Exam Name | ITIL Service Capability Operational Support and Analysis Exam |
Exam Code | ITILSC-OSA |
Actual Exam Duration | 20 minutes |
Expected no. of Questions in Actual Exam | 8 |
Official Information | https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf |
See Expected Questions | Exin ITILSC-OSA Expected Questions in Actual Exam |
Take Self-Assessment | Use Exin ITILSC-OSA Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
Section | Weight | Objectives |
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Learning Unit OSA01: Introduction to operational support and analysis | Bloom’s Level 2 Objectives – Full understanding of Operational Support and Analysis (OSA) terms and core concepts.
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Learning Unit OSA02: Event management | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of event management principles, techniques and relationships and the application of them to the operation of effective service solutions.
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Learning Unit OSA03: Incident management | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of incident management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
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Learning Unit OSA04: Request fulfilment | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of request fulfilment principles, techniques and relationships and the application of them to the support and operation of effective service solutions
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Learning Unit OSA05: Problem management | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of problem management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
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Learning Unit OSA06: Access management | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of access management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
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Learning Unit OSA07: The service desk | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of service desk principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
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Learning Unit OSA08: Functions and Roles | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of OSA principles, techniques and relationships and the application of them to the support and operation of effective service solutions
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Learning Unit OSA09: Technology and implementation considerations | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of technology and implementation and the application of them for the effective management of OSA.
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