Weekend Sale Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: cramtreat

Avaya 6211 Exam Syllabus

Avaya Aura Contact Center Multimedia Implementation Exam

Last Update May 17, 2024
Total Questions : 60

What is Included in the Avaya 6211 Exam?

If you want to pass the Avaya 6211 exam on the first attempt, you need an updated study guide for the syllabus and concise and comprehensive study material which is available at Cramtick. Cramtick has all the authentic study material for the Avaya 6211 exam syllabus. You must go through all this information and study guide while doing the preparation and before appearing for the 6211 exam. Our IT professionals have planned and designed the Avaya Avaya Aura Contact Center Multimedia Implementation Exam certification exam preparation guide in such a way to give the exam overview, practice questions, practice test, prerequisites, and information about exam topics facilitating you to go through the Avaya Avaya Aura Contact Center Multimedia Implementation Exam exam. We endorse you to use the preparation material mentioned in this study guide to cover the entire Avaya 6211 syllabus. Cramtick offers 2 formats of Avaya 6211 exam preparation material. Every format that is available at Cramtick aids its customers with new practice questions in PDF format that is printable as hard copies of the syllabus. Cramtick also offers a software testing engine that is GUI based can run on Windows PC and MAC machines. Our testing engine is interactive helping you to keep your test record in your profile so that you can practice more and more until fully ready for the exam.

6211 Exam Details

Avaya 6211 Exam Detail

Free 6211 Questions

Free 6211 Exam Questions

Get Premium Access

Get Premium Self-Assessment Practice Test

Avaya 6211 Exam Overview :

Exam Name Avaya Aura Contact Center Multimedia Implementation Exam
Exam Code 6211
Actual Exam Duration 90 minutes
Expected no. of Questions in Actual Exam 60
Official Information https://www.avaya-learning.com/lms/#/training/catalog/offering/21497
See Expected Questions Avaya 6211 Expected Questions in Actual Exam
Take Self-Assessment Use Avaya 6211 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Avaya 6211 Exam Topics :

Section Weight Objectives
Components  
  • Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment.
  • Describe the Communication Control Toolkit components.
  • Describe the purpose of the Contact Center Multimedia in Avaya Aura Contact Center (AACC) and the network components required to facilitate multimedia contacts.
  • Describe the components of the Contact Center Multimedia solution architecture.
Multimedia Configuration and Administration  
  • Add the Communication Control Toolkit and Contact Center Multimedia servers in Contact Center Manager Administration.
  • Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center.
  • Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications.
  • Describe the Multimedia sample applications that are installed with Contact Center Multimedia.
  • Describe the general settings configuration in the Contact Center Multimedia Administration Web interface.
  • Configure the Multimedia settings for Contact Center Agent Desktop.
Multimedia Contacts  
  • Describe the types of multimedia contacts that the contact center handles with the Multimedia server enhancements.
  • Describe the components required to route email contacts including rules, rule components, and limitations.
AACC Multimedia System Monitoring and Routines  
  • Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT).
  • Configure the required properties to route Web communication or Web chat contacts to agents.
  • Configure the communication tools in the Multimedia Administration application.
  • Describe real-time and historical reporting for multimedia contacts.
  • Perform the routine maintenance tasks for the Contact Center Multimedia database.
AACC with POM Integration  
  • Describe the Avaya Aura Contact Center / Avaya Proactive Outreach Manager integration components, configuration, administration, and agent experience.

Updates in the Avaya 6211 Exam Syllabus:

Cramtick's authentic study material entails both practice questions and practice test. Avaya 6211 exam questions and practice test are the best options to appear in the exam confidently and well-prepared. In order to pass the actual Avaya Aura Contact Center Multimedia Implementation Exam 6211 exam in the first attempt, you have to work really hard on these Avaya 6211 questions, offering you with updated study guide, for the whole exam syllabus. While you are studying actual questions, you should also make use of the Avaya 6211 practice test for self-analysis and actual exam simulation by taking it. Studying again and again of actual exam questions will remove your mistakes with the Avaya Aura Contact Center Multimedia Implementation Exam 6211 exam practice test. Online and windows-based, Mac-Based formats of the 6211 exam practice tests are available for self-assessment.

ACIS - 6209 | 6211 Questions Answers | 6211 Test Prep | Avaya Aura Contact Center Multimedia Implementation Exam Questions PDF | 6211 Online Exam | 6211 Practice Test | 6211 PDF | 6211 Test Questions | 6211 Study Material | 6211 Exam Preparation | 6211 Valid Dumps | 6211 Real Questions | ACIS - 6209 6211 Exam Questions