Sales-Admn-202 Salesforce Certified CPQ Administrator Questions and Answers

 Requirement:

Ensure that quotes are recalculated with current information prior to approval without reopening the Quote Line Editor.

 Solution:

Option A: Adding or modifying a field in the Calculating Fields Field Set automatically triggers recalculation for quotes.

Option C: Including the Calculate button on the quote layout provides users with a manual option to trigger recalculation before approval.

 Why Other Options Are Incorrect:

B and D: These require additional customization (e.g., creating a custom Lightning button or Flow) and are not standard CPQ features.

 Salesforce CPQ Reference:

The Calculating Fields Field Set and Calculate Button functionalities are well-documented as standard CPQ tools ​.

 Scenario:

Automatically select the Diamond Warranty Option in the child bundle if Premium Container is selected in the parent bundle and no warranty is selected.

 Solution:

Child Bundle Condition Level = 1: Ensures the condition applies at the child bundle level.

Child Bundle Action Level = None: Prevents overwriting user-selected options but enables automatic defaulting when none are selected.

 Why Other Options Are Incorrect:

B & C: Setting inappropriate levels may lead to overwriting user selections or incorrect rule execution.

D: Setting both levels to None results in no action or condition enforcement.

 Salesforce CPQ Reference:

Configuration rules and child bundle handling are outlined in CPQ Bundle Configuration Guidelines ​

 Requirement:

A unique license number needs to be stored on the Asset record for each unit of a downloadable product sold.

 Solution:

Setting the Asset Conversion field to One per Unit ensures that an individual Asset record is created for each unit of the product. This allows each Asset to store a unique license number.

 Why Other Options Are Incorrect:

A & B: Null or custom values do not enforce one Asset per unit, making it impossible to assign unique license numbers.

D: One per Quote Line creates only one Asset for the entire Quote Line, which is not suitable for unit-level licensing.

 Salesforce CPQ Reference:

The behavior of Asset Conversion is detailed in CPQ Asset Configuration documentation ​.

 Issue:

Quote Lines on Quote A are grouped incorrectly in the output document.

 Possible Causes:

C: Quote Line Groups: Existing Quote Line Groups on the Quote override the Group Field setting in the template.

D: Group Field in Template Section: The Group Field value in the Line Items template section may cause unexpected grouping.

 Why Other Options Are Incorrect:

A: The Modified By field has no impact on template grouping.

B: Configuration Attributes like location affect product selection, not grouping in Quote templates.

 Salesforce CPQ Reference:

Grouping behavior is explained in the Quote Templates and Line Item Configuration documentation ​.

 Requirement Overview:

Universal Containers uses multiple currencies (USD, EUR, GBP) and requires specific pricing based on regions (America, Asia Pacific, Europe).

 Solution Details:

Create four Price Books, where each Price Book covers a unique combination of region and currency.

America - USD: Prices for American customers.

Asia Pacific - USD: Prices for Asia Pacific customers.

Europe - EUR: Prices for European customers using EUR.

Europe - GBP: Prices for European customers using GBP.

 Steps to Configure:

Navigate to Setup > Price Books and create a new Price Book for each combination.

Assign relevant Price Book Entries for the products in each Price Book.

Use sharing rules to restrict access to the appropriate Price Books for users in each region.

 Validation:

Ensure users can access and use the correct Price Book based on their region and currency.

Background Context:When amending a contract in Salesforce CPQ, issues with net pricing arise if the amendment impacts existing subscription products. Subscription products often rely on Discount Schedules for calculating discounts, especially when quantity changes. The "Cross Order" field on Discount Schedules ensures discounts account for cumulative quantities across multiple orders or contracts.

Problem Analysis:

The reported issue involves incorrect net pricing specifically when the quantity of existing products is adjusted during contract amendments.

This aligns with the functionality of Discount Schedules, where the total quantity determines the discount applied. Without "Cross Order" enabled, Salesforce CPQ considers only the current order's quantities rather than aggregating across orders.

Root Cause Identification:

Discount Schedule and Cross Order:If the Discount Schedule associated with these products does not have "Cross Order" enabled, any amendments won't consider cumulative quantities. Instead, the system recalculates based on only the new or adjusted quantities, leading to incorrect net pricing.

Supporting Evidence:

Salesforce documentation highlights that Cross Order must be selected in the Discount Schedule for accurate discount calculations across multiple orders or contracts. Otherwise, amendments operate in isolation​​.

The feature ensures that ongoing contracts retain accurate pricing based on total historical quantities.

Recommended Resolution:

Navigate to the Discount Schedule associated with the affected products.

Verify and enable the Cross Order checkbox:

Go to Setup > Discount Schedules.

Locate the relevant Discount Schedule.

Edit the schedule and enable Cross Order.

Test the functionality by amending the contract and verifying the net pricing calculations.

Preventative Actions:

For all subscription-based products relying on Discount Schedules, ensure Cross Order is enabled during initial configuration.

Provide training to Salesforce CPQ admins to understand the implications of Discount Schedule settings on pricing.

By following these steps and verifying the Discount Schedule configuration, the issue can be resolved, ensuring consistent and accurate net pricing during contract amendments.

 Issue:

Prices are hidden on the Configure Products page due to restricted field visibility.

 Solution:

Adjust the Field-Level Security settings for the Unit Price field on the Product Option object to ensure visibility.

 Why Other Options Are Incorrect:

B: The Option Configuration Field Set affects configuration but does not control visibility.

C & D: Default Pricing Table and Price Editable settings do not impact visibility on the Configure Products page.

 Salesforce CPQ Reference:

Managing field visibility is outlined in CPQ Field-Level Security documentation ​.

 Requirement Overview:

Prevent non-admin users from editing a specific Quote Term.

 Key Configuration:

The Locked checkbox on a Quote Term record ensures that the term is non-editable for all users except admins.

 Steps to Implement:

Navigate to the Quote Term record.

Check the Locked checkbox.

Save and test by logging in as a non-admin user to confirm editing is disabled.

 Behavior Explanation:

The Price Rule fails to apply correctly because formula fields used in Price Conditions are not natively supported for the first evaluation cycle.

The system requires additional recalculation to fetch and calculate the correct formula-derived value.

 Root Cause:

Price Rule evaluation relies on static field values at runtime. When formula fields are used, their values may not be immediately available due to dependency on intermediate calculations.

 Salesforce CPQ Reference:

Salesforce documentation discourages the use of formula fields in Price Conditions for real-time calculations and recommends using static fields or Lookup Queries for consistent behavior ​.

 Requirement:

Sales reps need to identify Product Options linked to Quote Lines in the Quote Line Editor.

 Solution:

Enabling Visualize Product Hierarchy organizes Quote Lines based on their position within the bundle, displaying the parent-child relationship.

 Why Other Options Are Incorrect:

A: The Product Option Drawer enables detail viewing but does not organize Quote Lines.

B: Preserve Bundle Structure applies to output documents, not the Line Editor.

D: Keep Bundle Together affects grouping but not hierarchy visualization.

 Salesforce CPQ Reference:

Hierarchy settings are covered in the Quote Line Editor Configuration documentation ​.

 Requirement Overview:

A group of users should receive Approval requests simultaneously, and only one user's response is required to approve.

 Key Configuration:

Use a Group ID to associate the group of approvers.

Setting Unanimous = False ensures that only one approval is needed to proceed.

 Steps to Configure:

Navigate to the Approver Record related to the Approval Rule.

Reference the appropriate Group ID.

Set the Unanimous checkbox to False.

 Validation:

Test the Approval process by submitting a Quote for approval and confirming that one approval suffices.

 Real-Time Calculation:

The Calculate Immediately field in CPQ ensures that pricing calculations occur automatically when changes are made in the Quote Line Editor without requiring manual saving.

 Field Behavior:

Enabling this field configures CPQ to detect changes to the Partner Discount or other relevant fields and trigger real-time recalculations.

 Salesforce CPQ Reference:

Configuration settings for real-time pricing calculations are documented in the Pricing and Calculation Package Settings .

 Issue Context:

Not all Quote Lines are generating Opportunity Product records during the Amendment process.

 Possible Causes:

A. Net Total = 0:

Salesforce CPQ does not create Opportunity Products for Quote Lines with a Net Total of zero.

D. Exclude from Opportunity:

If the Product has the Exclude from Opportunity checkbox set to TRUE, it prevents Opportunity Product creation.

 Steps to Investigate:

Verify the Net Total of the Quote Lines.

Check the Product configuration for the Exclude from Opportunity setting.

 Validation:

Update the relevant fields and test the Amendment process to ensure all eligible Quote Lines generate Opportunity Products.

 Requirement Overview:

Universal Containers wants to create a subscription product that will persist indefinitely unless canceled by the customer.

 Key Configuration:

The Evergreen value in the Subscription Type field defines a perpetual subscription in Salesforce CPQ.

Using a Price Rule ensures this field is dynamically set on each Quote Line for the product, automating downstream processes such as contract generation and order management.

 Steps to Implement:

Create a Price Rule targeting the Quote Line object.

Set the Subscription Type field to Evergreen for the relevant Quote Lines.

Activate and test the Price Rule to confirm the behavior.

 Issue Context:

Some Opportunity Products are not syncing from the Quote, causing pipeline inaccuracies.

 Troubleshooting Steps:

A. Ensure the Quote’s Account lookup is populated:

A missing Account lookup can prevent synchronization as it ties the Quote to the Opportunity.

B. Ensure the Opportunity’s Primary Quote lookup is populated:

The Primary Quote must be explicitly linked to the Opportunity for synchronization to occur.

E. Check the Quote’s Primary checkbox for a value of True:

Only the Primary Quote syncs Opportunity Products. Ensure the checkbox is set to True.

 Validation:

Verify that Opportunity Products sync correctly after ensuring these fields are properly populated.

 Requirement:

Clients can negotiate a discount for Product A until a specified date before contract activation.

 Relevant Fields on the Contracted Price Record:

Product: Identifies Product A as the subject of the negotiated price.

Expiration Date: Specifies the end of the discount eligibility period.

Discount: Sets the agreed discount percentage for the negotiated price.

 Salesforce CPQ Reference:

Contracted Price Record management is key to implementing client-specific pricing strategies ​.

 Scenario Overview:

A Product Rule triggers the addition of the Conference Pass Product when a related Product is selected.

 Key Trigger Mechanism:

Product Rules with an Action to add products execute as soon as the user selects a Product on the Quote.

 Steps to Verify:

Navigate to the Product Rule for the Conference Pass.

Ensure the Evaluation Event is set to fire On Initialization or Selection.

 Salesforce CPQ Reference:

Product Rules are typically triggered based on user actions such as adding Products or configuring attributes​​.

 Scenario:

Original subscription: $600 Net Unit Price × Quantity 10 × 24 months = $14,400.

Refund: Ten months into the contract, 14 months remain unused.

 Calculation:

Refund amount = ($600 × 10 × 14) ÷ 24 = -$3,500.

Amended subscription refund (Quantity = 0): 14 months refund prorated = -$2,500.

 Why Other Options Are Incorrect:

A, C, D: The refund calculations either overstate or understate the prorated refund based on the subscription term and remaining months.

 Salesforce CPQ Reference:

Prorated refunds and subscription amendments are explained in CPQ Subscription Pricing Documentation ​.

 Requirement:

Ensure that custom field data from original Quote Lines flows into Renewal Quote Lines.

 Solution:

Use twin fields on the Asset and Subscription objects to store and transfer data. Twin fields are automatically mapped during renewal processes, ensuring data flows seamlessly.

 Why Other Options Are Incorrect:

A: A formula field cannot persist data on Renewal Quotes.

B: Automatic mapping does not apply to custom fields without twin fields.

C: A Price Rule is unnecessary when twin fields handle this data flow.

 Salesforce CPQ Reference:

Twin fields and their functionality are described in CPQ Subscription Management ​.

 Requirement:

Use fixed pricing for quantity tiers without additional discounts.

 Solution Steps:

B: Marking the product as Non-Discountable prevents additional discounts.

D: Set the Pricing Method to Block to define fixed prices per quantity tier.

E: Create Block Pricing records to define fixed prices for each quantity tier (e.g., 1-5 licenses = $1,000).

 Why Other Options Are Incorrect:

A: Fixed Price is not suitable for tiered pricing.

C: Slab Discount Schedules are not used for block pricing.

 Salesforce CPQ Reference:

Tiered and Block Pricing setups are detailed in Pricing Configuration ​.

 Requirement:

Apply a 10% discount to Product A on the Quote Line if the customer has previously purchased Product A (stored as an Asset).

 Solution:

Summary Variable:

Sum the Quantity field on Asset records for Product A.

Price Condition:

Verify that the Summary Variable is greater than 0 to confirm the customer has purchased Product A.

 Why Other Options are Incorrect:

B: Quote Lines do not track prior purchases; Assets do.

C, D: These do not align with the requirement to verify prior purchases via Assets.

 Salesforce CPQ Reference:

Summary Variables and their use in Price Rules are documented under CPQ Discounting Guidelines ​.

 Requirement Overview:

A customer requires specific pricing for their account.

 Solution:

B. Contracted Price Record:

Directly create a Contracted Price record related to the customer’s Account.

D. Contracted Checkbox:

Select the Contracted checkbox on the Quote record to generate a Contracted Price automatically when the Quote is finalized.

 Steps to Configure:

Option B:

Navigate to the Account and create a Contracted Price record for the specific Product and pricing.

Option D:

On the Quote, select the Contracted checkbox and ensure the Quote is synced to generate the Contracted Price.

 Unsegmented Product Setup:

By setting the Default Pricing Table to Standard, the product appears unsegmented when first added to a quote.

This allows users to manually segment the product later if necessary.

 Default Pricing Table Configuration:

The Standard table ensures that pricing is applied uniformly across the quote without segmentation.

 Salesforce CPQ Reference:

This behavior is defined in the Price Dimension Configuration Guidelines in CPQ documentation .

 Requirement Overview:

Northern Trail Outfitters wants future renewals to be reflected in the Opportunity pipeline as soon as a Contract is created.

 Solution Details:

The Renewal Quoted checkbox ensures that the renewal Opportunity is created and linked to the pipeline when the Contract is generated.

 Steps to Automate:

Use a Process Builder or Flow to automatically set the Renewal Quoted checkbox on the Contract upon creation.

 Validation:

Test the process by creating a new Contract and verifying that the renewal Opportunity is added to the pipeline.

 Requirement Overview:

Assign generated Approval requests to the user's direct manager.

 Solution:

Salesforce CPQ's Advanced Approvals package includes the setting Next Automated Approver Determined By, which allows Approvals to be routed automatically to the user's manager.

 Steps to Configure:

Navigate to the Approval Process.

Set Next Automated Approver Determined By to Manager.

Save and test the Approval process to ensure it correctly assigns to the manager.

 Requirement:

Ensure Configuration Attribute values are mapped only to parent bundle Quote Lines, not child Product Options.

 Solution:

Setting Apply to Product Options to False on the parent bundle ensures the Configuration Attribute’s value is mapped only to the parent Quote Line.

 Why Other Options Are Incorrect:

A: Changing Apply Immediately settings for child options does not control parent-quote mapping.

B: Auto-Select = False does not relate to mapping Configuration Attributes.

C: Apply to Product Options must be set on the parent bundle, not the Configuration Attribute itself.

 Salesforce CPQ Reference:

Configuration Attributes Mapping Behavior is detailed in CPQ Bundling Configuration Guidelines ​.

Understanding the Requirement:

Within a bundle, Products A and B must be mutually exclusive, allowing the user to select either but not both.

If both products are selected, the system should automatically remove Product B and retain Product A.

Optimal Salesforce CPQ Solution:

Product Selection Rule:

This rule dynamically evaluates conditions and executes actions, such as adding or removing products.

It is suitable for automating the removal of conflicting products based on user selections.

Summary Variables:

Used to check if both products are selected during configuration.

Implementation Steps:

Step 1: Create a Product Rule:

Navigate to Product Rules in Salesforce CPQ.

Create a new rule with the following settings:

Type: Selection

Evaluation Event: Always

Scope: Product

Step 2: Define Error Conditions:

Add two Error Conditions to evaluate if both Product A and Product B are selected:

Error Condition 1: Check if Product A is selected using a Summary Variable.

Error Condition 2: Check if Product B is selected using a Summary Variable.

Step 3: Configure Product Action:

Add a Product Action to Remove Product B if both Error Conditions are true.

Ensure the rule prioritizes retaining Product A over Product B.

Rationale for Option A:

Option A is the most direct and efficient approach, leveraging Product Selection Rules to automatically enforce the requirement.

Options C and D use alert or validation rules, which display messages and rely on user intervention, failing the requirement of automatic resolution.

Option B introduces conflicting rules with differing evaluation orders, which can lead to complex and unpredictable behavior.

Validation and Testing:

Add the bundle to a Quote and configure it to select both Product A and Product B.

Verify that Product B is automatically removed, and Product A is retained.

 Bundle Configuration:

Small Storage Container (Option 1): $2.00 × 10 = $20.00

Shipping (Option 4): $7.50 (bundled).

Other Options (Option 2 and Option 3):

Medium Storage Container: Not selected.

Custom Box Label: Not selected.

 Calculation:

Bundle Parent Product Price: $5.00

Total Price: $5.00 (bundle) + $20.00 (Option 1) + $7.50 (Option 4) = $25.00

 Why Other Answers Are Incorrect:

A: Ignores bundled Option 4 price.

C: Includes non-selected options in the total.

D: Excludes all Option prices, which is inaccurate.

 Salesforce CPQ Reference:

Bundling logic and pricing are covered under Bundle Configuration Guidelines ​.

 Requirement:

Set Product A’s price back to its List Price ($300) for a business unit account while ignoring parent account contracted pricing.

 Solution Steps:

Option B: Create a new contracted price record for Product A at $300 for the business unit account.

Option D: Mark the Ignore Parent Contracted Prices checkbox as TRUE on the business unit account to override inherited contracted pricing.

 Why Other Options Are Incorrect:

A: This would affect all contracted prices under the parent account, which is not the desired behavior.

C: Creating a new contracted price with Ignore Parent Contracted Prices set to TRUE is redundant; the account-level setting (D) achieves this.

 Salesforce CPQ Reference:

Contracted Pricing functionality, including parent-child account handling, is outlined in CPQ Pricing Guidelines ​.

 Requirement Overview:

Universal Containers wants to use split Orders to manage fulfillment by separating items based on their shipping schedules.

 Key Considerations:

Component-type Options: When splitting Orders, component-type Options are treated independently and can be split into different Orders.

Bundle Structure: Splitting Orders does not maintain the bundle structure, meaning the parent-child relationships of the bundle are not preserved in the split Orders.

 Steps to Configure:

Ensure that the Order by Quote Line Group field or a custom grouping field is used to facilitate splitting the Orders based on shipment schedules.

 Validation:

Test the split Order functionality by creating a Quote with a hardware bundle and ensuring that the bundle and components can be split appropriately.

 Requirement Overview:

Universal Containers wants the Shipping Plus product to appear at the top of the Product Selection list.

 Key Configuration:

The Sort Order field determines the sequence of Products in Product Selection.

Products with lower numerical Sort Order values appear at the top.

 Steps to Configure:

Navigate to the Product Record for Shipping Plus.

Set the Sort Order field to the lowest available value (e.g., 1).

Save and test the configuration in the Product Selection screen.

 Validation:

Ensure that Shipping Plus appears at the top of the Product Selection list.

 Requirement Overview:

Admin needs to enable Additional Discounts at both the Quote and Group levels in the Line Editor.

 Solution Steps:

For the Quote Object:

Navigate to Setup > Object Manager > Quote.

Locate the Line Editor Field Set.

Add the Additional Disc. (%) field to the field set.

For the Quote Line Group Object:

Navigate to Setup > Object Manager > Quote Line Group.

Locate the Line Editor Field Set.

Add the Additional Disc. (%) field to the field set.

 Testing:

Open the Quote Line Editor and confirm the visibility of the Additional Discount fields at both levels.

 Requirement:

Provide 80 products for general access while restricting access to 20 special products for a specific user group.

 Solution:

Two Price Books:

General Access Price Book: Includes only the 80 products available to all users.

Special Access Price Book: Includes all 100 products for users with elevated access.

Guided Selling: Dynamically assigns the appropriate Price Book based on user access level, ensuring visibility is controlled.

 Salesforce CPQ Reference:

The Price Book strategy with Guided Selling is detailed in the Product and Price Configuration guidelines ​.

When amending a contract in Salesforce CPQ, the net pricing of products can sometimes appear incorrect, especially when quantities are adjusted on existing subscriptions. The "Revised Quantity" field on the Subscription record is used during amendments to reflect the updated quantity of a subscription product after the amendment. If this field is set incorrectly or unexpectedly (e.g., manually or via automation), it can override the expected quantity and cause discrepancies in pricing calculations, especially for existing products. This aligns with the scenario where the issue only occurs when quantities are adjusted on existing products. Option B (Price Rule firing On Calculate) could affect pricing but typically wouldn’t target only existing products or cause quantity-specific issues unless explicitly designed to do so. Option C (Price Rule firing Before Calculate) might alter pricing but wouldn’t directly tie to quantity adjustments on amendments. Option D (Discount Schedule with Cross Order unselected) affects pricing tiers but isn’t directly related to amendment quantity adjustments. Per Salesforce CPQ documentation, the "Revised Quantity" field is a key factor in amendment scenarios impacting pricing consistency.

Requirement:

Localize Quote Terms into three selectable languages for the quote PDF output.

Solution Steps:

Step A: Create a picklist field (e.g., Output Language) on the Quote object with language codes (e.g., EN, FR, DE) as values.

Step B: Create Localization records for each Quote Term in all three languages, ensuring the Quote PDF reflects the selected language.

Why Other Options Are Incorrect:

C: "Allow Output in Different Languages" is not an actual managed package setting.

D: Setting the Language field alone does not dynamically manage multiple languages for PDF generation.

Salesforce CPQ Reference:

Localization of Quote Terms is covered in CPQ Multi-Language Configuration Guidelines ​.

 Requirement Overview:

Restrict sales reps to only selecting subscription Products when using the Add Subscriptions Custom Action.

 Solution Details:

The Search Filter for the Add Subscriptions action should include only subscription Products.

Setting the Filter Value to Hidden ensures that only Products matching the filter criteria are displayed.

 Steps to Configure:

Navigate to the Search Filter related to the Add Subscriptions action.

Set the Filter Value to True.

Mark the Hidden checkbox to restrict visibility to subscription Products.

 Validation:

Test the Custom Action to confirm that only subscription Products are visible.

 Requirement Overview:

Universal Containers wants to hide lid Products from the Product Selection screen since they are only sold as part of a container Product.

 Solution:

By selecting the Hidden checkbox on the lid Product record, the Product is removed from the Product Selection page while remaining available within bundles.

 Steps to Configure:

Navigate to the Product Record for each lid Product.

Select the Hidden checkbox.

Save the changes.

 Validation:

Verify that the lid Products no longer appear on the Product Selection screen but remain accessible as part of their parent container bundles.

 Requirement:

Universal Containers wants to control whether the Additional Discount column appears on the Quote Template.

 Solution:

By creating a custom checkbox field (Show_Discount__c), administrators can dynamically control the visibility of the Additional Discount column.

This checkbox is referenced in the Conditional Print Field of the Quote Template Line Column settings for the Additional Discount column.

 Mechanism:

When the Show_Discount__c checkbox is TRUE, the column appears.

When FALSE, it does not display.

 Salesforce CPQ Reference:

Conditional Print Field functionality in Quote Templates allows for dynamic content visibility based on field values ​.

 Requirement Overview:

Sales reps want the Square Footage value on a Configuration Attribute to persist when renewing a Quote.

 Twin Field Mechanism:

Twin Fields ensure that data is retained and mapped between related objects.

Creating Twin Fields on the Asset and Subscription objects allows the Square Footage value to be carried forward during renewals.

 Steps to Configure:

Create a custom field for Square Footage on the Asset and Subscription objects.

Ensure the API names of these fields match the Configuration Attribute API name.

Test the renewal process to confirm the value persists.

 Validation:

The Square Footage value should automatically populate in the renewal Quote without manual entry by the sales rep​​.

 Requirement:

Amend an active contract and adjust prices for subscriptions and assets based on new discounts.

 Solution:

Use the Amend Contract process.

Adjust prices for subscriptions or assets directly by modifying the Net Price or Price field.

Use the Refresh Prices button to apply changes to the amended contract.

 Why Other Options are Incorrect:

A: Cloning Quote Lines is unnecessary and inefficient for contract amendments.

B: Changing the contract status to Draft is not supported in standard CPQ.

D: Creating a new Price Book is not required for this use case.

 Salesforce CPQ Reference:

The Amendments Process is extensively documented in CPQ Subscription Management ​.

 Requirement:

Sell a non-renewable support SKU in 1-month increments, with the ability to cancel before the agreed end date.

 Solution:

SubscriptionType = One-Time: Ensures the product is treated as a one-time charge, not renewable.

SubscriptionTerm = Number of Months: Allows the quote to define the length of the support agreement.

 Why Other Options Are Incorrect:

A and C: These configurations do not align with the requirement to sell support in defined monthly increments.

D: Marking the product as Renewable contradicts the requirement that the product is non-renewable.

 Salesforce CPQ Reference:

SubscriptionType and SubscriptionTerm fields are detailed in the Subscription Products configuration guide ​.

 Requirement Overview:

Prevent users from making price changes to Quotes or Quote Lines that have already been approved.

 Solutions:

C. Validation Rule:

Create a Validation Rule to block any material changes to approved Quotes or Quote Lines.

D. Product Rule:

Use a Validation Product Rule to prevent edits to pricing fields once a Quote has been approved.

 Steps to Configure:

Validation Rule:

Navigate to Setup > Validation Rules for the Quote and Quote Line objects.

Create rules to restrict edits when the status is set to Approved.

Product Rule:

Create a Validation Product Rule targeting Quote or Quote Line fields.

 Validation:

Test by attempting to edit an approved Quote and verifying the system prevents changes.

 Requirement:

Render separate Line Item sections for each Product Family and bundle on the output document.

 Solution Steps:

Option B: Create a Line Item section for each Product Family and use the Filter field to display only the relevant products for each section.

Option C: Use a formula field on the Quote Line object to identify the bundle's Name and Number, then set this field in the Group field to group lines within each section.

 Why Other Options Are Incorrect:

A: The Conditional Print field is not used for rendering specific Product Families in Line Item sections.

D: Sort Order on Product records does not meet the grouping and filtering requirements for the output document.

 Salesforce CPQ Reference:

Document generation and Line Item grouping are detailed in Quote Templates Configuration ​.

 Requirement:

Ensure a Product Rule fires only within a specific bundle.

 Solution:

Associating the Configuration Rule with the Parent Product ensures that the rule executes only during configuration of the specified bundle.

 Why Other Options Are Incorrect:

A, B, C: Associating the rule with Product records, Features, or Options does not scope the rule specifically to the parent bundle.

 Salesforce CPQ Reference:

Configuration Rules and their association with Parent Products are documented in CPQ Configuration Rule Guidelines ​.

 Scenario Breakdown:

Product A has a base list price of $100.

A quantity of 15 is entered on the quote.

Gold Hardware Maintenance Discount applies because contracted pricing is enabled.

Discount for the quantity range (11–20) is 15% (as shown in the table).

 Net Price Calculation:

List Price = $100

Discount = 15%

Quantity = 15

Net Total Price = $100 × 15 × (1 - 0.15) = $1,275.

 Justification for Selected Discount:According to Salesforce CPQ guidelines, when contracted pricing applies, it takes precedence over other Discount Schedules. The Gold Discount Schedule is therefore applied.

 Testing and Validation:Test the configuration using a sample quote to ensure the correct schedule is applied and the net total price matches the expected value.

 Issue Context:

A Contract could not be created from an Order for a new customer.

 Troubleshooting Steps:

A. Confirm Order Product Activation:

Contracts can only be generated for activated Order Products.

C. Check Apex Jobs:

Errors in the contracting process are logged in Apex Jobs. Review these logs for potential issues.

E. Ensure Subscription-Based Order Product:

Contracts require at least one subscription-based Product on the Order.

 Validation:

Verify that all conditions are met and retest the Contract creation process.

 Scenario Breakdown:

List Price = $100.00 per unit.

Quantity = 21 units.

Discount Schedule:

First Level (1–11 units): 10% discount.

Second Level (11–21 units): 25% discount.

Third Level (21+ units): 50% discount.

 Slab Discount Calculation:

First Level (1–11 units):

Price = $100 × 10 = $1,000

Discount = 10% = $1,000 × 0.10 = $100

Net = $1,000 - $100 = $900

Second Level (11–21 units):

Price = $100 × 10 = $1,000

Discount = 25% = $1,000 × 0.25 = $250

Net = $1,000 - $250 = $750

Total Net = $900 + $750 = $1,700

 Validation:This matches Salesforce CPQ's standard behavior for Slab Discount Schedules, where discounts are applied per tier.

 Requirement Overview:

Enable Renewal Uplift for the Account to adjust pricing for renewals.

 Steps to Configure:

Renewal Pricing Method:

Navigate to the Account record.

Set the Renewal Pricing Method field to Uplift.

Renewal Uplift (%):

On the related Contract record, populate the Renewal Uplift (%) field with the desired percentage increase.

 Validation:

Test the renewal process by generating a Renewal Quote and ensuring the Uplift applies to subscription pricing.

 Potential Causes:

Component Checkbox: Products marked as Components are typically excluded from being directly selectable in the Product Selection screen unless part of a bundle .

Search Filter: Custom Search Filters on the Add Products button limit the display of products based on criteria such as product attributes or field values.

 Excluded Reasons:

Hidden Checkbox: This is generally used to hide products from the Quote Line Editor, not the Product Selection screen.

Custom Action Condition: While these can limit the Add Products button's visibility, they do not directly affect individual product visibility.

 Salesforce CPQ Reference Points:

Documentation on Product Selection Behavior and Search Filters confirms these behaviors ​.

 Requirement Overview:

Each sales team needs access to a specific subset of products without requiring separate Price Books.

 Solution:

Use multiple bundles with validation Product Rules to restrict access to specific products based on user criteria (e.g., Profile or custom field).

This avoids the need to create and manage separate Price Books for each team.

 Steps to Configure:

Create a bundle for each subset of products.

Use Product Rules to validate and restrict access based on sales team criteria.

 Validation:

Test the Product Selection page to ensure that each sales team can access only their specific subset of products.

 Requirement:

Migrate existing contracts to a new Product version upon renewal.

 Solution:

Update the Renewal Product field to specify the new version of the Product.

Enable the Renewal Forecast checkbox on the Contract to ensure renewal Quotes reference the new Product version.

 Why Other Options Are Incorrect:

B: Changing the Product Lookup on the Subscription directly bypasses standard renewal processes.

C: Selection Product Rules enforce configurations during quoting but are not suitable for renewals.

D: Price Rules do not modify Product references during renewal Quotes.

 Salesforce CPQ Reference:

Renewal product management is outlined in the CPQ Subscription and Renewal Guidelines ​.

Requirement:

Prevent users from reconfiguring a bundle after its initial configuration.

Solution:

Set Configuration Type to Allowed to permit configuration during initial setup.

Set Configuration Event to Add to allow configuration only when the product is added, blocking reconfiguration later.

Why Other Options Are Incorrect:

A: Disabled blocks all configuration, including initial setup.

B: Configuration Event = Always allows continuous reconfiguration.

D: Reconfigure Line Custom Action is unrelated to this requirement.

Salesforce CPQ Reference:

Configuration Type and Event settings are documented in Bundle Configuration ​.

 Requirement Overview:

Ensure the Renewal Quote is accurate and includes all renewable products from the original Contract.

 Solution:

C. Renewal Quoted Checkbox:

Select the Renewal Quoted checkbox on the Contract to generate Renewal Quotes automatically.

D. Renew Contracts Button:

Use the Renew Contracts button from the Account’s Contract Related List to create Renewal Quotes directly.

 Steps to Configure:

Ensure the Contract is active and associated with the correct Account.

Use either the Renewal Quoted checkbox or the Renew Contracts button to generate Renewal Quotes.

 Advanced Approvals Context:

The Opportunity Object is configured out-of-the-box to integrate fully with Advanced Approvals.

Other objects, like the CPQ Quote or Quote Line, may require additional customization.

 Functionality:

Advanced Approvals use Approval Rules, Chains, and Conditions to automate the approval process.

Predefined templates and configurations are readily available for the Opportunity Object.

 Validation:

After installation of the Advanced Approvals package, confirm the Opportunity Object's configuration. No additional setup is required for basic functionality​​.

 Requirement:

Group products in collapsible sections based on Product Family in the Add Products page.

 Solution:

Set the Product Results Group Field Name in Additional Settings to Product Family. This groups products by their Product Family in the Add Products page.

 Why Other Options Are Incorrect:

A: Solution Groups apply to Quote Lines, not the Add Products page.

B: Adding fields to the Search Results Field Set does not enable grouping functionality.

C: The Product Search Plugin is unrelated to grouping.

 Salesforce CPQ Reference:

Configuring product grouping is detailed in CPQ Product Search and Results Configuration ​.

 Issue:

The validation error message appears immediately after a user sets a specific value in the Configuration Attribute, even before saving.

 Solution:

Setting Apply Immediately to False ensures that changes in Configuration Attributes do not trigger immediate validations. Instead, validations occur only upon clicking Save.

 Why Other Options Are Incorrect:

A: Evaluation Action does not exist as a field for Product Rule Error Conditions.

C: Changing the Apply Immediately field for Product Options does not affect the Configuration Attribute's behavior.

D: Setting Evaluation Event to Save applies to the rule's scope but does not address Configuration Attribute settings.

 Salesforce CPQ Reference:

Configuration Attribute Settings are explained in CPQ Configuration Attribute documentation ​.

 Requirement Overview:

Understand what impacts the number of query rows returned when using Lookup Rules in Salesforce CPQ.

 Factors:

C. Total Number of Quote Lines: Each Quote Line triggers a lookup, increasing the number of query rows.

D. Total Number of Fields on the Lookup Object: More fields on the object result in larger query rows.

E. Total Number of Lookup Queries: Multiple lookup queries executed during the Quote Line processing impact the total rows returned.

 Steps to Validate:

Analyze the Lookup Rule configuration and test its behavior with varying Quote Line counts, field sizes, and query numbers.