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CIS-ITSM exam
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Certified Implementation Specialist - IT Service Management

Last Update Apr 21, 2024
Total Questions : 113

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Last Update Apr 21, 2024
Total Questions : 113

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CIS-ITSM Testing Engine

Last Update Apr 21, 2024
Total Questions : 113

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ServiceNow CIS-ITSM Last Week Results!

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Certified Implementation Specialist - IT Service Management Questions and Answers

Questions 1

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

A Change Landing Page

B. Change Overview

C. Change Interceptor

D. Change Catalog

Options:

Questions 2

What are key relationships between Change and Problem records?

Choose 2 answers

Options:

A.

A Problem must be associated with a Change, before it can be closed

B.

Changes which cause incidents should have an associated Problem

C.

A Change can cause a Problem

D.

Problem can be solved by a Change

Questions 3

What is KCS (Knowledge Centered Services)?

Options:

A.

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

B.

A documented methodology to provide a set of best practices for creating and maintaining knowledge

C.

A dashboard with specific visualization of the different knowledge bases and categories

D.

An application that helps agents and managers to create cases from Knowledge articles

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