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Cisco 300-810 Exam Syllabus

Implementing Cisco Collaboration Applications (CLICA)

Last Update Jun 15, 2025
Total Questions : 213

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Cisco 300-810 Exam Overview :

Exam Name Implementing Cisco Collaboration Applications (CLICA)
Exam Code 300-810
Actual Exam Duration 90 minutes
Official Information https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/clica-300-810.html
See Expected Questions Cisco 300-810 Expected Questions in Actual Exam
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Cisco 300-810 Exam Topics :

Section Weight Objectives
1.0 Single sign-On (SSO) for Collaboration Applications 15%

1.1 Describe these types of SSO as they relate to Collaboration

  • 1.1.a Smart card
  • 1.1.b Integrated Windows AD
  • 1.1.c Kerberos

1.2 Describe the SAML SSO login process flow in the context of Cisco Collaboration solutions

1.3 Describe these components of SAML 2.0 and later

  • 1.3.a Assertion
  • 1.3.b Protocol
  • 1.3.c Binding
  • 1.3.d Profiles
2.0 Cisco Unified IM and Presence 30%

2.1 Configure Cisco Unified Instant Message and Presence on premises

  • 2.1.a High availability
  • 2.1.b Calendar integration
  • 2.1.c Apple Push Notification Service
  • 2.1.d Persistent chat
  • 2.1.e Federation configuration (XMPP and SIP)
  • 2.1.f Centralized Cisco Unified IM&P

2.2 Troubleshoot Cisco Unified IM&P on premises

  • 2.2.a XMPP
  • 2.2.b High availability
  • 2.2.c Calendar integration
  • 2.2.d Apple Push Notification Service
  • 2.2.e Persistent chat
  • 2.2.f Federation configuration (XMPP and SIP
3.0 Cisco Unity Connection and Cisco Unity Express 30%

3.1 Configure these in Cisco Unity Connection

  • 3.1.a Call handlers
  • 3.1.b Voicemail transfers and greetings
  • 3.1.c Routing rules
  • 3.1.d Distribution lists
  • 3.1.e LDAP integration

3.2 Troubleshoot these in Cisco Unity Connection

  • 3.2.a Call handlers
  • 3.2.b Voicemail transfers and greetings
  • 3.2.c Auto-Attendant
  • 3.2.d Routing rules
  • 3.2.e MWI

3.3 Implement toll fraud prevention

3.4 Troubleshoot Cisco Unity Connection integration options with Cisco Unified Communications Manager

3.5 Describe digital networking in multicluster deployments in Cisco Unity Connection

3.6 Configure Cisco Unity Express integration to Cisco Unified Communications Manager Express

  • 3.6.a Basic call handler scripting (Auto-Attendant)
  • 3.6.b Voicemail management
  • 3.6.c MWI
  • 3.6.d User management

3.7 Troubleshoot Cisco Unity Express integration to Cisco Unified CME

  • 3.7.a Basic call handler scripting (Auto-Attendant)
  • 3.7.b Voicemail management
  • 3.7.c MWI
  • 3.7.d User management
4.0 Application Clients 25%

4.1 Configure DNS for service discovery

4.2 Troubleshoot service discovery

4.3 Configure Jabber client installation switches

4.4 Troubleshoot Cisco Jabber Instant Messaging and Presence

4.5 Troubleshoot Cisco Jabber phone control

4.6 Troubleshoot Cisco Jabber voicemail integration

4.7 Troubleshoot certificate validation for Jabber clients

4.8 Describe the Cisco Unified Attendant Console Advanced integration

Updates in the Cisco 300-810 Exam Syllabus:

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