ITIL ITIL-4-Practitioner-Deployment-Management Dumps Questions Answers

ITIL 4 encourages collaborative and flexible relationships with suppliers to enhance deployment management, focusing on value co-creation rather than rigid controls. Option D is not aligned with this approach, as overly detailed and rigorous procedures can hinder adaptability and innovation in supplier relationships.

Option A (Considering dependencies on third parties when analyzing service value streams which include deployment management):Correct practice, as understanding supplier dependencies ensures effective integration of deployment activities into value streams.

Option B (Carefully selecting suppliers of software tools for CI/CD pipeline):Correct, as choosing reliable suppliers for CI/CD tools is critical to building a robust deployment management practice.

Option C (Involving third parties in review and planning of the value streams that include deployment management):Correct, as supplier involvement in planning fosters collaboration and ensures alignment with deployment goals.

Option D (Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization):Incorrect, as this approach is overly prescriptive and contradicts ITIL 4’s emphasis on flexible, value-focused supplier relationships. It risks stifling collaboration and innovation.

ITIL 4 emphasizes that value streams are designed to deliver specific outcomes by integrating relevant management practices tailored to the context of services or products. For a large organization, creating several value streams that incorporate practices like change enablement, deployment management, and continual improvement (Option D) is the most effective approach. This allows flexibility to address different services or workflows while ensuring practices are embedded where needed, aligning with ITIL 4’s value-driven and context-specific principles.

Option A (Create a separate value stream for each management practice):Incorrect, as this fragments processes and contradicts ITIL 4’s holistic approach, where practices work together within value streams to deliver outcomes, not in isolation.

Option B (Create one combined value stream for change enablement and deployment management):Incorrect, as limiting to a single value stream for only two practices may not account for other necessary practices or varying service needs, reducing flexibility.

Option C (Create a single value stream that includes change enablement, deployment management, and other practices such as continual improvement):Incorrect, as a single value stream for all practices may become overly complex and fail to address diverse service requirements in a large organization.

Option D (Create several value streams that include change enablement, deployment management, and other practices such as continual improvement):Correct, as it reflects ITIL 4’s guidance to design multiple value streams tailored to specific services or products, integrating relevant practices to optimize value delivery.

Suppliers play a key role in supporting deployment management by providing expertise, tools, and services that align with organizational needs. Option A is correct, as suppliers often advise on selecting tools that integrate with the organization’s value streams, ensuring consistency and scalability in deployment practices.

Option A (Advise on the selection of tools that can be used across the organization’s value streams):Correct, as suppliers have industry knowledge and can recommend tools (e.g., CI/CD platforms) that enhance deployment efficiency across multiple value streams, aligning with ITIL 4’s focus on value-driven tool selection.

Option B (Define the practice success factors for deployment management):Incorrect, as defining success factors is an internal responsibility of the organization, based on its goals and context, not a supplier’s role.

Option C (Create deployment models based on those of other organizations):Incorrect, as deployment models should be tailored to the organization’s unique needs, not copied from others, per ITIL 4’s context-specific approach.

Option D (Develop value streams for the organization utilizing deployment management where appropriate):Incorrect, as developing value streams is an internal strategic activity, while suppliers typically provide support through tools or expertise, not by designing value streams.