.

The S&OP process is not linked to transformation, so it does not need to be evaluated.

B.

The S&OP process can give an advantage of linking between supply and demand in a transformation.

C.

Since S&OP is part of the inventory strategy, reducing inventories will be an advantage in a transformation.

D.

S&OP can be linked to potential constraints and should be evaluated as part of the transformation initiative.

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Questions 20

A smartwatch seller wants to determine how many units of a new model release are required to be held as finished goods and how many units should be held as work-in-process (WIP) stock

leading to the new model launch date. Which of the following analyses will allow the manufacturer to calculate the required stock levels to avoid backlogs, inventory losses, and other issues?

Options:

A.

Descriptive analysis

B.

Prescriptive analysis

C.

Scenario-based analysis

D.

Predictive analysis

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Questions 21

Why is over-processing considered a type of waste in lean manufacturing?

Options:

A.

Taking extra time to over-produce makes it a type of waste.

B.

Manufacturing to a higher quality than is required takes more natural resources, time, and energy without adding value.

C.

Over-producing could add features that narrow the marketability of the item and reduce revenue.

D.

Due to being over-engineered, the price will become out of balance with the market.

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Questions 22

Which type of scorecard gap analysis is used to calculate the competitive gap by subtracting the actual performance from the parity or competitive benchmark?

Options:

A.

Bottom-up process

B.

Pareto analysis

C.

SWOT analysis

D.

Top-down process

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Questions 23

Many of the business risks associated with digital supply chain arising from data complexity, cybersecurity, and data protection can be comprehensively addressed by:

Options:

A.

treating digital risks as a stand-alone risk management category.

B.

making digital risks a part of the overall risk management culture of the company.

C.

applying data analytics tools to monitor and analyze risks throughout the supply chain.

D.

having information technology (IT) and risk management teams collaborate with each other to prevent or greatly minimize adverse incidents.

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Questions 24

Which of the following non-technological factors is most critical to executing a digital supply chain transformation?

Options:

A.

Sustainability and zero-carbon initiatives

B.

Human capital and talent

C.

Quantitative and qualitative analyses

D.

Public and government relations

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Questions 25

Which of the following formulas correctly calculates the days of supply for raw materials?

Options:

A.

Value of raw materials / (Cost of goods sold / 365)

B.

Cost of goods sold / (Value of raw materials / 365)

C.

Value of raw materials / (Average raw material inventory / 365)

D.

Average raw material inventory / (Value of raw materials / 365)

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Questions 26

What is the definition of an order line in the context of perfect order fulfillment?

Options:

A.

A request to deliver specified quantities of goods or services

B.

A collection of one or more order lines representing a request to deliver specified quantities of goods or services

C.

A commitment on a sales order that always references a product and promise delivery date

D.

A range of values for quantity or date specified on a sales order

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Questions 27

On which type of waste does just-in-time (JIT) manufacturing have the largest impact?

Options:

A.

Movement

B.

Waiting/Time

C.

Defects

D.

Overproduction/Inventory

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Questions 28

Which stage of the supply chain five-stage maturity model corresponds to having practices and processes better defined, some integration across supply chain functions, and limited integration with

other functions and with supply chain partners?

Options:

A.

Stage 1

B.

Stage 2

C.

Stage 3

D.

Stage 5

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Questions 29

What is the most important driver to determine a metrics tracking cycle?

Options:

A.

Tracking progress

B.

Level of metrics

C.

Type of data

D.

Change frequency

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Questions 30

Which of the following statements is an example of an external motivator for executing a supply chain transformation?

Options:

A.

Employee turnover is expected to increase substantially over the next 3-5 years.

B.

A national customer wants the company to sell to its international subsidiaries.

C.

Forecasts show the current market expanding 25% over the next 2-3 years.

D.

Suppliers will need to decrease their lead times by 50% over 18 months.

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Questions 31

The best way to identify misalignments during the planning process of the transformation is to verify the alignment of the supply chain with the:

Options:

A.

overall information technology (IT) capabilities.

B.

business strategy.

C.

expected gross margin.

D.

minimally acceptable customer service fill rate.

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Questions 32

Which of the following options is the most appropriate step in establishing performance targets?

Options:

A.

Use internal best-in-class divisions' metrics as baseline key performance indicators (KPIs) for similar functions in the company.

B.

Communicate the index of best-in-class companies in a monthly newsletter to internal employees.

C.

Conduct a survey with all functional team managers and get consensus to the metrics in the scorecard.

D.

Ensure the data being used in the metric calculations are accurate and have been collected recently.

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Questions 33

What is an acceptable quality level (AQL) in the context of sampling inspection?

Options:

A.

The average quality level of a satisfactory process

B.

The minimum allowable number of defects in a sample

C.

The minimum acceptable level of product quality

D.

The limit of defective units acceptable in a continuing series of lots

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Questions 34

The two approaches for applying selected supply chain processes across the organization, and determining the degree to which processes are consistent across the businesses, product lines, and

geographic locations are:

Options:

A.

standardization and unification.

B.

inclusion and unification.

C.

standardization and harmonization.

D.

unification and harmonization.

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Questions 35

According to the strategy hierarchy, which of the following strategies harmonizes plans to improve competencies of an organization as a whole?

Options:

A.

Business strategy

B.

Corporate strategy

C.

Functional area strategy

D.

Operating strategy

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Questions 36

A consumer electronics firm finds that its products are experiencing a shrinking product life cycle. What strategy would most directly address this issue?

Options:

A.

Improve launch predictability.

B.

Accelerate the speed to market.

C.

Focus on revenue maximization.

D.

Increase the velocity in product transitions.

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Questions 37

When performing a review of a SCOR level 3 process from beginning to end, which of the following steps should be taken?

Options:

A.

Perform a due diligence assessment.

B.

Conduct a staple yourself interview.

C.

Execute a risk and security analysis.

D.

Perform a network compatibility analysis.

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Questions 38

A retail company is experiencing stockouts of a popular product due to supply chain disruptions.

Which of the following steps should the company take to address this issue according to the theory

of constraints (TOC)?

Options:

A.

Increase production at the bottleneck work center.

B.

Increase inventory levels of finished goods.

C.

Reduce the workload at the critical resource.

D.

Optimize capacity at the bottleneck work center.

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Questions 39

Which of the following options is an indicator of change management performance?

Options:

A.

Revenue

B.

Corporate social responsibility (CSR) score

C.

Quality

D.

Awareness

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Questions 40

Which of the following terms is used in the SCOR model to prioritize metrics and estimate target performance level?

Options:

A.

Value-added

B.

Above par

C.

Superior

D.

Optimized

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Questions 41

What supply chain performance attributes are customer related?

Options:

A.

Delivery reliability and supply chain management costs

B.

Flexibility, delivery reliability, and responsiveness

C.

Asset management efficiency and delivery reliability

D.

Responsiveness, asset management efficiency, and flexibility

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Questions 42

The most effective way to communicate the specifics of a planned supply chain transformation includes which of the following activities?

Options:

A.

Distribute one common document by company email.

B.

Hold breakout group sessions with each group involving employees from different departments.

C.

Require the topic be covered in each department's monthly meeting.

D.

Conduct a one-time, all-company meeting with presentations by leadership.

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Questions 43

A manufacturing company is implementing new technology in all production lines. To accelerate the change and track the progress, this company should:

Options:

A.

utilize a push-pull system.

B.

adopt define-test-deploy.

C.

create visibility.

D.

identify current performance drivers.

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Questions 44

Which of the following metrics is measured as the value created by reducing or eliminating cost increases sought by supplier over and above prevailing baseline cost?

Options:

A.

Opportunity cost

B.

Direct material cost

C.

Indirect material cost

D.

Avoidance cost

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Questions 45

During the digital transformation planning process, a company distributed surveys and found that customers wanted a more detailed order status process. The company added online status

information capability to their website and sent a customer satisfaction survey to customers after they received the product. This addition helped increase their customer base and repeat business.

This is an example of the successful use of:

Options:

A.

data mining.

B.

voice of the customer (VOC).

C.

balanced scorecard.

D.

customer service.

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Exam Code: CTSC
Exam Name: Certified in Transformation for Supply Chain (CTSC)
Last Update: Apr 11, 2024
Questions: 151
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