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Apple Service Fundamentals Exam

Last Update May 4, 2024
Total Questions : 70

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Last Update May 4, 2024
Total Questions : 70

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Last Update May 4, 2024
Total Questions : 70

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Apple Service Fundamentals Exam Questions and Answers

Questions 1

Which of the following types of data are backed up to iCloud? (Choose two.)

Options:

A.

Touch ID Settings

B.

Device Settings

C.

Messages

D.

Apple Pay information and settings

E.

iCloud Music Library

Questions 2

Which of the following is a valid ESD safety precaution?

Options:

A.

You should place ESD-sensitive circuits on top of metal work surfaces.

B.

Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.

C.

Do not wear polyester clothing while working on ESD sensitive components.

D.

Always handle logic board by grasping the heat sinks.

Questions 3

You suspect that the issue Darla describes is a result of how she is using her iPhone. Which of the following is an empathetic and supportive closed question to ask?

Options:

A.

Why didn’t you review the iPhone User Guide before you tried to use your phone?

B.

Do you realize how you are using the iPhone is causing your issue?

C.

That is not the correct way of using the iPhone; do you need a demonstration?

D.

Do you mind if I show you a couple of ways I learned to use the iPhone?

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