ITIL-4-Practitioner-Release-Management ITIL 4 Practitioner: Release Management Exam Questions and Answers

Third parties, such as suppliers or vendors, often play a role in the execution of releases, especially when they provide components or services involved in the release. TheITIL® 4 Practitioner: Release Managementdocument states:"Performing a release according to an agreed model often involves dependencies on third parties, such as suppliers providing software updates, infrastructure, or support services, which need to be integrated during the release execution"(Section 3.4).

Option A (Release management alignment with other practices) is an internal coordination activity, less likely to directly involve third parties.

Option B (Identifying an applicable model) is a planning activity typically handled internally by the release manager.

Option C (Performing a release according to an agreed model) directly involves executing the release, which often requires third-party components or services, creating a dependency.

Option D (Verifying a release) may involve third-party tools but is less dependent on their active participation compared to execution.

The correct answer is C, as performing the release is the activity most likely to depend on third parties.

The ITIL capability model evaluates not only the effectiveness of a practice but also its integrationwith other practices. TheITIL® 4 Practitioner: Release Managementdocument states:"Level 2 (Managed) indicates that the practice is effective in its own scope but may lack integration with other practices. Level 3 (Defined) requires standardized processes and effective coordination with related practices like change enablement"(Section 5.2).

The scenario shows that the release management team is effective (meeting Level 2), but poor coordination with the change enablement team indicates a lack of integration.

Level 1 (Ad-hoc) would mean no consistent process, which isn’t the case here since the team is effective.

Level 3 requires integration and standardization across practices, which is not met due to poor coordination.

Level 4 is even more advanced, requiring quantitative management, which isn’t applicable.

The capability level is B (Level 2), as the practice is effective but lacks the integration needed for Level 3.

A common approach to release management aims to improve the reliability and stability of releases. TheITIL® 4 Practitioner: Release Managementdocument highlights key metrics for evaluating the success of release management:"Key metrics for release management often include the percentage of releases that do not result in incidents, as this indicates the stability and reliability of the release process"(Section 5.3).

Option A (Alignment with suppliers) is a process improvement metric but doesn’t directly measure the success of the release outcomes.

Option B (The percentage of releases that do not result in incidents) directly measures the effectiveness of the release process by assessing its impact on service stability, aligning with the goal of a common approach to reduce errors and disruptions.

Option C (Satisfaction rating) is a valuable metric but is more subjective and less directly tied to the operational success of a common approach.

Option D (Number of delayed releases) measures timeliness but not the quality or stability of the releases.

The best metric to assess the success of a standardized release management approach is the reduction in incidents, making B the correct answer.