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ITIL Foundation

Last Update Apr 22, 2024
Total Questions : 324

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ITIL Total Questions : 503 Updated : Apr 22, 2024
ITILFND Total Questions : 503 Updated : Apr 22, 2024

ITIL Foundation Questions and Answers

Questions 1

What is the act of transforming resources and capabilities into valuable service better known as?

Options:

A.

Service management

B.

Incident management

C.

Resource management

D.

Service support

Questions 2

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Options:

A.

Business services

B.

Component services

C.

Supporting services

D.

Customer services

Questions 3

Which one of the following is the BEST definition of the term ‘service management’?

Options:

A.

A set of specialized organizational capabilities for providing value to customers in the form of services

B.

A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose

C.

The management of functions within an organization to perform certain activities

D.

Units of organizations with roles to perform certain activities