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ITIL-4-DITS ITIL 4 Leader: Digital & IT Strategy Exam Questions and Answers

Questions 4

Which statement about metrics is CORRECT?

Options:

A.

Leading metrics ate difficult to measure, but easy to Influence

B.

Lagging metrics are easy to measure and to influence

C.

Legging metrics report what has been achieved

D.

Lagging metrics predict what a is likely to happen in the future

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Questions 5

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

Options:

A.

Vision and strategy should be defined by the executive leader and communicated to me divisions

B.

Vision and strategy should be defined by the governing body and communicated to the divisions' leaders

C.

Vision and strategy should be defined in collaboration with the leaders of the organization and division

D.

Vision and strategy should be defined in collaboration with the enterprise architects and consultants

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Questions 6

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.

What else do they need lot the digital transformation to succeed?

Options:

A.

Management of threats and opportunities

B.

Improved use of automation

C.

Management of staff skills and competence

D.

Linked processes and practices to value creation

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Questions 7

Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

Options:

A.

The innovation is low cost

B.

The innovation is essential for the a organization to survive

C.

The innovation will deliver significant benefit for the organization

D.

The innovation is low risk

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Questions 8

A service provider a developing an operating model to support a new social media service that enables their business strategy.

They have included the following in the operating model:

• a definition of how suppliers will be Involved in the delivery of the service

• a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

Options:

A.

A list of vendors who will provide the components mat form the social media service

B.

An inventory of the mam technology components that will be located at the head office data centre

C.

Definitions of the service management toolsets needed to support the service

D.

Descriptions of the series of steps for the work that is required to create and support the service

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Questions 9

Which is a leadership skill that relates to having a digital mindset?

Options:

A.

Looking at the potential of new tools to meet customer needs

B.

Sharing success stories frequently to motivate others

C.

Bulking a rapport with regulators and government officials

D.

Measuring the success of strategic digital initiatives

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Exam Code: ITIL-4-DITS
Exam Name: ITIL 4 Leader: Digital & IT Strategy Exam
Last Update: May 14, 2024
Questions: 30
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