Labour Day Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: cramtreat

Salesforce FSL-201 Exam Syllabus

Salesforce - Implementing Field Service Lightning

Last Update May 5, 2024
Total Questions : 105

What is Included in the Salesforce FSL-201 Exam?

If you want to pass the Salesforce FSL-201 exam on the first attempt, you need an updated study guide for the syllabus and concise and comprehensive study material which is available at Cramtick. Cramtick has all the authentic study material for the Salesforce FSL-201 exam syllabus. You must go through all this information and study guide while doing the preparation and before appearing for the FSL-201 exam. Our IT professionals have planned and designed the Salesforce Salesforce - Implementing Field Service Lightning certification exam preparation guide in such a way to give the exam overview, practice questions, practice test, prerequisites, and information about exam topics facilitating you to go through the Salesforce Salesforce - Implementing Field Service Lightning exam. We endorse you to use the preparation material mentioned in this study guide to cover the entire Salesforce FSL-201 syllabus. Cramtick offers 2 formats of Salesforce FSL-201 exam preparation material. Every format that is available at Cramtick aids its customers with new practice questions in PDF format that is printable as hard copies of the syllabus. Cramtick also offers a software testing engine that is GUI based can run on Windows PC and MAC machines. Our testing engine is interactive helping you to keep your test record in your profile so that you can practice more and more until fully ready for the exam.

FSL-201 Exam Details

Salesforce FSL-201 Exam Detail

Free FSL-201 Questions

Free FSL-201 Exam Questions

Get Premium Access

Get Premium Self-Assessment Practice Test

Salesforce FSL-201 Exam Overview :

Exam Name Salesforce - Implementing Field Service Lightning
Exam Code FSL-201
Official Information https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
See Expected Questions Salesforce FSL-201 Expected Questions in Actual Exam
Take Self-Assessment Use Salesforce FSL-201 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Salesforce FSL-201 Exam Topics :

Section Weight Objectives
Course Orientation  
  • Course Introduction
  • Certification Overview
  • Field Service Definitions and Video
AW Computing Overview  
  • Explain the Business Reason Why AW Computing Has Purchased FSL
  • Describe the Framework for a Field Service Project Team
  • Reference Your Action Items for the Course
FSL Overview  
  • Identify Field Service Management Challenges and Determine How Field Service Can Overcome Those Challenges and Meet KPIs
  • Describe What Connected Field Service Looks Like
  • Complete Prerequisite Exercises
  • Explain the Main Components, Capabilities, and Data Model of FSL
FSL Initial Configuration  
  • Identify the Features Within the Field Service Settings Tab
  • Identify the Permission Sets We Assign to Each License, the Profiles and Permission Sets We Assign to Our Users, and Why We Do This
  • Describe Geocoding and Data Integration Rules Within Field Service
  • Complete Prerequisite Exercises
Plan for FSL  
  • Ask the Essential Questions Before Setting up Field Service
FSL Main Elements  
  • Set up All Field Service Main Elements
  • Define Operating Hours
  • Explain Service Territories
  • Recognize the Importance of Required Skills
  • Discuss How Work Orders Behave and Interact with Other Objects
  • Explain the Service Resources Data Flow
  • Describe the Field Service Location and Product Data Flow
FSL Scheduling and Policies  
  • Complete All Exercises Related to Field Service Scheduling and Policies
  • Identify Work Rules and Service Objectives
  • Identify Scheduling Policies Included in Field Service
  • Define the Difference Between the Service Appointment and Work Order
FSL Contractors  
  • Complete All Exercises Related to Contractors
  • Explain Capacity with Contractors and How to Give Contractors First Preference
  • Describe the Service Appointment Lifecycle and Related Status Transitions
Dispatcher Console  
  • Complete All Exercises Related to the Dispatcher Console
  • Explore the Capabilities of the Dispatcher Console
  • Book and Manage Service Appointments
  • Track and Monitor Service Resources
  • Describe the Schedule Optimization Model
Mobile Field Technicians  
  • Explain the Business Flow of a Case to Work Order to Service Appointment
  • Identify the Key Tasks Performed by Each Field Service Role (Customer, Agent, Dispatcher, Field Tech, and Admin)
  • Describe How Field Technicians Manage Their Service Appointments Using the Field Service Mobile App
  • Complete Reporting and Mobile Exercises
Review and Resources  
  • Test Your Knowledge with Field Service Review Questions
  • Access Field Service Resources

Updates in the Salesforce FSL-201 Exam Syllabus:

Cramtick's authentic study material entails both practice questions and practice test. Salesforce FSL-201 exam questions and practice test are the best options to appear in the exam confidently and well-prepared. In order to pass the actual Salesforce - Implementing Field Service Lightning FSL-201 exam in the first attempt, you have to work really hard on these Salesforce FSL-201 questions, offering you with updated study guide, for the whole exam syllabus. While you are studying actual questions, you should also make use of the Salesforce FSL-201 practice test for self-analysis and actual exam simulation by taking it. Studying again and again of actual exam questions will remove your mistakes with the Salesforce - Implementing Field Service Lightning FSL-201 exam practice test. Online and windows-based, Mac-Based formats of the FSL-201 exam practice tests are available for self-assessment.

Field Service Lightning program | FSL-201 Questions Answers | FSL-201 Test Prep | Salesforce - Implementing Field Service Lightning Questions PDF | FSL-201 Online Exam | FSL-201 Practice Test | FSL-201 PDF | FSL-201 Test Questions | FSL-201 Study Material | FSL-201 Exam Preparation | FSL-201 Valid Dumps | FSL-201 Real Questions | Field Service Lightning program FSL-201 Exam Questions