Which icon would you double click, to expand and collapse the list of all Applications and Modules?
When moving multiple update sets at one time, what might you do to facilitate the move?
What do you activate when you want to add applications or functionality within your development instance?
Where in Flow Designer can users access information about actions that are added to the flow?
What would NOT appear in the Application Navigator if “service” is typed into the filter field?
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
What do you need to do before you can use an Application-based trigger in your flow?
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
Which plugin allows users to install multiple applications, application-customizations. or plugins at once?
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
Which tool is used to define relationships between fields in an import set table and a target table?
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
Which of the following are not included in an Update Set, by default? (Choose four.)
Which of the following protects applications by identifying and restricting access to available files and data?
How can administrators utilize the same content for different notification channels?
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?
Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?
Which element allows administrators to add information to a form outside of existing fields on the record?
A manager is complaining that they can’t get the data they need on a report because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?
What component of the ServiceNow infrastructure defines every table and fieldin the system?
What type of field has a drop down list, from which you can pick from pre-defined options?
When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?
When managing tags, you can adjust who is able to see iL What are the visibility options?
Choose 3 answers
The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?
One related list, which buttons are commonly used for managing the records on the list?
Choose 3 answers
A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers
When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?
When a custom table is created, which access control rules are automatically created?
Choose 4 answers
If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?
After you create a new table, what is the best practice regarding the navigation pane?
Choose 2 answers
On what part of the ServiceNow instance, would you find the option to Impersonate User?
A customer requests the following data quality measures be added:
1. Incident numbers should be read-only on all lists and forms, for all users.
2. Short Description field should be mandatory, on all records, across all applications, on insert.
Which type of policy would you use to meet this requirement?
What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?
Your customer wants to update a notification so it is sent to the Caller's Manager. Which action supports this requirement?
Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?
Which one of the following describes the primary operations performed against tables in the Service Now platform?
Which tables are available by default in a ServiceNow instance?
Choose 3 answers
When adding a related list to a form, you choose the related list from the list callector,
What is an example of a related list you might see on the list collector? Choose 3 answers:
What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers
When would you use the following steps?
1, Homepage Admin > Pages
2. Right click on Homepage record
3. Select Unioad Portal Page
How would you define an Access Control, to allow a user with iti role to have permission to create incident records?
After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?
Which action can be selected to apply pre-defined or custom conditions to filter and generate specified data in the Visualization Designer?
Which action enables a user to view and specify date and time formats in their instance?
Which of the following statements is true when a new table is created by extending another table?
When working on a form, what is the difference between Insert and Update operations?
Which technique is used to get information from a series of referenced fields from different tables?
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
What refers to an application or system that accesses a remote service or another computer system, known as a server?
Which configuration allows you to use a script to coalesce data in Import Sets?
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
Which term refers to application menus and modules which you may want to access quickly and often?
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Which of the following allows a user to edit field values in a list without opening the form?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
A knowledge article must be which of the following states to display to a user?
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
Which one of the following modules can be used to view field settings for a table?
Which one of the following statements describes the purpose of a Service Catalog workflow?
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
The baseline Service Catalog homepage contains links to which of the following components?
The display sequence is controlled in a Service Catalog Item using which of the following?
When searching using the App Navigator search field, what can be returned? (Choose four.)
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TESTED 16 Jun 2025
