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ISEB-PM1 BCS Foundation Certificate in IS Project Management Questions and Answers

Questions 4

A project manager has finished the project. He knows that the project scope has been completed and is within cost and time objectives set by management. Management, however, says that the project is a failure, because the original schedule was for 27 weeks and the project was completed in 33 weeks. If the project baseline was 33 weeks, the project is a success because:

Options:

A.

It only had six weeks of changes.

B.

It was completed within the baseline.

C.

There were so few changes.

D.

There was good communication control.

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Questions 5

Which is the duration of the project?

Options:

A.

63

B.

65

C.

66

D.

70

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Questions 6

Which quality management tool would be used to determine potential causes of a production problem?

Options:

A.

run chart.

B.

scatter diagram.

C.

histogram.

D.

control chart.

E.

Ishikawa diagram.

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Questions 7

Which of the following is not a cost of non-conformance?

Options:

A.

maintenance and calibration

B.

warranty repairs

C.

All of the other alternatives apply.

D.

scrap

E.

rework

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Questions 8

Many companies self-insure against some risk. Problems which can arise from self-insurance include:

Options:

A.

confusion of business risks with insurable risks.

B.

Both 1) failure to reserve funds to handle worst case scenarios (low probability events) resulting in severe financial damage to the company, and 2) confusion of business risks with insurable risks.stiff competition from insurance companies

C.

All of the other alternatives apply.

D.

failure to reserve funds to handle worst case scenarios (low probability events) resulting in severe financial damage to the company

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Questions 9

Formal written correspondence with the customer is required when:

Options:

A.

Defects are detected.

B.

The customer requests additional work not covered under contract.

C.

The project has a schedule slippage that includes changes to the critical path.

D.

The project has cost overruns.

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Questions 10

Which of the following is CORRECT?

Options:

A.

The critical path helps prove how long the project will take.

B.

There can be only one critical path.

C.

The network diagram will change every time the end date changes.

D.

A project can never have negative float.

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Questions 11

A(n) _____ system is designed to ensure the timely availability of nonhuman resources, and includes the cost in procurement, shipping/freight, storage and loss.

Options:

A.

Procurement.

B.

All of the other alternatives apply.

C.

Inventory control.

D.

Materials management.

E.

Inventory control and Procurement.

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Questions 12

Which of the following is a technique for resolving conflict?

Options:

A.

Collaborating

B.

Issue log

C.

Leadership

D.

Motivation

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Questions 13

Project leadership requires that the project manager pay attention simultaneously to the:

Options:

A.

Time, cost and performance deliverables

B.

Tasks to be performed and needs of the team

C.

Quantity and quality of the work to be performed

D.

All of the other alternatives apply

E.

Efficiency and effectiveness of the team

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Questions 14

Project scope statement and resource calendars are inputs to what Project Time Management process?

Options:

A.

Activity Sequencing

B.

Activity Resource Estimating

C.

Schedule Development

D.

Schedule Control

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Questions 15

Generally, when is the BEST time to create a procurement management plan?

Options:

A.

After the contract is signed

B.

Preceding the Conduct Procurement process

C.

During project initiating

D.

When updating the procurement management plan

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Questions 16

Which schedule development tool and technique produces a theoretical early start date and late start date?

Options:

A.

Critical path method

B.

Variance analysis

C.

Schedule compression

D.

Schedule comparison bar charts

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Questions 17

Who has the cost risk in a fixed price (FP) contract?

Options:

A.

The team

B.

The buyer

C.

The seller

D.

Management

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Questions 18

What is the term assigned to products or services having the same functional use but different technical characteristics?

Options:

A.

Scope

B.

Quality

C.

Specification

D.

Grade

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Questions 19

Negotiated Settlements are an example of a technique used in which Project Procurement Management Process?

Options:

A.

Plan Procurements

B.

Conduct Procurements

C.

Administer Procurements

D.

Close Procurements

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Questions 20

Your project sponsor has requested a cost estimate for the project on which you're working. This project is similar in scope to a project you worked on last year. She would like to get the cost estimates as soon as possible. Accuracy is not her primary concern right now. She needs a ballpark figure by tomorrow. You decide to use ___________________.

Options:

A.

parametric modeling techniques

B.

analogous estimating techniques

C.

bottom-up estimating techniques

D.

computerized modeling techniques

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Questions 21

You are a project manager of ABC organization. You are estimating the project in initiation phase.

What level of accuracy you can expect?

Options:

A.

-75 percent to +75 percent

B.

-25 percent to +25 percent

C.

-50 percent to +50 percent

D.

-50 percent to +100 percent

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Questions 22

What is the schedule performance index (SPI) using the following data?

BAC = $100,000

PV = $50,000

AC = $80,000

EV = $40,000

Options:

A.

1.00

B.

0.40

C.

0.50

D.

0.80

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Questions 23

Project contracts generally fall into which of the following three broad categories?

Options:

A.

Fixed-price, cost reimbursable, time and materials

B.

Make-or-buy, margin analysis, fixed-price

C.

Time and materials, fixed-price, margin analysis

D.

Make-or-buy, lump-sum, cost-plus-incentive

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Questions 24

The procurement document is an input to which of the following processes?

Options:

A.

Develop Project Management Plan

B.

Develop Schedule

C.

Identify Stakeholders

D.

Determine Budget

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Questions 25

A project manager in a predominantly hierarchical organization has been assigned a major project with aggressive timelines. The BEST approach for developing an initial project charter in this environment is to:

Options:

A.

Create a project charter using brainstorming sessions with potential team members and stakeholders

B.

Create and present a draft project charter to potential team members and stakeholders to solicit their input.

C.

Create a project charter jointly with management for distribution to potential team members and stakeholders.

D.

Create a project charter with the functional managers and present it to the sponsor for signature.

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Questions 26

In the three-point estimating technique, if the most likely estimate for an activity to complete is 100 days, the optimistic estimate is 60 days, and the pessimistic estimate is 200 days, what is the expected duration in which the activity will be completed?

Options:

A.

90 days

B.

100 days

C.

110 days

D.

660 days

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Questions 27

What are the components of the "triple constraint"?

Options:

A.

Scope, time, requirements

B.

Resources, time, cost

C.

Scope, management, cost

D.

Scope, time, cost

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Questions 28

Which of the following is a tool and technique to the Manage Stakeholder Expectations process?

Options:

A.

Issue log

B.

Change register

C.

Stakeholder register

D.

Interpersonal skills

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Questions 29

Resource leveling _____________.

Options:

A.

Attempts to reduce resource requirements within a constraint on project duration

B.

Smooths out resource requirements by rescheduling activities within their float time.

C.

Allocates resources to activities to find shortest schedule within fixed resource limits.

D.

Smooths out resource requirements by substituting activities with unassigned resources.

E.

1) Smooths out resource requirements by rescheduling activities within their float time, or 2) Attempts to reduce resource requirements within a constraint on project duration

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Questions 30

Which of the following is a tool and technique to develop the schedule?

Options:

A.

What-if scenario analysis

B.

Benchmarking

C.

Variance analysis

D.

SWOT analysis

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Questions 31

Power games, withholding information, and hidden agendas are examples of ___________.

Options:

A.

mixed messages

B.

indirect communication

C.

noise

D.

communication barriers

E.

All of the other alternatives apply

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Questions 32

Which may be employed to shorten a schedule without changing the scope of the task?

Options:

A.

Alter to task priorities.

B.

Releasing resources earlier from tasks which were scheduled with a late start.

C.

Fast tracking or Crashing

D.

Fast tracking.

E.

Crashing

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Questions 33

Taking out insurance in relation to risk management is called what?

Options:

A.

Transference

B.

Avoidance

C.

Exploring

D.

Mitigation

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Questions 34

Which of the following helps a project manager determine possible causes of problems on a project?

Options:

A.

The 50/50 rule

B.

A fishbone diagram

C.

A control chart

D.

A Pareto chart

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Questions 35

Reserve Analysis a technique not used in:

Options:

A.

Estimate Costs

B.

Estimating Activity Duration

C.

Control Costs

D.

Determine Budget

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Questions 36

A Project Management Office (PMO) manages a number of aspects, including what?

Options:

A.

Project scope, schedule, cost, and quality of the products of the work packages

B.

Central coordinator of communication management across projects, and for the delivery of specific project objectives, organization opportunity assessment

C.

Assigns project resources to best meet project objectives

D.

Overall risk, overall opportunity and interdependencies among projects

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Questions 37

A company attorney, newly hired by the company, walks into the project manager's office and tells her that he is ready to work with her on the procurement process. The project manager has little experience with procurement, so she is excited to have the assistance.

With which of the following would it be BEST for the project manager to ask the attorney for help?

Options:

A.

Claims administration, audit results, and updating organizational process assets

B.

Contract change control system, payments, and change requests

C.

Recommended corrective actions, performance reporting, and records management system

D.

Procurement documentation, project management plan updates, and procurement management plan updates

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Questions 38

There are seven members on the project team not counting the project manager and the sponsor. How many communication channels are there?

Options:

A.

21

B.

28

C.

36

D.

42

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Questions 39

Which of the following is an example of a risk symptom?

Options:

A.

Failure to meet intermediate milestones

B.

Force of nature, such as a flood

C.

Risk threshold target

D.

Crashing front loading or fast tracking

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Questions 40

Resource reallocation from non-critical to critical activities is an example of which Project Scheduling technique:

Options:

A.

Critical Path Method

B.

Schedule Compression

C.

Resource Leveling

D.

What if Analysis

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Questions 41

All of the following are tools of Perform Quality Control EXCEPT:

Options:

A.

Cost of quality.

B.

Inspection.

C.

Control charts.

D.

Flowcharting.

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Questions 42

You are a project manager working in a foreign country. You observe that some of your project team members are having a difficult time adjusting to the new culture. You provided them with training on cultural differences and the customs of this country before arriving, but they still seem uncomfortable and disoriented.

Which of the following statements is true?

Options:

A.

This condition is known as culture shock.

B.

This is the result of jet lag and travel fatigue.

C.

This is the result of working with teams of people from two different countries.

D.

This condition is known as global culturalism.

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Questions 43

Which type of analysis is used to develop the communications management plan?

Options:

A.

Product

B.

Cost benefit

C.

Stakeholder

D.

Research

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Questions 44

Which describes how cost variances will be managed?

Options:

A.

Cost management plan

B.

Cost baseline

C.

Cost estimate

D.

Chart of accounts

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Questions 45

Which tool and technique of quality planning involves comparing actual or planned practices to those of other projects to generate ideas for improvement and provide a basis by which to measure performance?

Options:

A.

Histogram

B.

Quality audits

C.

Benchmarking

D.

Performance measurement analysis

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Questions 46

Perform quality assurance belongs to which of the following process groups?

Options:

A.

Planning

B.

Executing

C.

Monitoring and Control

D.

Closing

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Questions 47

Which process group can be performed outside the project's scope of control?

Options:

A.

Planning

B.

Monitoring and Control

C.

Closing

D.

Initiating

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Questions 48

What process determines which risks might affect the project?

Options:

A.

Qualitative risk analysis

B.

Identify Risks

C.

Plan Risk Management

D.

Quantitative risk analysis

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Questions 49

In which domain of project management would a Pareto chart provide useful information?

Options:

A.

Scope Management

B.

Time Management

C.

Communications Management

D.

Quality Management

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Questions 50

Which of the following processes is necessary to ensure that the project employs all processes needed to meet its requirements?

Options:

A.

Perform Quality Control

B.

Quality Policy

C.

Perform Quality Assurance

D.

Quality Planning

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Questions 51

The project manager and project sponsor are discussing the project costs and whether it is better to have their own company do part of the project or hire another company to do the work. If they asked for your opinion, you might say it would be better to do the work yourself if:

Options:

A.

There is a lot of proprietary data.

B.

You have the expertise, but you do not have the available manpower.

C.

You do not need control over the work.

D.

Your company resources are limited.

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Questions 52

Which contract type is typically used whenever the seller's performance period spans a considerable period of years?

Options:

A.

Fixed-Price-Incentive-Fee contracts (FPIF)

B.

Fixed Price with Economic Price Adjustment contracts (FP-EPA)

C.

Cost-Plus-Fixed-Fee contracts (CPFF)

D.

Time and Material contracts (T&M)

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Questions 53

What are you likely to see as a project progresses in a schedule with must fix dates and little or no slack?

Options:

A.

Idle resources

B.

Negative float

C.

Lots of free float

D.

Positive float

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Questions 54

In which type of organization does a project manager have a moderate-to-high resource availability?

Options:

A.

Functional

B.

Weak

C.

Balanced

D.

Strong

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Questions 55

The project manager has performed schedule network analysis, compressed the schedule, and completed a Monte Carlo analysis.

What time management activity should be done NEXT?

Options:

A.

Update resource requirements

B.

Recommend corrective actions

C.

Estimate Activity Durations

D.

Create a milestone list

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Questions 56

Your project has an EV of 100 work-days, an AC of 120 work-days, and a PV of 80 work-days.

What should be your concern?

Options:

A.

There is a cost under run.

B.

There is a cost overrun.

C.

May not meet deadline.

D.

The project is 20 days behind schedule.

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Questions 57

How is the process of collecting requirements defined?

Options:

A.

Defining and documenting project sponsors' needs to meet the project objectives

B.

Defining and documenting stakeholders' needs to meet the project objectives

C.

Defining and documenting the project teams' needs to meet the project objectives

D.

Defining and documenting the project needs to meet the project objectives

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Questions 58

Which of the following risk management processes uses brainstorming as a technique?

Options:

A.

Identify Risks

B.

Monitor and Control Risks

C.

Plan Risk Management

D.

Plan Risk Responses

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Questions 59

If a project manager is using observation and conversation to help control the project, she must be involved in which process?

Options:

A.

Develop Project Team

B.

Distribute Information

C.

Manage Stakeholder Expectations

D.

Manage Project Team

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Questions 60

You are a contract project manager working with the State of Bliss. Your latest project involves rewriting the Department of Revenue's income tax system. As project manager, you have taken all the appropriate actions regarding confidentiality of data. One of the key stakeholders is a huge movie buff, and she has the power to promote you into a better position at the conclusion of this project. She's reviewing some report data that just happens to include confidential information regarding one of her favorite movie superstars.

What is the most appropriate response?

Options:

A.

Do nothing, because she has the proper level of access rights to the data and this information showed up unintentionally.

B.

Request that she immediately return the information, citing conflict of interest and violation of confidential company data.

C.

Request that she immediately return the information until you can confirm that she has the proper level of access rights to the data.

D.

Report her to the management team.

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Questions 61

All of the following statements about acceptance sampling are true except:

Options:

A.

Acceptance sampling plans do not directly control the quality of a series of lots; they instead specify the risk of accepting lots of given quality.

B.

Acceptance sampling plans are never effective at rejecting nonconforming units as 100 percent inspection, even when the inspection process is very tedious.

C.

Acceptance sampling plans are not very effective for inspecting small lots of custom-made products.

D.

Acceptance sampling plans are beneficial when the cost of inspection is high and the resulting loss of passing nonconforming units is not great.

E.

Acceptance sampling plans are necessary when destructive inspections are required.

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Questions 62

Job continuity would be an example of _____ in Maslow's hierarchy of needs.

Options:

A.

Self-actualization

B.

Physiological

C.

Safety

D.

Belonging

E.

Esteem

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Questions 63

Advantages of the functional (hierarchical) form of organization include _____ and creation of technical competence.

Options:

A.

Single voice to customers

B.

High information processing capability

C.

Ease of horizontal coordination

D.

Clearly defined authority

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Questions 64

All of the following are typical concerns of matrixed team members EXCEPT:

Options:

A.

Wondering who will handle their evaluations.

B.

Serving multiple bosses.

C.

Developing commitment.

D.

Computing fringe benefits when working on multiple projects.

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Questions 65

While project work is being done, conflicts can arise between the procurement officer and the project manager because the procurement officer:

Options:

A.

Is the only one who can change the contract.

B.

Works for a different department.

C.

Needs to obtain the project manager's approval to make project changes.

D.

Has a different approach to creating a contract.

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Questions 66

A team member from research and development tells you that her work is too creative to provide you with a fixed single estimate for the activity. You both decide to use the average labor hours per installation from past projects to predict the future.

This is an example of which of the following?

Options:

A.

Parametric estimating

B.

Three-point estimating

C.

Analogous estimating

D.

Monte Carlo analysis

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Questions 67

What risk technique is used to quantify the probability and impact of risks on project objectives?

Options:

A.

Expert judgment

B.

Risk registry

C.

Risk response planning

D.

Interviewing

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Questions 68

What is the status of the project whose data is shown in the following S-curve?

Options:

A.

Under budget and ahead of schedule

B.

Over budget and behind schedule

C.

Over budget and ahead of schedule

D.

Under budget and behind schedule

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Questions 69

What characteristic do project and operational work share in common?

Options:

A.

Performed by systems

B.

Constrained by limited resources

C.

Repetitiveness

D.

Uniqueness

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Questions 70

Which is not one of the triple constraint of a project?

Options:

A.

Cost

B.

Time

C.

Resources

D.

Scope

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Questions 71

Which of the following are inputs to Activity Definition?

Options:

A.

Project Scope Statement and Work Breakdown Structure

B.

Activity list and Arrow Diagram

C.

Change Requests Lists and Organizational Process Assets

D.

Project Management Plan and Resource Availability

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Questions 72

Which of the following is an example of the simplest fixed-price contract?

Options:

A.

Purchase requisition

B.

Purchase order

C.

Verbal agreement

D.

Request for quote

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Questions 73

Root Cause Analysis related to ________.

Options:

A.

Process Analysis

B.

Performance Measurements

C.

All of the other alternatives apply

D.

Quality Audits

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Questions 74

Which of the following describes the purpose of the quality control process?

Options:

A.

To identify quality requirements of the project

B.

To identify ineffective processes and eliminate them

C.

To assess performance and recommend necessary changes

D.

To ensure quality standards are used

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Questions 75

During project executing, a project team member informs the project manager that a work package has not met the quality metric, and that she believes it is not possible to meet it. The project manager meets with all parties concerned to analyze the situation.

Which part of the quality management process is the project manager involved in?

Options:

A.

Perform Quality Assurance

B.

Project Control

C.

Perform Quality Control

D.

Plan Quality

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Questions 76

Which of the following schedule network analysis techniques is applied when a critical path method calculation has been completed and resources availability is critical?

Options:

A.

Applying calendars

B.

Resource Leveling

C.

Resource Planning

D.

Resource Conflict Management

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Questions 77

Projects can be divided into phases to provide better management control. Collectively, what are these phases known as?

Options:

A.

Complete project phase

B.

Project life

C.

The project life cycle

D.

Project cycle

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Questions 78

Parametric Estimating is done as a part of which process:

Options:

A.

Estimate Activity Durations

B.

Sequence Activities

C.

Develop Schedule

D.

Estimate Activity Resources

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Questions 79

A project manager convenes a meeting to determine why the time to produce one product according to specifications has increased from one day to three days over the past month.

Which tool or technique is used in this case?

Options:

A.

Expert judgment

B.

Quality assurance

C.

Quality control

D.

Variance analysis

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Questions 80

The Define Scope process is in which of the following process groups?

Options:

A.

Initiating

B.

Planning

C.

Monitoring & Controlling

D.

Executing

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Questions 81

The project charter is developed by:

Options:

A.

the customer

B.

senior management and the project manager

C.

senior management

D.

None of the other alternatives apply

E.

the project manager

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Questions 82

A risk may be graded into different priorities by which process?

Options:

A.

Risk monitoring and controlling

B.

Risk response planning

C.

Qualitative risk analysis

D.

Quantitative risk analysischart

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Questions 83

Which of the following is a conflict resolving technique that emphasizes areas of agreement rather than areas of difference?

Options:

A.

Withdrawing/Avoiding

B.

Forcing

C.

Collaborating

D.

Smoothing/Accommodating

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Questions 84

Which stakeholder is responsible for managing related projects in a coordinated way?

Options:

A.

Sponsor

B.

Portfolio manager

C.

Program manager

D.

Project manager

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Questions 85

In which of the following team development stages does the team meet and learn about the project and their formal roles and responsibilities?

Options:

A.

Forming

B.

Storming

C.

Norming

D.

Performing

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Questions 86

Which of the following choices is a contract closure tool or technique?

Options:

A.

Contract plan

B.

Procurement plan

C.

Closure process

D.

Procurement audits

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Questions 87

The resource calendars document is an output of which process?

Options:

A.

Estimate Activity Resources

B.

Acquire Project Team

C.

Develop Schedule

D.

Develop Project Team

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Questions 88

Which of the following is CORRECT about quality improvements?

Options:

A.

They are a tool of Perform Quality Assurance and an output of Verify Scope.

B.

They require the preparation of change requests or the recommendation of corrective actions.

C.

They occur only through experience of the project manager, team, and sponsor.

D.

They are a product of cooperation between the customer and the project manager.

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Questions 89

What is the minimum a project schedule must include?

Options:

A.

Variance analysis

B.

A planned start date and a planned finish date for each schedule activity

C.

A critical path diagram

D.

Critical chain analysis

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Questions 90

The methods and techniques for determining the economic costs, the environmental impact, the economic returns, and the probability for success are called:

Options:

A.

Bills of materials.

B.

Pert charts.

C.

Managerial reserves.

D.

None of the other alternatives apply

E.

Feasibility studies.

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Questions 91

Response Planning is the responsibility of the functional areas and considers ___________.

Options:

A.

deflection.

B.

contingency planning.

C.

unforeseen occurrences.

D.

All of the other alternatives apply.

E.

mitigation.

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Questions 92

You are working on a project that was proceeding well until a manufacturing glitch occurred that requires corrective action. It turns out the glitch was an unintentional enhancement to the product, and the marketing people are absolutely crazy about its potential. The corrective action is canceled, and you continue to produce the product with the newly discovered enhancement. As the project manager, you know that a change has occurred to the project scope.

Which of the following statements is true?

Options:

A.

Performance measurement baselines might be affected by scope changes.

B.

Project scope change uses workarounds to correct unexpected problems with scope change.

C.

Project scope change uses inspection to determine whether change has occurred.

D.

Project scope changes do not require CCB approval.

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Questions 93

Which type of analysis is used as a general management technique within the Plan Procurements Process?

Options:

A.

Risk assessment analysis

B.

Make or buy analysis

C.

Contract value analysis

D.

Cost impact analysis

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Exam Code: ISEB-PM1
Exam Name: BCS Foundation Certificate in IS Project Management
Last Update: May 16, 2024
Questions: 625
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