An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization’s strategy focus on?
What should leaders of digital organizations focus on when educating shareholders about changes in strategy?
An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
• The value streams for creating and maintaining digital services are clearly defined
• There is a need to improve how automation is used to create digital services
• The organization's attitude to risk does not match their digital strategy
Which other area should be assessed?
An organization is achieving better results than its competitors by developing unique technical and organizational solutions. These solutions are kept confidential.
What is this an example of?
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
• a definition of how suppliers will be Involved in the delivery of the service
• a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.
Which is the BEST way to address this objective in the organization's strategy?
An organization has to change its way of working to support a completely new way of creating its services.
What is this an example of?
An organization is developing an innovative way of using technology to help them meet regulatory requirements for healthcare products more easily. This will enable them to provide new products and services to retail, general practitioners, and hospital consumers faster and at a lower price than their competition.
Which term BEST describes this process?
Which approach would MOST help an organization to plan a digital transformation if it does not have a digital strategy?
An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.
What should be described in the section on opportunity cost?
TESTED 18 Aug 2025
