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VeriSM Essentials Questions and Answers

Questions 1

How can organizational culture best be described?

Options:

A.

It is a collection of common practices based on the backgrounds of all employees within an organization.

B.

It is a reflection of the ethnicity of management and owners within an organization.

C.

It is a culture that is exclusively defined by the leadership of an organization.

D.

It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.

Questions 2

Which is the objective of service measurement?

Options:

A.

To demonstrate compliance with laws, regulations and contractual commitments

B.

To enable service providers to manage the performance capabilities of underpinning service elements

C.

To enable the consumer to understand the costs of providing the service

D.

To quantify and qualify the results or outcomes provided by a service

Questions 3

How does DevOps advance service management practices?

Options:

A.

DevOps advances service management practices by shifting them to the left, making them leaner.

B.

DevOps sets up the principles for service management practices.

C.

DevOps should be used only to develop new products and services.

D.

DevOps was established later than service management and therefore does not advance service management practices