Genesys Cloud Certified Professional - Reporting and Analytics
Last Update Apr 25, 2024
Total Questions : 35
Why Choose CramTick
Last Update Apr 25, 2024
Total Questions : 35
Last Update Apr 25, 2024
Total Questions : 35
Customers Passed
Genesys GCP-GC-REP
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You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
TESTED 26 Apr 2024
