MOFF Microsoft Operations Framework 4.0 Foundation Questions and Answers

How IT resources will be used to meet goals and deliver business value

a process that ensures individuals are aware of regulations, policies, and procedures that must be followed as a result of senior

management decisionsmanagement? decisions

Who holds the authority to make decisions, determines accountability for actions and responsibility for outcomes, and addresses how expected

performance will be evaluated

Possible adverse impacts on reaching goals and can arise from actions taken or not taken

Business/IT alignment SMF

Customer Service SMF

Policy SMF

Service Monitoring and Control SMF

After approving the request for change

After approving the functional specification, master project plan and master schedule

After it has been transferred to IT Operations

Before approving the functional specification, master project plan and master schedule

IT Services are seamlessly matched to business strategy and objectives.

Improved business functionality, competitiveness, and efficiency.

The design and features of the solution are clearly documented in the functional specification.

The vision and scope of the project are clearly documented and understood by the team and the customer.

None

One

Two

Three

Approve all changes to the project

Deliver a clearly scoped project plan

Deliver a functional specification

Produce a master project schedule

reviewing legal compliance

review and maintain policies

publish policies

validate policies