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Apple-Device-Support Apple Device Support Exam (SUP-2024) Questions and Answers

Questions 4

Which disk format should you use to create a bootable macOS installer that includes macOS Recovery on an external storage device?

Options:

A.

APFS (Encrypted)

B.

Mac OS Extended (Encrypted)

C.

APFS

D.

MacOS Extended

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Questions 5

Scenario

Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.

Select the setting in the sidebar that Andre should turn on to access iCIoud Drive on his Mac.

Options:

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Questions 6

Files App, what storage format does it support?

Options:

A.

EX-FAT

B.

NTFS

C.

MS-DOS (FAT)

D.

Mac OS Extended

E.

APFS

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Questions 7

Where do you go to tell if an iPad has an MGM solution installed?

Options:

A.

Privacy & Security > Device Management

B.

General > Profiles & Device Management

C.

Privacy & Security > Analytics & Improvements

D.

General > VPN & Device Management

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Questions 8

How should you check the progress of an installation and error entries when troubleshooting an application installation issue on a Mac?

Options:

A.

Choose Terminal from the Utilities menu.

B.

Choose Startup Security Utility from the Utilities menu.

C.

Choose Enter Full Screen from the Window menu.

D.

Choose Install Log from Console > Log Reports.

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Questions 9

At what Wi-Fi signal level will trigger iPhone or iPad to search for a stronger Wi-Fi network?

Options:

A.

-50 dBm

B.

-100 dBm

C.

-70 dBm

D.

-80 dBm

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Questions 10

Match the user types on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Options:

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Questions 11

Select the setting in the sidebar that you should use to turn on FileVault.

Options:

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Questions 12

Which wireless feature allows you to use your iPhone to provide wireless internet access to your Mac without a password?

Options:

A.

Preferred Networks

B.

Auto Locations

C.

Instant Hotspot

D.

Carrier Services

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Questions 13

Scenario

You're setting up a new MacBook Pro to replace your current MacBook. Both Mac computers are using the current version of macOS.

Which utility should you use to move data from your current MacBook to your new Mac using Setup Assistant?

Options:

A.

Migration Assistant

B.

Transfer Data

C.

Time Machine

D.

Transfer Information

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Questions 14

Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?

Options:

A.

Console

B.

Disk Utility

C.

System Information

D.

Activity Monitor

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Questions 15

Which three things happen to web browsing when Lockdown Mode is turned on for iPhone?

Options:

A.

Only Apple approved websites can be viewed.

B.

Web fonts might not be displayed.

C.

Certain complex web technologies are blocked.

D.

Images might be replaced with a missing image icon.

E.

Safari is removed from the Home Screen.

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Questions 16

Where are sysdiagnose log files located on iPhone?

Options:

A.

Settings > Privacy & Security > Analytics & Improvements > Analytics Data

B.

Settings > Privacy > Tracking

C.

Settings > Privacy > Analytics & Improvements > Share With App Developers

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Questions 17

What are Pencil Model 2 compatible with?

Options:

A.

iPad Pro 11-inch (1st generation and later)

B.

iPad Pro 12.9-inch (3rd generation and later)

C.

Pad mini (6th generation)

D.

iPad Air (4th generation and later)

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Questions 18

Which macOS and iPadOS feature lets you use your iPad to extend or mirror the display on your Mac?

Options:

A.

Universal Control

B.

Screen Sharing

C.

Sidecar

D.

Stage Manager

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Questions 19

Where can you change the undo send delay setting on your iPad?

Options:

A.

General > Mail > Undo Send Delay

B.

Open your mail app then open settings and select Undo Send Delay.

C.

Settings > Mail > Accounts > Undo Send Delay

D.

Settings > Mail > Undo Send Delay

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Questions 20

What does Find My use to locate lost or missing devices?

Options:

A.

Bluetooth

B.

Cellular Data

C.

Built in trackers

D.

Wi-Fi

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Questions 21

Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?

Options:

A.

Restore

B.

Revive

C.

Update

D.

Erase all Content and Settings

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Questions 22

What should you do in the app's Get Info window if your Mac with Apple silicon doesn't recognize a needed app plug-in when you open the app?

Options:

A.

Select the "Open using Rosetta" checkbox for the plug-in.

B.

Select the "Open using Rosetta" checkbox for the app.

C.

Choose Universal from the Kind pull-down menu for the app.

D.

Choose Universal from the Kind pull-down menu for the plug-in.

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Questions 23

What happens when you restore a Mac with Apple silicon with Apple Configurator?

Options:

A.

It updates the firmware and recoveryOS, and erases and installs macOS.

B.

It restores the system state from before a corrupted battery drain.

C.

It recovers data from a Time Machine snapshot on the internal storage.

D.

It forces the Mac to perform any pending software updates.

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Questions 24

Select the setting in the sidebar that you should use to turn on firewall on your Mac.

Options:

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Questions 25

Which four storage formats can the Files app read and write to on iPhone and iPad devices?

Options:

A.

MS-DOS (FAT)

B.

Mac OS Extended (HFS+)

C.

NTFS

D.

APFS

E.

ExFAT

F.

ZFS

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Questions 26

Use this image to answer the question.

Which iPad model is compatible with Apple Pencil (2nd generation)?

A)

B)

C)

D)

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 27

How many times can you enter your iPhone passcode wrong before your account is disabled?

Options:

A.

Five

B.

Ten

C.

Three

D.

Six

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Questions 28

Select the setting in the sidebar that you should use to automatically keep your Mac up to date.

Options:

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Questions 29

Scenario

You were asked to prepare to upgrade your organization's entire iPhone inventory to iOS 17. Your current inventory includes these devices:

• iPhone SE (2nd generation)

• iPhoneX

• iPhone SE (3rd generation)

• iPhone 6s

• iPhone 7

• iPhone 8

Select two responses.

Which two iPhone models should you replace to prepare for the iOS 17 upgrade?

Options:

A.

iPhone X

B.

iPhone7

C.

iPhone 6s

D.

iPhone SE (2nd generation)

E.

iPhone SE (3rd generation)

F.

iPhone8

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Questions 30

What can you do if you forget your iPhone passcode?

Options:

A.

Wait for the "forgot your passcode?" prompt to appear and follow the onscreen instructions.

B.

Use your Apple ID to get into your phone.

C.

Put the phone in recovery mode and attempt to restore it in Apple Configurator.

D.

Connect the phone to a mac and erase all content and settings.

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Questions 31

Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

Options:

A.

Message Viewer

B.

Network Diagnostics

C.

Wireless Diagnostics

D.

Connection Doctor

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Questions 32

What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?

Options:

A.

The password hasn't been updated in the last 90 days.

B.

The password is reused on another website.

C.

The password appeared in a data leak.

D.

It's a commonly used password or it's easily guessed.

E.

You have multiple or duplicate passwords listed for the website.

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Questions 33

Select Four.

Which iPads is the Apple Pencil 1st gen compatible with?

Options:

A.

iPad Air (3rd gen)

B.

iPad Air (4th gen)

C.

iPad (6th gen and newer)

D.

iPad Pro 12.9 inch (1st and 2nd gen)

E.

iPad Mini (5th gen)

F.

iPad Pro 12.9 inch (2nd and 3rd gen)

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Questions 34

What does your Mac use to broadcast its location information after you turn on Find My when it's offline or in sleep mode?

Options:

A.

Ultra Wideband (UWB)

B.

Emergency SOS

C.

Wi-Fi

D.

Bluetooth

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Questions 35

You want to protect your Mac from unwanted contacts from other computers.

Which action should you take to protect your Mac while it's connected to the internet?

Options:

A.

Go to System Settings > Privacy & Security > Lockdown Mode, then click Turn On.

B.

Go to System Settings > Network > Firewall, then turn on Firewall.

C.

Go to Safari Settings > Privacy, then enable Hide IP address from trackers.

D.

Go to Safari Settings > Privacy, then enable Prevent cross-site tracking.

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Questions 36

Match the startup icons on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Options:

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Questions 37

Select 4.

Which iPad models is the Apple Pencil (2nd gen) compatible with?

Options:

A.

iPad Pro 12.9 inch (3rd gen)

B.

iPad Pro 11-inch (1st gen)

C.

iPad (9th gen)

D.

iPad mini (6th gen)

E.

iPad Air (4th gen)

F.

iPad Air (3rd gen)

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Questions 38

Use this image to answer the question.

What should you do if you forgot your passcode and your iPhone is disabled?

Options:

A.

Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.

B.

Force shutdown your iPhone and wait 10 seconds, then turn it back on.

C.

Wait until the Forgot Passcode? message appears, then follow the instructions.

D.

Connect your iPhone to your Mac, then use Apple Configurator to revive the device.

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Questions 39

Scenario

You're using Migration Assistant to transfer your account named "Andre" from your current MacBook Pro to your new iMac. The iMac is already configured with an account also named "Andre."

What happens with Migration Assistant if the account names are the same on both Mac computers?

Options:

A.

You need to manually rename your old account before proceeding with Migration Assistant.

B.

The account on the new iMac is automatically updated with the contents of the old account.

C.

On the new iMac, a new account is automatically created and named "Andre (1)."

D.

You're asked to either rename the old account or replace the one already on the iMac.

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Questions 40

Scenario

You would like to access files stored in iCIoud Drive on your Windows PC at work.

What should you do to access these files on your PC?

Options:

A.

Download iCIoud Drive from the Windows App Store and set it up using your Apple ID.

B.

Download iCIoud for Windows and set it up with your Apple ID.

C.

Copy the content of iCIoud Drive from your Mac to an external drive, and connect the external drive to your Windows PC.

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Questions 41

How do you start up in safe mode on a Mac with Apple silicon?

Options:

A.

1. Shut down your Mac, Turn on your Mac and continue to press and hold the power button. O A. 2. When the startup options window appears, release the power button.

3. Select your startup disk, press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.

4. Log in to your Mac.

B.

1. Connect to power, then shut down your Mac. B. 2. Press and hold the power button for three seconds, then remove power for at least 10 seconds.

3. Wait for the Continue in Safe Mode button to appear.

4. Log in to your Mac.

C.

1. Shut down your Mac. then quickly press the power button three times. O C. 2. Wait until the startup options window appears.

3. Select your startup disk, then press and hold the Shift key until the Continue in Safe Mode button appears

4. Continue to press and hold the Shift key until the Login window appears or you're asked to log in again.

D.

1. Shut down your Mac, then press and hold the power button for three seconds.

2. When the startup options window appears, select your startup disk.

3. Click the Continue in Safe Mode button.

4. Log in to your Mac.

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Questions 42

Select the setting in the sidebar that you should use to delete a user on your Mac.

Options:

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Exam Name: Apple Device Support Exam (SUP-2024)
Last Update: Apr 21, 2024
Questions: 141
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