What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
In the Quebec release of Change management, what new architectural features were added?
Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?
What would you use to define a common grouping of configuration items such as all web servers in Miami?
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?
From a data model perspective which Table is the base class for the configuration management database?
You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?
What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
What are the different ways a user can provide feedback on a knowledge article?
Choose 4 answers
What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)
In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:
• Default
• Major incidents
• Self Service
• Mobile
What are these UI layouts called in the Now Platform?
Incident management includes limited functionality for what advanced reporting capability?
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)
The ability to authorize requests is enabled using a role which requires a user license. What is this role?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?
A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?
Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?
A Change Landing Page
B. Change Overview
C. Change Interceptor
D. Change Catalog
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TESTED 05 May 2024
