Certified Manager of Quality/Organizational Excellence Exam
Last Update May 16, 2024
Total Questions : 348
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| Exam Name | Certified Manager of Quality/Organizational Excellence Exam |
| Exam Code | CMQ-OE |
| Actual Exam Duration | 180 minutes |
| Expected no. of Questions in Actual Exam | 50 |
| Official Information | http://asq.org/cert/manager-of-quality |
| See Expected Questions | ASQ CMQ-OE Expected Questions in Actual Exam |
| Take Self-Assessment | Use ASQ CMQ-OE Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
| Section | Weight | Objectives |
|---|---|---|
| I. Leadership | 28% | A. Organizational Structures B. Leadership Challenges 1. Roles and responsibilities of leaders 2. Roles and responsibilities of managers 3. Change management 4. Leadership techniques 5. Empowerment C. Teams and Team Processes 1. Types of teams 2. Stages of team development 3. Team-building techniques 4. Team roles and responsibilities 5. Team performance and evaluation D. ASQ Code of Ethics |
| II. Strategic Plan Development and Deployment | 22% | A. Strategic Planning Models B. Business Environment Analysis 1. Risk analysis 2. Market forces 3. Stakeholder analysis C. Strategic Plan Deployment 1. Tactical plans 2. Resource allocation and deployment 3. Organizational performance measurement 4. Quality in strategic deployment |
| III. Management Elements and Methods | 31% | A. Management Skills and Abilities 1. Principles of management 2. Management theories and styles 3. Interdependence of functional areas 4. Human resources (HR) management 5. Financial management 6. Risk management 7. Knowledge management (KM) B. Communication Skills and Abilities 1. Communication techniques 2. Interpersonal skills 3. Communications in a global economy 4. Communications and technology C. Project Management 1. Project management basics 2. Project planning and estimation tools 3. Measure and monitor project activity 4. Project documentation D. Quality System 1. Quality mission and policy 2. Quality planning, deployment, and documentation 3. Quality system effectiveness 4. Quality philosophies E. Quality Models and Theories 1. Quality management standards 2. Performance excellence models 3. Other quality methodologies 4. Quality philosophies |
| IV. Quality Management Tools | 30% | A. Problem-Solving Tools 1. The seven classic quality tools 2. Basic management and planning tools 3. Process improvement tools 4. Innovation and creativity tools 5. Cost of quality (COQ) B. Process Management 1. Process goals 2. Process analysis 3. Lean tools 4. Theory of constraints (TOC) C. Measurement: Assessment and Metrics 1. Basic statistical use 2. Sampling 3. Statistical analysis 4. Measurement systems analysis 5. Trend and pattern analysis 6. Process variation 7. Process capability 8. Reliability terminology |
| Customer-Focused Organizations | 21% | A. Customer Identification and Segmentation 1. Internal customers 2. External customers 3. Customer segmentation 4. Qualitative assessment B. Customer Relationship Management 1. Customer needs 2. Customer satisfaction and loyalty 3. Customer service principles 4. Multiple and diverse customer management |
| Supply Chain Management | 17% | A. Supplier Selection and Approval B. Supplier Risk Management C. Supplier Communications D. Supplier Performance E. Supplier Improvement F. Supplier Certification, Partnerships, and Alliances G. Supplier Logistics and Material Acceptance |
| Training and Development | 16% | A. Training Plans B. Training Needs Analysis C. Training Materials, Development, and Delivery D. Training Effectiveness and Evaluation |
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TESTED 17 May 2024
