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Salesforce Accredited Agentforce Communications Professional

Last Update Oct 14, 2026
Total Questions : 125

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Last Update Oct 14, 2026
Total Questions : 125

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Last Update Oct 14, 2026
Total Questions : 125

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Salesforce Accredited Agentforce Communications Professional Questions and Answers

Questions 1

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

Options:

A.

Custom API via lightening Out

B.

Digital commerce SDK

C.

Digital Commerce API

D.

Cart Based API using Omni Out

Questions 2

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

Options:

A.

Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

B.

Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

C.

Accommodate the feature since otherwise business representative will not accept the iteration results.

D.

Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

Questions 3

United Telecom has designed solutions to support customers on various assurance requirements. Which of the MACD scenarios requires additional customization and configuration in addition to the out-of-the-box supported functionality?

Options:

A.

Modify

B.

Disconnect

C.

Suspend/resume

D.

Move