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Avaya Contact Center Select Implementation and Maintenance Exam

Last Update May 2, 2024
Total Questions : 65

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Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

Questions 1

A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

Options:

A.

A new short code needs to be set up in the ACCS.

B.

A corresponding CDN needs to be set up

C.

A new SIP extension needs to be added to the IP Office.

D.

A short code needs to be added on the IP Office.

Questions 2

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.

When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

Options:

A.

Verify SIP trunks are available for the ACCS integration.

B.

Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

C.

Administer the ACCS system SIP Domain to match the IP Office.

D.

Change the IP Office SIP Domain to match the ACCS system.

Questions 3

Refer to the exhibit.

78950X Question 3

What does the Mailbox status relate to?

Options:

A.

The connection with the recipient mailbox is established.

B.

The connection with the web communication server is established.

C.

The connection with the multimedia system is established.

D.

The connection with the multimedia database is established.

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