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Public-Sector-Solutions Public Sector Solutions Accredited Professional (AP-222) Questions and Answers

Questions 4

A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

Options:

A.

Emergency Requests Overview

B.

Global Emergency View

C.

Emergency Hotspots

D.

Visits

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Questions 5

A Public Sector Organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure. What can the Technical Consultant configure to meet this requirement for the PSO?

Options:

A.

Set the Organization-Wide Default for the User object to "Public Read Only."

B.

Remove access to the User object from the Permission Set assigned to the external users

C.

Uncheck the "Site User Visibility" checkbox in the Sharing Settings page

D.

Disable User Sharing in the Site Administration settings page

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Questions 6

A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits. Which two Decision Explainers can be utilized?

Options:

A.

Individual and business application fees

B.

Person Loans

C.

Education loan eligibility checks

D.

Car Loan

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Questions 7

A government agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR). What three steps should a technical consultant configure to satisfy the agency's use case?

Options:

A.

Set Up Data Extraction

B.

Enable Intelligent Form Reader

C.

Enable Data Raptor to read information from a scanned document

D.

Map Form Types to Objects

E.

Enable OCR Setting in the Document Object

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Questions 8

A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce. What OmniStudio feature can be leveraged to meet this requirement?

Options:

A.

FlexCards

B.

Integration Procedure

C.

OmniOut

D.

DataRaptor

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Questions 9

A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?

Options:

A.

MuleSoft Integration

B.

Integration Procedures

C.

Apex Classes

D.

SOQL Queries

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Questions 10

A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications. What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

Options:

A.

Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

B.

Set Org-Wide Defaults for External Users to Hidden for everything

C.

Set Org-Wide Defaults for External Users to Private for everything

D.

Set up Sharing Rules to grant authenticated users access to their Cases, Applications, and Accounts

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Questions 11

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

Options:

A.

Workshops, Schedule and Cost

B.

Scope, Tools and Cost

C.

Scope, Resources and Cost

D.

Scope, Schedule and Cost

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Questions 12

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents. Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated that while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority. Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

Options:

A.

Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.

B.

Select the Licenses and Permits Experience Site template, and customize the theme.

C.

Select the Help Center Experience Site template, and customize the theme.

D.

Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

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Questions 13

A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

Options:

A.

Field Audit Trail

B.

Setup Audit Trail

C.

Event Monitoring

D.

Platform Encryption

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Questions 14

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?

Options:

A.

Business Rule Engine

B.

Smart Forms

C.

Intelligent Document Automation

D.

Workflows

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Questions 15

The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?

Options:

A.

Plan, Apply, Engage, Review, Award, Manage and Close Out

B.

Plan, Engage, Apply, Review, Award, Manage and Close Out

C.

Engage, Apply, Plan, Review, Award, Manage and Close Out

D.

Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out

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Questions 16

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?

Options:

A.

CRM Analytics LPI Admin

B.

CRM Analytics Plus Admin

C.

CRM Analytics Admin

D.

CRMA for Public Sector Admin

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Questions 17

A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?

Options:

A.

Build a digital experience site using pre-configured emergency response management (ERM) specific template

B.

Build a digital experience site using the Help Center template based on the agency's requirement

C.

Leverage prebuilt Emergency Service Request flow.

D.

Create a custom Case Record Type and leverage a prebuilt Contact Support Form

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Questions 18

A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

Options:

A.

Application form using Omniscripts and embed the license fee logic using integration procedures

B.

Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.

C.

Application form using Omniscripts and embed the license fee logic using triggered flows

D.

Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.

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Questions 19

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?

Options:

A.

Utilize the 'Funding Program Request' object to capture the details

B.

Utilize the 'Funding Program' object to capture the details

C.

Utilize the 'Funding Request' object to capture the details

D.

Utilize the 'Business License Application' object to capture the details

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Questions 20

A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool. To accomplish this, the BRE designer should include how many decision matrices?

Options:

A.

3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.

B.

2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.

C.

1; Only to contain the prioritization pools.

D.

1; Only one to contain the prioritization pools with the Federal Income Limits.

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Questions 21

A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport. Which features are required to automate the validation of the date of birth?

Options:

A.

Intelligent Form Reader

B.

Files

C.

Attachments

D.

Content

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Questions 22

The City of Snaxboro has been using Public Sector Solutions for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre- built templates. Which tool is recommended to help them achieve this requirement?

Options:

A.

Salesforce Einstein

B.

Salesforce Reports & Dashboards

C.

Tableau for Public Sector

D.

CRM Analytics for Public Sector

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Questions 23

Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly. Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?

Options:

A.

Check the Expression Set.

B.

Check the Calculation.

C.

Check the Decision Matrix.

D.

Check the entry condition.

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Questions 24

A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

Options:

A.

Create or modify a sharing set for the Profile used for the Site that gives access to Cases

B.

Create or modify a share group for the Profile used for the Site that gives access to Cases

C.

Create or modify a permission set that gives access to Cases owned by the support team

D.

Change the Organization-Wide Default settings for Case to Public Read/Write

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Questions 25

A public sector agency expects a large number of applications for a grants program. The agency wants to easily qualify and make decisions for applications based on certain conditions. Which feature should be leveraged for this use case?

Options:

A.

Process Builder

B.

Apex Trigger

C.

Visual Flow

D.

Business Rules Engine

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Questions 26

What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?

Options:

A.

Marketing Plan

B.

Budget Plan

C.

User Stories

D.

Functional requirements specification (FRS)

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Questions 27

A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

Options:

A.

Emergency Hotspots

B.

Global Emergency View

C.

Emergency Requests Overview

D.

Visits

Buy Now
Questions 28

A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application. What are the three steps required to do this?

Options:

A.

Create an Action Plan Template with Target Object as Business License Application

B.

Create three Document Checklist Items specifying the required document types tied to the Business License Application

C.

Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish It

D.

Create three Tasks specifying the required document types for the Action Plan Template & Publish It

E.

Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created

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Questions 29

A Public Sector Organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure. What can the Technical Consultant configure to meet this requirement for the PSO?

Options:

A.

Disable User Sharing in the Site Administration settings page

B.

Remove access to the User object from the Permission Set assigned to the external users

C.

Uncheck the "Site User Visibility" checkbox in the Sharing Settings page

D.

Set the Organization-Wide Default for the User object to "Public Read Only."

Buy Now
Questions 30

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

Options:

A.

Workshops, schedule and cost

B.

Scope, Tools and Cost

C.

Scope, Resources and Cost

D.

Scope, Schedule and Cost

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Questions 31

A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?

Options:

A.

Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.

B.

Expression Sets match input values to a table row and return the row's output values.

C.

Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.

D.

Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.

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Questions 32

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add- on product should a technical consultant recommend for the agency's compliance use cases?

Options:

A.

Setup Audit Trail

B.

Salesforce Shield

C.

Classic Encryption

D.

Field History Tracking

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Questions 33

Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?

Options:

A.

The Licenses and Permits template.

B.

There is no pre-configured template.

C.

The Customer Account Portal template.

D.

Public Sector Solution Template

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Exam Name: Public Sector Solutions Accredited Professional (AP-222)
Last Update: May 14, 2026
Questions: 100
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