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SAP Certified Application Associate - SAP Service Cloud 2111

Last Update Apr 22, 2024
Total Questions : 117

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Last Update Apr 22, 2024
Total Questions : 117

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Last Update Apr 22, 2024
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SAP Certified Application Associate - SAP Service Cloud 2111 Questions and Answers

Questions 1

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Options:

A.

Countries, business processes, integrations

B.

Countries, data workbench, form templates

C.

Countries, workflow rules, integrations

D.

Countries, business processes, business users

Questions 2

Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

Options:

A.

Use the Subticket tabstrip to add a ticket.

B.

Execute an action for grouping tickets.

C.

Maintain the ticket hierarchy.

D.

Select the relevant scoping item.

E.

Define a multi-step approval process.

Questions 3

The status of a ticket needs to be escalated.

Which tool can be used to achieve this?

Note: There are 2 correct answers to this question.

Options:

A.

Resource scheduler

B.

Maintenance plan

C.

Feature action within tickets

D.

Workflow rule