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Cisco Certified Support Technician (CCST) IT Support

Last Update Sep 2, 2025
Total Questions : 42 With Methodical Explanation

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Cisco Certified Support Technician (CCST) IT Support Questions and Answers

Questions 1

A user calls help desk to report that they cannot connect to the company's internal WiFi network.

The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.

What should the technician do next?

Options:

A.

Implement a plan by changing theusers network settings to match the company standard

B.

Resolve the issue by restarting the wireless access point.

C.

Document the problem and solution in the company's IT knowledge base.

D.

Consider the probable cause for the failure by checking whether other users are affected.

Questions 2

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.

Which remote access application is best suited for this task?

Options:

A.

Virtual Network Computing

B.

Remote Assistance

C.

Remote Desktop

D.

Remote Management

Questions 3

A customer has the following issue:

I cannot access files from my external disk drive on my Windows 10 laptop. The disk drive is not listed in Windows Explorer. I can access the files just fine on my other laptop that has the same operating system and drivers installed.

You need to assist the customer in solving this problem.

For each action select Yes if it might solve the problem and No if it will not solve the problem.

Note: You will receive partial credit for each correct selection.

100-140 Question 3

Options: