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Microsoft Dynamics 365 for Customer Service

Last Update Apr 7, 2026
Total Questions : 338 With Methodical Explanation

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Last Update Apr 7, 2026
Total Questions : 338

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Microsoft Dynamics 365 for Customer Service Questions and Answers

Questions 1

You need to assign the minimum required security roles to a bot for the customer service supervisor. Which security roles should you use?

Options:

A.

Omnichannel supervisor and customer service manager

B.

Omnichannel supervisor and customer service representative

C.

Omnichannel agent and customer service representative

D.

Omnichannel agent and Omnichannel supervisor

Questions 2

You need to configure the SMS workstream.

What should you use?

Options:

A.

the existing fallback queue

B.

the work distribution mode set to push

C.

a new fallback queue

D.

the work distribution mode set to pull

Questions 3

You need to implement a solution to provide the technician ' s utilization.

Which solution should you use?

Options:

A.

Create multiple schedule board tabs.

B.

Use custom web resources.

C.

Change the board view settings.

D.

Use default schedule board with filters.

What our customers are saying


D
19-Jun-2025
Damien Francisco - Ireland cramtick

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