An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers
Which tool is used to define relationships between fields in an import set table and a target table?
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
Which one of the following describes the primary operations performed against tables in the Service Now platform?
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
Which of the following are not included in an Update Set, by default? (Choose four.)
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
What component causes a flow to run after a record has been created or updated?
The display sequence is controlled in a Service Catalog Item using which of the following?
Reports can be created from which different places in the platform? (Choose two.)
What refers to an application or system that accesses a remote service or another computer system, known as a server?
What would NOT appear in the Application Navigator if “service” is typed into the filter field?
What do you need to do before you can use an Application-based trigger in your flow?
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
What do you call any component that needs to be managed in order to deliver services?
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
The baseline Service Catalog homepage contains links to which of the following components?
What is the master table that contains a record for each table in the database?
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
Which one of the following statements describes a characteristic of role assignment?
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
Which of the following protects applications by identifying and restricting access to available files and data?
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
Access Control rules may provide access security for which of the following database objects?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
When importing data, what happens to imported rows, if no coalesce field is specified?
Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?
Access controls are evaluated in this order:
1. Match object against table ACL
2, Match the object against field ACL
Within step 1 above, what order are the table ACLs evaluated?
On what part of the ServiceNow instance, would you find the option to Impersonate User?
What do you click when you have made modification to your report, and your want to see the results without saving?
When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?
You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?
What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers
What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?
How would you define an Access Control, to allow a user with iti role to have permission to create incident records?
For your implementation, the following tables. are extended fram each ofher:
* Incident table is extended from Task table.
* Super Incident table is extended from Incident table,
In this situation, which table(s) are P arent, Child and Base tables?
Choose 5 answers
After you create a new table, what is the best practice regarding the navigation pane?
Choose 2 answers
A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?
What actions are taken to filter a long list of records to show only those with the Category of Hardware?
While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers
On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?
A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?
Choose 3 answers
A form displays information about one record at the top, for example a User, Additional records, which are associated with that
User, are displayed on tabs at the bottom of the form. What are those tabs called?
Farm a form, what would you click, to modify the order of the fields on the form?
Choose 2 answers
When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email
How might you do that?
The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
ServiceNow uses what term to describe all the data saved within a particular form?
Which of the following statements is true when a new table is created by extending another table?
Which technique is used to get information from a series of referenced fields from different tables?
Which one of the following statements best describes the purpose of an Update Set?
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
Which one of the following statements applies to a set of fields when they are coalesced during an import?
Which type of tables may be extended by other tables, but do not extend another table?
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
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TESTED 06 May 2024
