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Administering Cisco Contact Center Enterprise (CCEA)

Last Update Jul 19, 2024
Total Questions : 60 With Methodical Explanation

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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

How are additional ICM Tools added?

Options:

A.

Script Editor is available in the PG and ICM Router server.

B.

PG Server node will add the additional tools provided in the Administration Tools folder.

C.

Admin Server node will add the additional tools provided in the Administration Tools folder.

D.

The Logger Server node will add the additional tools provided in the Administration Tools folder.

Questions 2

Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

Options:

A.

CCE Admin page

B.

Domain Manager

C.

Active Directory

D.

Configuration Manager

Questions 3

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

Options:

A.

ICM script

B.

Skill Targets

C.

Network VRU

D.

Call type

E.

Media routing domain