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ITIL Foundation

Last Update Apr 22, 2024
Total Questions : 324

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Last Update Apr 22, 2024
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Last Update Apr 22, 2024
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ITIL Total Questions : 503 Updated : Apr 22, 2024
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ITIL Foundation Questions and Answers

Questions 1

What is the act of transforming resources and capabilities into valuable service better known as?



Service management


Incident management


Resource management


Service support

Questions 2

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?



Business services


Component services


Supporting services


Customer services

Questions 3

Which one of the following is the BEST definition of the term ‘service management’?



A set of specialized organizational capabilities for providing value to customers in the form of services


A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose


The management of functions within an organization to perform certain activities


Units of organizations with roles to perform certain activities