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ADM-261 exam
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Service Cloud Administration(SP23)

Last Update May 4, 2024
Total Questions : 355

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Service Cloud Administration(SP23) Questions and Answers

Questions 1

The Service Desk at Universal Containers is considering implementing a Service Console and is considering using Lightning Experience. Which three features are available only in Classic? Choose 3 answers

Options:

A.

Dynamic list updates

B.

Quick Text

C.

Multi -monitor support

D.

Keyboard Shortcuts

E.

Case hover

Questions 2

Universal Containers support manager wants to share product-specific information with their customerCommunities. What should a consultant recommend to meet this requirement? Choose 3 answers

Options:

A.

Assign Article types to the Community

B.

Enable Public Solutions

C.

Enable Article deliveries

D.

Publish Articles to external channels

E.

Configure Content Library permission

Questions 3

Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.

Which method should a consultant recommend for importing thisdata into universal containers service cloud instance

Options:

A.

Bulk Data Transfer API

B.

Java Language Specific Toolkit

C.

Data Integration via SOAP API

D.

Cloud-to-Cloud Integration Toolkit