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Avaya Aura® Contact Center Administration Exam

Last Update Oct 14, 2024
Total Questions : 66

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3313 Total Questions : 63 Updated : Oct 14, 2024

Avaya Aura® Contact Center Administration Exam Questions and Answers

Questions 1

Given the following namespace:

mycustomer.com

| en_us

| ad_hoc_messages

| music_on_hold

| out_of_hours

To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

Options:

A.

out_of_hours

B.

music_on_hold

C.

ad_hoc_messages

D.

en_us

Questions 2

A customer with Avaya Aura® Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded.

To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?

Options:

A.

Global Settings

B.

Threshold Classes

C.

Real Time Statistics

D.

Historical Statistics

Questions 3

A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

Options:

A.

Input

B.

Treatment

C.

IVR

D.

Output