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Certified Implementation Specialist - IT Service Management

Last Update Apr 21, 2024
Total Questions : 113

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Last Update Apr 21, 2024
Total Questions : 113

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CIS-ITSM Testing Engine

Last Update Apr 21, 2024
Total Questions : 113

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Certified Implementation Specialist - IT Service Management Questions and Answers

Questions 1

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

A Change Landing Page

B. Change Overview

C. Change Interceptor

D. Change Catalog


Questions 2

What are key relationships between Change and Problem records?

Choose 2 answers



A Problem must be associated with a Change, before it can be closed


Changes which cause incidents should have an associated Problem


A Change can cause a Problem


Problem can be solved by a Change

Questions 3

What is KCS (Knowledge Centered Services)?



A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management


A documented methodology to provide a set of best practices for creating and maintaining knowledge


A dashboard with specific visualization of the different knowledge bases and categories


An application that helps agents and managers to create cases from Knowledge articles

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