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Genesys Cloud Certified Professional - Implementation

Last Update Apr 19, 2024
Total Questions : 50

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Last Update Apr 19, 2024
Total Questions : 50

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Last Update Apr 19, 2024
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Genesys Cloud Certified Professional - Implementation Questions and Answers

Questions 1

Where should the WAN interface of the Edge appliance connect?

Options:

A.

A network segment that is not accessible to the public Internet.

B.

A network segment that has access to your internal LAN.

C.

A network segment connected directly to Customer Care.

D.

A network segment that has outbound access to the public Internet.

Questions 2

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

Options:

A.

External trunk

B.

Network interface trunk

C.

WebRTC phone trunk

D.

SIP phone trunk

Questions 3

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

Options:

A.

Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

B.

The education information can be verified against the human resources database.

C.

The profile information can be used to keep LinkedIn information updated.

D.

When employees have free time, they can review biographies of their peers.

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