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CSA ServiceNow Certified System Administrator Questions and Answers

Questions 4

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Options:

A.

Common Services Data Model (CSDM)

B.

Information Technology Service Management (ITSM)

C.

Configuration Management Database (CMDB)

D.

Information Technology Infrastructure Library (ITIL)

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Questions 5

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Options:

A.

Have them clear their cache.

B.

Have them use the gear icon to set the employee’s time zone.

C.

Recommend they use Chrome, instead of Explorer.

D.

Use the system properties to correct the instance’s time zone.

E.

Have them correct the time zone on their computer.

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Questions 6

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Options:

A.

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

B.

Create Catalog Item and use the Not Available list to specify the Manager Group

C.

Create Catalog Item and use the Available For list to specify ITIL [itil] role

D.

Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

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Questions 7

Access Control rules may provide access security for which of the following database objects?

Options:

A.

For a specific role, group, or user

B.

For a specific row, column, or table

C.

For specific groups

D.

For a specific CMDB Configuration item

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Questions 8

What would NOT appear in the Application Navigator if “service” is typed into the filter field?

Options:

A.

Configuration > Business Services

B.

Self-Service > Knowledge

C.

Service Portal > Widgets

D.

Incident > Assigned to me

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Questions 9

Which module is used as the first step for importing data?

Options:

A.

Coalesce Data

B.

Transform Data

C.

Import Data

D.

Load Data

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Questions 10

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Options:

A.

Localization Framework plugin(com.glide.localization_framework)

B.

Translation Framework plugin (com.glide.translation_framework)

C.

Multiple Language Framework plugin (com.glide.multiple.language_framework)

D.

Language Al Framework plugin (com .g I id e. language.ai _framework)

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Questions 11

Which one of the following is an accurate list of changes that are captured in an Update Set?

Options:

A.

Changes made to tables, forms, schedules, and client scripts

B.

Changes made to tables, forms, views, and fields

C.

Changes made to: tables, forms. Business Rules, and data records

D.

Changes made to: tables. forms groups, and configuration items (Cls)

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Questions 12

What is NOT an example of a UI Action?

Options:

A.

Search

B.

Form buttons

C.

list Buttons

D.

Related Links

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Questions 13

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

Options:

A.

Process Automation > Flow Designer

B.

Process Automation > Flow Administration

C.

Process Automation > Workflow Editor

D.

Process Automation > Process Flow

E.

Process Automation > Active Flows

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Questions 14

From a form, what would you click to add additional fields to the form? (Choose two.)

Options:

A.

Context Menu > Form > Layout

B.

Context Menu > Configure > Form Layout

C.

Context Menu > Configure > Form Design

D.

Right click on header > Add > Field

E.

Context Menu > Form > Designer

F.

Right click on header > Configure > UX Dashboard

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Questions 15

The ServiceNow platform includes which types of interfaces? (Choose three.)

Options:

A.

Now Mobile Apps

B.

Agent Control Center

C.

Back Office Dashboard

D.

Service Portals

E.

Now Platform® User Interfaces

F.

Field Service Taskboard

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Questions 16

What Is the purpose of the Fitter navigator In the Application Navigator?

Options:

A.

Filter applications in order of use

B.

Quickly navigate to applications and modules

C.

Collapse and expand applications

D.

List applications In order of Top Requests

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Questions 17

When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?

Options:

A.

snc_abc

B.

abc

C.

u_abc

D.

sys_abc

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Questions 18

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Options:

A.

Select Normal role

B.

Log out and back in

C.

Use System Administration > Normal Security module

D.

Select Global Update Set

E.

End Impersonation

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Questions 19

How do you make a list filter available to everyone?

Options:

A.

Make active, set visibility, and save

B.

Assign a name, set visibility, and save

C.

Assign a group, set visibility, and save

D.

Make active, assign a name, and save

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Questions 20

When designing a flow, how do you reference data from a record, in that flow?

Options:

A.

Drag the table icon onto the flow definition

B.

Use the condition builder to specify the desired values

C.

Specify the source table on the data pill related list

D.

Drag the data pill onto the flow definition

E.

Add the table reference using the slush bucket

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Questions 21

What is an Event in ServiceNow?

Options:

A.

An Event is a trigger that has a direct response in the platform

B.

An Event is an indication to the ServiceNow processes that something has occurred

C.

An Event is an indicator that a Priority 1 (P1) Incident has been logged

D.

An Event is a recognized, scheduled occurrence of a process

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Questions 22

What is a sys_id?

Options:

A.

Unique 32-character identifier that is assigned to every record

B.

A client-side Business Rule

C.

A server-side Business Rule

D.

Unique 64-character identifier that is assigned to every record

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Questions 23

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

Options:

A.

Specify the Dept_Mgr role on the catalog content block

B.

Add the Department Manager group to the catalog item’s user criteria

C.

Add the Department Manager group to the catalog item’s ACL

D.

Only publish the item in the HR service catalog

E.

Use a Dept_Mgr ACL on the HR service catalog

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Questions 24

The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

Options:

A.

Incident Auto-Resolution

B.

Ticket Resolver

C.

Virtual Agent Helper

D.

Web Intelligence

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Questions 25

What are two ways to generate an Event? (Choose two.)

Options:

A.

Business Rule

B.

Workflow

C.

Log entry

D.

Knowledge article publication

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Questions 26

What is the purpose of a Data Policy?

Options:

A.

Data Policies enforce security

B.

Data Policies standardize data in Update Sets

C.

Data Policies enforce data consistency

D.

Data Policies apply to lists to standard data

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Questions 27

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

Options:

A.

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B.

The manager does not have the itil role.

C.

The manager is not a member of the Service Desk group.

D.

The manager is not a member of the Network and Hardware groups.

E.

The Assignment Group manager field is empty.

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Questions 28

What needs to be specified, when creating a Business Rule? (Choose four.)

Options:

A.

UI action

B.

Table

C.

Fields to update

D.

Who can run

E.

Script to run

F.

Application scope

G.

Update set

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Questions 29

Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

Options:

A.

Sourcing fields

B.

Function fields

C.

Computational fields

D.

Calculation fields

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Questions 30

Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

Options:

A.

Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

B.

Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install

C.

Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

D.

Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

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Questions 31

Where in Flow Designer can users access information about actions that are added to the flow?

Options:

A.

Virtual Agent Help

B.

Local Action Help

C.

Help Panel

D.

Flow Assistant

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Questions 32

What are the steps to retrieve an Update Set?

Options:

A.

Verify Update Set is Complete, Retrieve, Preview, Apply

B.

Verify Update Set is Complete, Test Connection, Apply

C.

Verify Update Set is Complete, Test Connection, Commit

D.

Verify Update Set is Complete, Retrieve, Preview, Commit

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Questions 33

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

Options:

A.

Make sure the latest flows are activated.

B.

Use the instance Incognito setting to quickly toggle between requester and approver.

C.

Impersonate the requester to ensure the form works.

D.

Make sure the requester's user record has a manager specified.

E.

Create and select your Testing Update Set, before starting the test cases.

F.

Use your Admin account, so you can approve the items quickly.

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Questions 34

What are three security modules often used by the System Administrator? (Choose three.)

Options:

A.

System Properties > Security

B.

Utilities > Migrate Security

C.

System Security > Security

D.

Self-Service > My Access

E.

System Security > Access Control (ACL)

F.

Password Management > Security Questions

G.

System Security > High Security Settings

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Questions 35

What is the difference between a Ul Policy and Data Policy?

Options:

A.

Data Policies run only after Ul Policies run successfully

B.

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

C.

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

D.

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

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Questions 36

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

Options:

A.

Star

B.

Clock

C.

Application

D.

Funnel

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Questions 37

Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

Options:

A.

Task [task]

B.

Assignment [assignment]

C.

Service [service]

D.

Workflow [workflow]

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Questions 38

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

Options:

A.

Incident.Major_Incident

B.

incident=>major_incident

C.

incident<=>major_incident

D.

incident||major_incident

E.

incident.major_incident

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Questions 39

What functiondo you use to addbuttons, links, and context menu items on forms and lists?

Options:

A.

UI Policies

B.

UI Settings

C.

UI Actions

D.

UI Config

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Questions 40

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

Options:

A.

an action

B.

a spoke

C.

a connection

D.

an integration step

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Questions 41

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Options:

A.

Turn your computer off and on again

B.

Clear browser cache

C.

End Impersonation

D.

Log out and back in

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Questions 42

In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

Options:

A.

personal ize.control

B.

personal_list

C.

ul_page_admin

D.

ui_action_admin

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Questions 43

Which one of the following statements is true?

Options:

A.

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B.

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

C.

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

D.

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

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Questions 44

What field contains a record’s 32-character, unique identifier?

Options:

A.

sn_rec_id

B.

rec_id

C.

u_id

D.

sys_id

E.

sn_gu_id

F.

sn_sys_id

G.

id

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Questions 45

Which one of the following is NOT a type of Visual Task Board?

Options:

A.

Feature

B.

Guided boards

C.

Flexible

D.

Freeform

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Questions 46

What is a no-code approach to control the mandatory or read-only state of a form field?

Options:

A.

UI Action

B.

Client Script

C.

UI Script

D.

UI RuIe

E.

UI Policy

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Questions 47

What are the three components of a filter condition?

Options:

A.

Field. Operator and Value

B.

Condition. Operator, and Value

C.

Field, Condition, and Value

D.

Variable, Field, and Value

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Questions 48

Which tool should be used to populate commonly used fields in a form?

Options:

A.

Template

B.

Reference Qualifier

C.

Formatter

D.

Assignment Rule

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Questions 49

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Options:

A.

Select Fields and Columns module

B.

Right click on form header, select Configure > Form Layout

C.

Click on context menu, select Configure > Form Designer

D.

Select Field Class Manager module

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Questions 50

The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?

Options:

A.

Employee Workflows

B.

Infrastructure Workflows

C.

Federal Workflows

D.

Manufacturing Workflows

E.

Customer Workflows

F.

IT Workflows

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Questions 51

A customer has asked for the following updates to a form:

* Make Resolution code mandatory, admin state is changed to Resolved.

* Hide major incident check box, unless logged in user has Major incident Manager role

What type of rules (s) would you use to implement this requirement?

Options:

A.

Dictionary Design

B.

Field Limiter

C.

UI Policy

D.

UI Design

E.

Form Constraint

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Questions 52

What do you click when you have made modification to your report, and your want to see the results without saving?

Options:

A.

Execute

B.

Try ir

C.

Run

D.

Test

E.

Preview

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Questions 53

There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.

Options:

A.

Script the function(s)

B.

Create a class

C.

Create a prototype object from the new class

D.

Identify the table

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Questions 54

Which items are valid Ul Action types in ServiceNow?

Choose 3 answers

Options:

A.

List banner button

B.

Record navigation button

C.

Workflow action

D.

Form button

E.

Form choice

F.

List choice

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Questions 55

On a list, what does each row show?

Options:

A.

A filter

B.

A record

C.

A table

D.

A field

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Questions 56

In an Email Notification, which one of the following is NOT true for the Weight field?

Options:

A.

Only Notifications with the highest weight for the same record and recipients are sent

B.

A Weight value of zero means the Notification is always sent when the Notifications When to send criteria is met

C.

The Weight value defaults to zero

D.

A Weight value of zero means that no email should be sent

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Questions 57

What are advantages of using spokes for integrations? Choose 3 answers

Options:

A.

Reduces the need for code

B.

Features scale and control mechanisms

C.

Free spokes are available in the ServiceNow Store

D.

Ensures discoverability and reuse

E.

Automated event management

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Questions 58

Which is an example of when an application might use a Scheduled Script Execution (Scheduled Job)?

Options:

A.

The application needs to run a client-side script at the same time every day.

B.

To validate form input fields before a record is submitted.

C.

The application needs to query the database every day to look for unassigned records.

D.

To display a custom welcome message when a user logs in.

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Questions 59

What does Natural Language Query allow you to do on a list?

Options:

A.

Automatically select a filter, based on keywords

B.

Filter list by typing in a phrase

C.

Predict the filter desired by the user

D.

Speak to the condition builder

E.

Set list filter, using audible commands

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Questions 60

What action will allow you to personalize layouts of columns in a list?

Options:

A.

ClickGear icon > Personalize window options > Select the appropriate columns

B.

Select the column to be personalized >ClickEdit icon (Penal) > Choose me options to personage

C.

Context Menu> View > Personalize

D.

Select the column to be personalized and right at the header > Choose the options to personalize

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Questions 61

Which role can manage multiple knowledge bases?

Options:

A.

knowledge_base_admin

B.

kb_admin

C.

sn_kb_admin

D.

knowledge_admin

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Questions 62

What feature do you use to specify which users are able to access a Service Catalog Item?

Options:

A.

Can Read Role

B.

Catalog User Role

C.

Can Order Tab

D.

User Criteria

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Questions 63

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

Options:

A.

Trigger runtime value

B.

Sequence runtime value

C.

Starting runtime value

D.

Data pill runtime value

E.

Input runtime value

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Questions 64

What actions art taken to filter a long list of records to show only those which have “email” Short Description?

Options:

A.

ClickList Magnifier to expand column search. on Short Description type %email. click enter

B.

ClickList Magnifier to expand column search, on Short Description, type email, click enter

C.

On Search box. select text, type email, click enter

D.

ClickList Magnifier to expand column search, on Short Description type 'email, dick enter

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Questions 65

Which actions can you take to open the Context Menu on a list, form, or column? (Choose 2 answers)

Options:

A.

Select the Context Menu icon

B.

Double click on the list, form, or column heading

C.

Use Ctrl+M command

D.

Right-click on the list, form, or column heading

E.

Select the Context Menu related link

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Questions 66

To apply a UI Policy to all views, which field should be set to true in its definition record?

Options:

A.

Inherit

B.

Reverse if false

C.

On lowed

D.

Global

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Questions 67

What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

Options:

A.

Categories

B.

Roles

C.

User Criteria

D.

Groups

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Questions 68

An Administrator wants to review all the users having privileged access to identify users that no longer need this level of access. Which Security Center feature can help fulfill this requirement?

Options:

A.

Security hardening

B.

Security posture console

C.

Security scanner

D.

Customer actions

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Questions 69

Which best describes a field in a SeniceNow table?

Options:

A.

A field is a table cell that stores data

B.

A field is a table row

C.

A field is an item that appears in a menu list

D.

A field is a record in a table

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Questions 70

Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm roleplus has permissions to create Items and Services?

Options:

A.

item Admin [sn_item_admin]

B.

SysAdmin[sys_admln]

C.

Catalog Admin[catalog_admin]

D.

Catalog Auinor (sn_cataiog_write]

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Questions 71

In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?

Options:

A.

Field Icon

B.

Field Value

C.

Data Pill

D.

Data Element

E.

Data Trigger

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Questions 72

A manager is complaining that they can’t get the data they need on a report because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?

Options:

A.

Create a custom table

B.

Create a Report Template

C.

Create a Database View

D.

Export the tables to a spreadsheet

E.

Create a Report Source

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Questions 73

A form displays information about one record at the top, for example a User, Additional records, which are associated with that

User, are displayed on tabs at the bottom of the form. What are those tabs called?

Options:

A.

Additional Info

B.

More Info

C.

Related Links

D.

Related Lists

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Questions 74

What action can be performed by selecting the Additional actions menu in Table Builder?

Options:

A.

Duplicate the selected form view

B.

Add a new module

C.

Create a database index

D.

Schedule a job

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Questions 75

You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which

workflow would you update to make this change?

Options:

A.

Services Approval Processing

B.

6 Services Catalog Item Request

C.

Service Catalog Request

D.

Purchasing Process Flow

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Questions 76

What icon do you use to change the icon and color on a Favorite’?

Options:

A.

Star

B.

Triangle

C.

Pencil

D.

Clock

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Questions 77

As administrator, what must you do to access feature of High Security Settings?

Options:

A.

Select Elevate Roles

B.

Add security_admin role to your user account

C.

Impersonate Security Admin

D.

Use System Administrator < Elevate Roles module

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Questions 78

Which client-side scripts apply to Record Producers?

Choose 2 answers

Options:

A.

fix Scripts

B.

Ul Scripts

C.

Catalog Client Scripts

D.

Catalog Ul Policies

E.

Record Producer Policies

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Questions 79

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the

ServiceNow instance. What issue could explain this?

Choose 2 answers

Options:

A.

Their user account failed LDAP authentication

B.

Their user account is not logged in properly

C.

Their user account was not approved by their manager

D.

Their user account does not have itil role

E.

Their user account does not belong to any groups, which contain the itil role

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Questions 80

What is the name of the string that display filter criteria?

Options:

A.

Topic

B.

Choice

C.

Breadcrump

D.

Menu

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Questions 81

Which type of ServiceNow script runs on the web browser?

Options:

A.

Server script

B.

Local script

C.

Database script

D.

Client script

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Questions 82

What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

Options:

A.

Community

B.

Help Panel (question mark icon)

C.

Docs

D.

Wiki

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Questions 83

You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

Options:

A.

Parent-Child Approvers.

B.

Approval Chains

C.

Flows

D.

Approval Criteria

E.

Approver Delegates

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Questions 84

Which admin role is required to make changes to High Security Settings?

Options:

A.

high_sec_admin

B.

security.admin

C.

admin

D.

sn_acl_admin

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Questions 85

What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

Options:

A.

Analytics Reports

B.

Performance Analytics

C.

Scheduled Reports

D.

Reporting

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Questions 86

What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

Options:

A.

On list Context Menu, select Group By > Category

B.

On the Filter Menu, select Group By > Category

C.

Click Group On icon, select Category

D.

On Navigator Filter, type tablename.group.category and press enter

E.

On the Category column title, click Context menu > Group By Category

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Questions 87

When importing spreadsheet data into ServiceNow, what is the first step in the process?

Options:

A.

Create Import Set

B.

Run Data Scrubber

C.

Set Coalesce

D.

Define Data Source

E.

Select Import Set

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Questions 88

Which applications allow administrators to create and distribute data visualizations?

Choose 2 answers

Options:

A.

Performance Analytics

B.

Data Visualizations

C.

Indicators

D.

Reports

E.

Analytics Center

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Questions 89

What is the REST API Explorer used to do?

Options:

A.

Find resources on the web for learning about REST

B.

Practice using REST to interact with public data providers

C.

Create sample code for sending REST requests to ServiceNow

D.

Convert SOAP Message functions to REST methods

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Questions 90

A customer requests the following data quality measures be added:

1. Incident numbers should be read-only on all lists and forms, for all users.

2. Short Description field should be mandatory, on all records, across all applications, on insert.

Which type of policy would you use to meet this requirement?

Options:

A.

Data policy

B.

Dictionary Design Policy

C.

Data Quality Policy

D.

Field Criteria Policy

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Questions 91

When selecting the Target table for an import, which tables can you select?

Choose 3 answers

Options:

A.

Tables within the global scope

B.

Tables within the existing application scope

C.

Tables outside of ServiceNow

D.

Tables which allow write access to other applications

E.

Related tables, using Dot Walk

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Questions 92

What are the main components of the Form Design interface? (Choose three.)

Options:

A.

Field Layout

B.

Page Header

C.

Field Navigator

D.

Field Picker

E.

Form Layout

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Questions 93

What is the role of form annotations within Table Builder?

Options:

A.

To create new form views

B.

To provide additional information on each field

C.

To rearrange fields in a form

D.

To add visual appeal with colors in the designer

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Questions 94

A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?

Choose 3 answers

Options:

A.

Performance Analytics

B.

Configuration Management (CMDB)

C.

Financial Management

D.

Discovery

E.

Service Mapping

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Questions 95

Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

Options:

A.

Requests can contain many items; and Items can be any item from the catalog.

B.

Vendors can sell multiple products; and products can be sold by multiple vendors.

C.

A Task can trigger many Workflows; and a Workflow can trigger many Tasks

D.

A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.

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Questions 96

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:

* Requested for

*Requested by

* Approving manager

* Delivery instructions

All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

Options:

A.

Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

B.

Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.

C.

Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.

D.

Create an Order Guide, which includes all variables: then copy and hide variables as needed.

E.

Create a Variable Set Template: then apply to all of the catalog items.

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Questions 97

ServiceNow contains over 25 different report types. What are some of the types?

Choose 5 answers

Options:

A.

Pie

B.

Speedometer

C.

Odometer

D.

Thermometer

E.

Horizontal Bar

F.

Semi-Donut

G.

Donut

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Questions 98

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

Options:

A.

One Approval can have many Requests

B.

One Request can have many Requested Items

C.

One Requested Item can have many Approvals

D.

One Requested Item can have many Catalog Tasks

E.

One Cart can have many Requests

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Questions 99

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

Options:

A.

Form

B.

List

C.

Dashboard

D.

Timeline

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Questions 100

On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

Options:

A.

Drilkdown

B.

Lookup

C.

Quickview

D.

Preview

E.

Snapshot

F.

Reference:

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Questions 101

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Options:

A.

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

B.

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

C.

REQ (Number)>RITM (Number)>TASK (Number)

D.

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

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Questions 102

Which are states that you can make a field on a form using UI Policy?

Options:

A.

read-only

B.

write-only

C.

Necessary

D.

Mandatory

E.

Empty

F.

Hidden

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Questions 103

Which of the following allows a user to edit field values in a list without opening the form?

Options:

A.

Data Editor

B.

Edit Menu

C.

List Editor

D.

Form Designer

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Questions 104

Which of the following statement describes the purpose of an Order Guide?

Options:

A.

Order Guides restrict the number of items in an order to only one item per request

B.

Order Guide provide a list of guidelines for Administrators on how to set up item variables

C.

Order Guide provide the ability to order multiple, related items as one request

D.

Order Guides take the user directly to the checkout without prompting for information

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Questions 105

Which one of the following statements describes a characteristic of role assignment?

Options:

A.

Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

B.

Users can click on the Personalize Role feature to try different roles

C.

A role is granted to a user by the System Administrator

D.

Each user has a role in the ServiceNow platform

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Questions 106

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

Options:

A.

Service Processes

B.

User Permissions

C.

Tables and Fields

D.

A Database

E.

The Dependency View

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Questions 107

What are the main UI component(s) of the ServiceNow Platform?

Options:

A.

Banner Navigator

B.

Banner Frame

C.

Application Frame

D.

Application Navigator

E.

Content Menu

F.

Content Frame

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Questions 108

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

Options:

A.

Banner Image

B.

Record Number Format

C.

Browser Tab Title

D.

System Date Format

E.

Form Header Size

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Questions 109

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Options:

A.

User conditions

B.

User info

C.

User Criteria

D.

User permissions

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Questions 110

Which one of these applications is available to all users?

Options:

A.

Change

B.

Incident

C.

Facilities

D.

Self-Service

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Questions 111

What is the platform name for the User table?

Options:

A.

u_users

B.

sys_users

C.

x_users

D.

sys_user

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Questions 112

Which one of the following statements is true about Column Context Menus?

Options:

A.

It displays actions such as creating quick reports, configuring the list, and exporting data

B.

It displays actions related to filtering options, assigning tags, and search

C.

It displays actions related to viewing and filtering the entire list

D.

It displays actions such as view form, view related task, and add relationship

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Questions 113

What is a way that you can mark a knowledge article for review?

Options:

A.

Flag article

B.

Review

C.

Bookmark

D.

On Hold

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Questions 114

A Service Catalog may include which of the following components?

Options:

A.

Order Guides, Exchange Rates, Calendars

B.

Order Guides, Catalog Items, and Interceptors

C.

Catalog Items, Asset Contracts, Task Surveys

D.

Record Producers, Order Guides, and Catalog Items

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Questions 115

What are the 5 provided Roles by ServiceNow?

Options:

A.

System Administrator: The admin role provides access to all platform features, applications, functions and data.

B.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

C.

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

D.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

E.

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

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Questions 116

Which three Variable Types can be added to a Service Catalog Item?

Options:

A.

True/False, Multiple Choice, and Ordered

B.

True/False, Checkbox, and Number List

C.

Number List, Single Line Text, and Reference

D.

Multiple Choice, Select Box, and Checkbox

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Questions 117

What is a schema map?

Options:

A.

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

B.

A schema map graphically organizes the visual task boards for the CMDB

C.

A schema map graphically displays the Configuration Items that support a business service

D.

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

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Questions 118

UI Action can prompt that an Incident has been successfully submitted.

Options:

A.

True

B.

False

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Questions 119

Which configuration allows you to use a script to coalesce data in Import Sets?

Options:

A.

Multiple-field coalesce

B.

No coalesce

C.

Conditional coalesce

D.

Single-field coalesce

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Questions 120

A role is recorded in which table?

Options:

A.

Role[sys_user]

B.

Role[sys_user_profile]

C.

Role[sys_user_record]

D.

Role[sys_user_role]

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Questions 121

FILL IN THE BLANK

_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

Options:

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Questions 122

Which one of the following statements describes the purpose of a Service Catalog workflow?

Options:

A.

A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

B.

Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

C.

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

D.

A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

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Questions 123

What is the purpose of the Event Registry?

Options:

A.

The Event Registry lists all Events that have successfully completed within a 24-hour period

B.

The Event Registry is a list of all Events that originate through an integration

C.

The Event Registry is a module that provides Event definitions

D.

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

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Questions 124

What is a Record Producer?

Options:

A.

A Record Producer is a type of Catalog Item that is used for Requests, not Services

B.

A Record Producer creates user records

C.

A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

D.

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

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Questions 125

A knowledge article must be which of the following states to display to a user?

Options:

A.

Published

B.

Drafted

C.

Retired

D.

Reviewed

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Questions 126

What displays a set of records from a table?

Options:

A.

View

B.

Dashboard

C.

Panel

D.

List

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Questions 127

What are the 6 methods available for user authentication?

Options:

A.

Local Database: The user name and password in their user record in the instance database.

B.

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

C.

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

D.

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

E.

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

F.

Digest Token: An encrypted digest of the user name and password in the user record.

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Questions 128

Which type of tables may be extended by other tables, but do not extend another table?

Options:

A.

Base Tables

B.

Core Tables

C.

Extended Tables

D.

Custom Tables

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Questions 129

Record numbers have to be manually incremented

Options:

A.

True

B.

False

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Questions 130

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

Options:

A.

report

B.

workflow

C.

event

D.

task

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Questions 131

Which tool is used to have conversations with logged-in users in real-time?

Options:

A.

Connect Chat

B.

Now Messenger

C.

User Presence

D.

Comments

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Questions 132

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

Options:

A.

Roles

B.

Conditional Expressions

C.

Assignment Rules

D.

Scripts

E.

User Criteria

F.

Groups

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Questions 133

Where would you go in ServiceNow to order services and products offered by various departments?

Options:

A.

Service Catalog

B.

Self Service

C.

Service Department

D.

Customer Service

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Questions 134

What is a characteristic of importing data into ServiceNow?

Options:

A.

An existing Transform Map can be used one time on the same import set

B.

Coalesce fields are used only after running Transform

C.

Any user can manage and set up import sets

D.

An existing Transform Map can be used multiple times on the same import set

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Questions 135

Which term refers to application menus and modules which you may want to access quickly and often?

Options:

A.

Breadcrumb

B.

Favorite

C.

Tag

D.

Bookmark

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Questions 136

From the User menu, which actions can a user select? (Choose three.)

Options:

A.

Send Notifications

B.

Log Out ServiceNow

C.

Elevate Roles

D.

Impersonate Users

E.

Order from Service Catalog

F.

Approve Records

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Questions 137

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

Options:

A.

They direct the user to a record producer

B.

They direct the user to a catalog property

C.

They direct the user to a catalog UI policy

D.

They direct the user to a catalog client script

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Questions 138

Which would NOT appear in the History section of the Application Navigator?

Options:

A.

Records

B.

UI Pages

C.

Lists

D.

Forms

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Questions 139

What information does the System Dictionary contain?

Options:

A.

The human-readable labels and language settings

B.

The definition for each table and column

C.

The information on how tables relate to each other

D.

The language dictionary used for spell checking

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Questions 140

What is the purpose of a Related List?

Options:

A.

To create a one-to-many relationship

B.

To dot-walk to a core table

C.

To present related fields

D.

To present related records

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Questions 141

When searching using the App Navigator search field, what can be returned? (Choose four.)

Options:

A.

Names of Applications and Modules

B.

Names of Modules

C.

Names of Applications

D.

Favorites

E.

History Records

F.

Titles of Dashboard Gauges

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Questions 142

Which application is used to change the number format per table?

Options:

A.

Number Maintenance

B.

System Maintenance

C.

Table Maintenance

D.

Record Maintenance

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Questions 143

Buttons, form links, and context menu items are all examples of what type of functionality?

Options:

A.

Business Rule

B.

UI Action

C.

Client Script

D.

UI Policy

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Questions 144

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

Options:

A.

onSubmit

B.

onUpdate

C.

onCellEdit

D.

onLoad

E.

onEdit

F.

onChange

G.

onSave

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Questions 145

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Options:

A.

Service Catalog variables can only be used in Record Producers

B.

Service Catalog variables can only be used in Order Guides

C.

Service Catalog variables cannot affect the order price

D.

Service Catalog variables are global by default

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Questions 146

Which one of the following statements best describes the purpose of an Update Set?

Options:

A.

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

B.

By default, an Update Set includes customizations, Business Rules, and homepages

C.

An Update Set is a group of customizations that is moved from Production to Development

D.

By default, the changes included in an Update Set are visible only in the instance to which they are applied

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Questions 147

Which one statement correctly describes Access Control rule evaluation?

Options:

A.

Rules are evaluated using roles. The role with the most permissions evaluates the rules first

B.

If more than one rule applies to a row, the older rule is evaluated first

C.

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

D.

Rules are evaluated from the general to the specific, so a table rule must be active to continue

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Questions 148

What are the three components of a filter condition?

Options:

A.

Table

B.

Value

C.

Field

D.

Operator

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Questions 149

In what order should filter elements be specified?

Options:

A.

Field, Operator, then Value

B.

Field, Operator, then Condition

C.

Operator, Condition, then Value

D.

Value, Operator, then Field

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Questions 150

When working on a form, what is the difference between Insert and Update operations?

Options:

A.

Insert creates a new record and Update saves changes, both remain on the form

B.

Insert creates a new record and Update saves changes, both exit the form

C.

Insert saves changes and exits the form, Update saves changes and remains on the form

D.

Insert saves changes and remains on the form, Update saves changes and exits the form

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Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Aug 17, 2025
Questions: 500
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