Which plugin allows users to install multiple applications, application-customizations. or plugins at once?
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
Where in Flow Designer can users access information about actions that are added to the flow?
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
Which tool is used for creating dependencies between configuration items in the CMDB?
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
What import utility do you use when the field names on the import set match the name of the fields on the Target table?
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
When moving multiple update sets at one time, what might you do to facilitate the move?
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
What do you call any component that needs to be managed in order to deliver services?
What functiondo you use to addbuttons, links, and context menu items on forms and lists?
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
New records, new groups, and modified configuration Items (Cls): what do they have in common?
Which of the following are not included in an Update Set, by default? (Choose four.)
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
From a form, what would you click to add additional fields to the form? (Choose two.)
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
What ServiceNow feature allows you to include data from a secondary related table on a report?
Access Control rules may provide access security for which of the following database objects?
What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?
When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?
How would you define an Access Control, to allow a user with iti role to have permission to create incident records?
What framework can be used to manage the tables and Cis associated with a use case?
An application called My App has a table. MyAppTable, with this Application Access configuration:
Accessible from: All application scopes Can read: Selected Can delete: Not selected Allow configuration: Selected
Which of the following is true based on this configuration?
When creating an application through the Guided Application Creator, what are the options for creating a table?
Choose 3 answers
Where do you navigate to add a list of Incidents created by a user to the bottom of their user record?
A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access?
Choose 3 answers
What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers
What protects applications by restricting access to data in another application, in the same instance?
ServiceNow contains over 25 different report types. What are some of the types?
Choose 5 answers
Which is the most efficient way to move large amounts of data between instances?
What module enables an administrator to define destinations for imported data on any ServiceNow table?
When a custom table is created, which access control rules are automatically created?
Choose 4 answers
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
What component of the ServiceNow infrastructure defines every table and fieldin the system?
On a Catalog Task record, how would an administrator change the priority choice options?
Which ServiceNow resource can be used as a blueprint to map your IT services to ServiceNow?
What policies are applied to all data entered into the platform (i.e., through a record form (UI), Import Sets, or Web Services)?
Which Security Center feature helps resolve platform-related security issues and misconfigurations?
Which script can run when a record is displayed, inserted, updated, deleted, or when a table is queried?
On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers
An Administrator wants to review all the users having privileged access to identify users that no longer need this level of access. Which Security Center feature can help fulfill this requirement?
When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?
What type of field has a drop down list, from which you can pick from pre-defined options?
Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?
On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?
The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?
When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email
How might you do that?
You are editing a new incident record and would like the Save " Dutton to be located on the Form header. Which action would need to be taken for that button to appear?
Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules called?
A customer requests the following data quality measures be added:
1. Incident numbers should be read-only on all lists and forms, for all users.
2. Short Description field should be mandatory, on all records, across all applications, on insert.
Which type of policy would you use to meet this requirement?
What action can be performed by selecting the Additional actions menu in Table Builder?
Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?
Which set of steps is used to import spreadsheet data into a ServiceNow table?
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?
What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?
Which one of the following statements describes a characteristic of role assignment?
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
What is generated from the Service Catalog once a user places an order for an item or service?
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
What module in the Service Catalog application does an Administrator access to begin creating a new item?
Which term refers to application menus and modules which you may want to access quickly and often?
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Which technique is used to get information from a series of referenced fields from different tables?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
A knowledge article must be which of the following states to display to a user?
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
Buttons, form links, and context menu items are all examples of what type of functionality?
Which one of the following statements describes the purpose of a Service Catalog workflow?
The display sequence is controlled in a Service Catalog Item using which of the following?
Which one of the following modules can be used to view field settings for a table?
Which configuration allows you to use a script to coalesce data in Import Sets?
Which of the following allows a user to edit field values in a list without opening the form?
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
ServiceNow uses what term to describe all the data saved within a particular form?
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
Certified System Administrator | CSA Questions Answers | CSA Test Prep | ServiceNow Certified System Administrator Questions PDF | CSA Online Exam | CSA Practice Test | CSA PDF | CSA Test Questions | CSA Study Material | CSA Exam Preparation | CSA Valid Dumps | CSA Real Questions | Certified System Administrator CSA Exam Questions
TESTED 06 Jul 2026
