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ITIL Foundation (syllabus 2011)

Last Update May 23, 2024
Total Questions : 503

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ITIL Foundation (syllabus 2011) Questions and Answers

Questions 1

Which is an example are problem control activity?

Options:

A.

Reviewing incident records to identify trends

B.

Implementing a technical fix to resolve an issue

C.

Re-assessing a known error to understand the ongoing impact

D.

Documenting the steps in a workaround

Questions 2

Identify the missing word in the following sentences.

A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

Options:

A.

utility

B.

warranty

C.

outcomes

D.

outputs

Questions 3

Which is an activity of the 'problem management' practice?

Options:

A.

Restoration of normal service operation as quickly as possible

B.

Prioritization of problems based on the risk that they pose

C.

Authorization of changes to resolve the cause of problems.

D.

Resolution of incidents in a time that meet customer expectations

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