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ITIL-4-BRM exam
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ITIL 4 Specialist: Business Relationship Management

Last Update May 22, 2025
Total Questions : 40 With Methodical Explanation

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Last Update May 22, 2025
Total Questions : 40

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Last Update May 22, 2025
Total Questions : 40

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ITIL-4-Foundation Total Questions : 542 Updated : May 22, 2025

ITIL 4 Specialist: Business Relationship Management Questions and Answers

Questions 1

An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.

What should this team do NEXT?

Options:

A.

Proceed to Level 3.

B.

Look for evidence of missing capabilities.

C.

Identify evidence for every criterion that has been met.

D.

Set the target capability level.

Questions 2

An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).

What metric can BEST be used to assess whether this objective has been met?

Options:

A.

Adoption of a common approach to BRM

B.

The service provider's image in the business

C Number and percentage of terminated contracts

C.

Satisfaction of key stakeholders with the relationship

Questions 3

An organization is performing a stakeholder analysis.

Which is an example of a stakeholder that should be monitored?

Options:

A.

A senior manager who has control of a project

B.

End users who have no control over or interest in the software they use

C.

A business relationship manager who wants to ensure that a service fulfils the customer's needs

D.

A financial controller who has little interest in a project