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Salesforce - Implementing Field Service Lightning

Last Update May 5, 2024
Total Questions : 105

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Field-Service-Consultant Total Questions : 163 Updated : May 5, 2024

Salesforce - Implementing Field Service Lightning Questions and Answers

Questions 1

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

Options:

A.

Barcode

B.

Formula

C.

Text

D.

Number

Questions 2

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

Options:

A.

Managing page layouts and milestone trackers can be done in salesforce1.

B.

Creating Entitlements for Cases and Work Orders must be separated.

C.

Managing page layouts and validation rules can be done in Salesforce Lightning.

D.

Creating Entitlements for Work Orders requires Lightning to be enabled.

Questions 3

Universal Containers’ (UC) Technicians often report seeing competitor’s assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

Options:

A.

Manually create a competitor’s Asset Record on the Field Service mobile app.

B.

Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.

C.

Use a Quick Action to create a Note to explain the competitor’s Asset and attach it to the Work Order.

D.

Use a Macro to create a competitor Asset Record on the Field Service mobile app.