ITIL ITIL-4-Transition Dumps Questions Answers

Comprehensive Explanation:

Major or highly complex incidents may require:

Specialists from multiple teams

Rapid collaboration

Focused effort to restore service quickly

In ITIL this is often called a “major incident team.”

Thus, Option C is correct.

According to ITIL 4, the primary role of a governing body is to evaluate, direct, and monitor the organization’s activities, including its service management. One of the key activities of the governing body is to establish and regularly review the goals cascade throughout the organization, which is a mechanism to align the objectives and activities of different levels of the organization with the overall vision and mission. The goals cascade helps to ensure that the organization is delivering value to its stakeholders and customers, and that the service management practices are aligned with the strategic direction and governance framework. Therefore, the best answer is A. To establish and regularly review the goals cascade throughout the organization. The other options are not the primary role of a governing body, but rather some of the possible activities or responsibilities that the governing body may delegate or oversee. For example, option B. To develop and regularly review IT measures and metrics, may be part of the monitoring activity of the governing body, but it is not the main purpose of its role. Option C. To annually review and approval of IT projects to maximize business value, may be part of the directing activity of the governing body, but it is not the only or the most frequent task that it performs. Option D. To establish and regularly review the effectiveness of risk management and internal controls, may be part of the evaluating activity of the governing body, but it is not the core function of its role. References:

Chapter 9: The SVS: Governance - ITIL® 4 Essentials: Your essential …1

Building governance, risk and compliance with ITIL 4 | Axelos2

Roles and Responsibilities in ITIL and ITSM | ITIL 4 Role Types3

Comprehensive and Detailed Explanation From Exact Extract of ITIL 4 Managing Professional Transition:

In ITIL 4, the Service Value System (SVS) transforms inputs into outputs through the use of various components.

The input to the SVS is opportunity and demand.

Demand refers to the need or desire for products and services from internal or external consumers.

Opportunity represents options or possibilities to add value.

The SVS uses this input to produce value as the output.Therefore, Option D – “A need from consumers for new or changed services” – accurately describes an input into the SVS.