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Salesforce Experience-Cloud-Consultant Exam Syllabus

Salesforce Certified Experience Cloud Consultant (SP23)

Last Update May 4, 2024
Total Questions : 185

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Experience-Cloud-Consultant Exam Details

Salesforce Experience-Cloud-Consultant Exam Detail

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Salesforce Experience-Cloud-Consultant Exam Overview :

Exam Name Salesforce Certified Experience Cloud Consultant (SP23)
Exam Code Experience-Cloud-Consultant
Actual Exam Duration 105 minutes
Expected no. of Questions in Actual Exam 60
Exam Registration Price $200
Official Information https://trailhead.salesforce.com/help?article=Salesforce-Certified-Experience-Cloud-Consultant-Exam-Guide
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Salesforce Experience-Cloud-Consultant Exam Topics :

Section Weight Objectives
Experience Cloud Basics: 8%
  • Illustrate the reasons for creating or utilizing an Experience for a specific use case.
  • Identify most common personas for Experience Cloud.
  • Assess the common types of external accounts and how they are used in an Experience.
  • Apply features and functions of Workspaces for building an Experience.
Sharing, Visibility, and Licensing: 17%
  • Given a scenario, set the correct user visibility in an Experience.
  • Given a scenario, set the correct object visibility in an Experience.
  • Recommend the Declarative Sharing options that could be leveraged for an Experience.
  • Given a scenario, implement external account relationships for an Experience.
  • Given a set of requirements, evaluate which external license type(s) to use.
  • Given a scenario, determine a security model based on an Experience use case.
  • Describe roles for external users.
Branding, Personalization, and Content: 15%
  • Modify an experience within the Experience Builder.
  • Explain the capabilities of Search within an Experience.
  • Implement Salesforce CMS content into an Experience.
  • Given a scenario, make articles visible or accessible in an Experience.
Templates and Themes: 10%
  • Given a scenario, select the appropriate theme for an Experience.
  • Given a scenario, identify the right Template for the Experience.
  • Apply packaging, exporting, and importing a template.
  • Assess the use of lightning bolts in Experiences.
User Creation and Authentication: 13%
  • Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, Just-in-Time (JIT) provisioning.
  • Given a scenario, determine how to properly set up a user for an Experience.
  • Describe options for Single sign-on.
  • Apply the steps for enabling partner and customer users for Experiences.
  • Identify how to grant users access to an Experience.
Adoption and Analytics: 5%
  • Apply the steps to set up Experience dashboards and insights.
  • Analyze and apply Experience Moderation features.
  • Given a scenario, employ fundamental best practices for adoption and engagement.
Administration, Setup and Configuration: 25%
  • Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).
  • Describe the capabilities of different Experience deployments and migrations.
  • Describe how to enable and activate an Experience.
  • Given a scenario, recommend and implement Delegated External User administration.
  • Determine the steps to build a public Experience.
  • Determine steps to configure and setup Topics.
  • Apply ticketing and Service Cloud capabilities for Experience Cloud.
Customization Considerations, and Limitations: 7%
  • Explain limitations across all Experiences.

Updates in the Salesforce Experience-Cloud-Consultant Exam Syllabus:

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