ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
Access Control rules may provide access security for which of the following database objects?
What would NOT appear in the Application Navigator if “service” is typed into the filter field?
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
Which one of the following is an accurate list of changes that are captured in an Update Set?
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
From a form, what would you click to add additional fields to the form? (Choose two.)
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
Which plugin allows users to install multiple applications, application-customizations. or plugins at once?
Where in Flow Designer can users access information about actions that are added to the flow?
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
What are three security modules often used by the System Administrator? (Choose three.)
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
What functiondo you use to addbuttons, links, and context menu items on forms and lists?
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
What is a no-code approach to control the mandatory or read-only state of a form field?
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role
What type of rules (s) would you use to implement this requirement?
What do you click when you have made modification to your report, and your want to see the results without saving?
There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.
In an Email Notification, which one of the following is NOT true for the Weight field?
Which is an example of when an application might use a Scheduled Script Execution (Scheduled Job)?
What feature do you use to specify which users are able to access a Service Catalog Item?
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
What actions art taken to filter a long list of records to show only those which have “email” Short Description?
Which actions can you take to open the Context Menu on a list, form, or column? (Choose 2 answers)
To apply a UI Policy to all views, which field should be set to true in its definition record?
What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?
An Administrator wants to review all the users having privileged access to identify users that no longer need this level of access. Which Security Center feature can help fulfill this requirement?
Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm roleplus has permissions to create Items and Services?
In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?
A manager is complaining that they can’t get the data they need on a report because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?
A form displays information about one record at the top, for example a User, Additional records, which are associated with that
User, are displayed on tabs at the bottom of the form. What are those tabs called?
What action can be performed by selecting the Additional actions menu in Table Builder?
You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which
workflow would you update to make this change?
As administrator, what must you do to access feature of High Security Settings?
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the
ServiceNow instance. What issue could explain this?
Choose 2 answers
What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?
What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?
What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)
When importing spreadsheet data into ServiceNow, what is the first step in the process?
Which applications allow administrators to create and distribute data visualizations?
Choose 2 answers
A customer requests the following data quality measures be added:
1. Incident numbers should be read-only on all lists and forms, for all users.
2. Short Description field should be mandatory, on all records, across all applications, on insert.
Which type of policy would you use to meet this requirement?
When selecting the Target table for an import, which tables can you select?
Choose 3 answers
A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers
Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?
A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?
ServiceNow contains over 25 different report types. What are some of the types?
Choose 5 answers
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
Which of the following allows a user to edit field values in a list without opening the form?
Which one of the following statements describes a characteristic of role assignment?
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
Which configuration allows you to use a script to coalesce data in Import Sets?
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
Which one of the following statements describes the purpose of a Service Catalog workflow?
A knowledge article must be which of the following states to display to a user?
Which type of tables may be extended by other tables, but do not extend another table?
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
Where would you go in ServiceNow to order services and products offered by various departments?
Which term refers to application menus and modules which you may want to access quickly and often?
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
When searching using the App Navigator search field, what can be returned? (Choose four.)
Buttons, form links, and context menu items are all examples of what type of functionality?
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Which one of the following statements best describes the purpose of an Update Set?
When working on a form, what is the difference between Insert and Update operations?
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